Warning - Empire Toyota Oneonta, Ny Scam!!!!!

must it be a new one? and are u looking only in n.y. my name is robert and i work in a parts dept.for a toyota dealership in ga.,i also know where Oneonta is located,i was born and raised in norwich,(tanner hill)contact me if u want to rely @ [email protected].

 

We have bought 2 Prius from Steets Toyota in Utica and have found them to be fair and they treated us right. You can't go wrong. Good luck.

 

Did you have your pre-ordered Package #6 agreement in writing? If so, I think they should honored the price they agreed to. If the car came in other than it was ordered, they should have ordered you another one as you wished to have it at the price you agreed to.

I don't blame you for taking your money and going elsewhere. Lodge a complaint with Toyota, too.

 

I'm assuming that when you put a deposit down, you got a contract in writing that spelled out the options and total price out the door after all fees? If not, then you didn't have a deal. You have to get an out the door price in writing otherwise the dealer will tack on all sorts of extra options and fees.

 

LVEH8LVE, be sure to tell all you can in your area about what the dealer did to you.

"What goes around comes around" and they will get their KARMA.

 

Guess what? They are still at it! We were a returning customer to this dealership when we asked to be called if a Prius came in. We were called by Mr. Schott on June 24th and offered a dark gray Prius with a #2 package and a leather interior for the MSRP price. I accepted the offer and gave a credit card number to cement the deal through a $500 deposit. They processed the credit card. They offered the same undercoating/ fabric guard/key package that we declined. When the car came in, I was given as final number that was $1200 more than the original price. When I questioned it they said it was for the u/f/k package. I said we had declined it when we made the deal they said we had to have it. They tried to justify it by saying other dealers were tacking on $2000 to $3000 to the MSRP and I should be happy I was at least getting something for it and my options were only "take it or leave it" When I protested and said I wanted the car at the agreed upon price they said my deposit would be returned and the deal was off. E-mail me if you want to know all the consumer groups I've contacted in case you'd like to follow up. [email protected]

 

Make sure you contest this through your credit card company if you still can.

Tom

 

I think we figured that out from your first post. But since you paid with a credit card, you did pay with a credit card, right, make sure to dispute within 60 days of the transaction other wise you'll lose your money.

 

Contact some news channels. I'm sure with more than 1 case at this dealership, they would do a little thing during hte news.

 

You're credit card company is breaking a bunch of federal laws if they tell you you can't submit a dispute until the 8th.

If the 8th is the 60th day, you *must* submit the dispute before that or they won't consider it, period.

Once you submit the dispute, they have to issue the credit while they research it. If they deny it, then they'll add the amount back on and you'll be charged the interest.

Please submit it in writing now if it isn't already too late. If it's been more than 60 days, you are screwed and your only recourse will be to take the dealer to small claims court.

 

Hooray! Hooray! Our new baby just came in! Ken Wetmore, an honest car salesman, of Steet Toyota in Johnstown, NY, was a joy to work with! We waited only about 4 weeks and the car that came in was just what we wanted. I got to drive the pine mica touring model home through the rolling hills of upstate New York on a gloriously sunny day and I had a blast! It handles like a dream, looks like a sports car and got 47.6 MPG to boot.

If anyone needs a new Toyota, I highly recommend working with Ken Wetmore. He kept us posted every step of the way with no exaggerations or deceptions. Steet Toyota is a top-of-the-line set-up and well worth the few extra miles. Johnstown isn't really that far away and the drive is a pleasure!

 

Is this what is sounds like? Free key FOBs for life? If so ... I'd take the deal just to make the dealership supply me with a new FOB every month just out of spite!

 

had a similar experience, but with a matrix. after promising a wonderful deal, they lowered my trade value by $2000. the sales manager said take it or leave it, and I left it. this is not my first bad experience at Empire Toyota. wound up buying the same matrix at Nye Toyota in Oneida. they bent over backwards to make the deal, give me a fair price on the trade in, get the car and deliver it. I would certainly go back to Nye, but never to Empire.

 

EXTREMELY BAD EXPERIENCE FOR ME!

I don't even know where to begin.

I went to trade in my Prius in order to lease a Corolla. We agreed on 8500 on my trade in and 20300 on the corolla.

1. They refused to give me back my equity in cash. They tried to force me to put it into the lease.

2. I never leased before and asked for full disclosure of all fees and they did not tell me about the acquisition and disposition.

3. I get to signing and they wanted me to sign the lease on an electronic keypad on the computer WITHOUT SEEING THE CONTRACT.

4. They had changed the contract price of the car from the agreed upon 20350 to 21850 and told me the 1500 they added was a lease fee.

I walked away from the deal and called Toyota corporate to file a complaint. Later that day I receive a call back from the "Owner/Manager" asking me what I wanted and why I called the 1800 Toyota number. I told him to file a complaint. He called me a whiny little bitch.


I don't think anything will come of it but I called and left a message with the corporate executive office, and the regional manager. I am also leaving a BBB report and writing a letter to Mr Yuki Funo the USA chief executive officer.