The 5000 mile is fast approaching. I am not in a suitable location to change the oil myself. Can I trust anyone but the dealer and myself with the oil change in the Prius? Any members here have experience with oil change locations besides the dealer? Good or bad. NTB, Jiffylube, Sears etc... This is making me nervous. Thanks for all posts. ***UPDATE*** I went to Classic Toyota (Round Rock Toyota) this Saturday morning. Arrived at 6:45 a.m. in order to get in front of the line. They open at 7:00. Without an appointment they wrote up the ticket at exactly 7:00 a.m. Took 45 minutes for the oil change and tire rotation. $48.15 walk out. Very respectable maintance at this dealership. The employee was nice courteous and listened to what I requested. I told him I wanted no more than 4 qts oil, and my tires to be 42 front 40 back. After the oil change the same empolyee came up to me, took me to the pay counter, waited for the payment then took me out to my car with the hood open. Went over everthing they checked...which was a lot being only 4750 miles. The dip stick oil level was just below the top hole. According to my cheapo gauge the tires were 40 front 38 back. I requested 42 front 40 back. I didn't want to wait for them to redo the pressures. He assured me the tire pressures were 42 front 40 back. I will have to varify that with another tire guage ( mine maybe off by 2psi). Overall I am happy with this dealship maintance experience.
By the time I buy the oil, get a filter, pull out the ramps and change my clothes...then collect the old oil and take it somewhere to be disposed...I find it cheaper to go to the dealer ~$30 because the work is documented and it cost just about the same as me doing it myself. I know how to change oil, because I did it all the time with my Supra and Nissan pickup but with somethign this new I rather put the liability elsewhere.
$30 sounds reasonable. I guess I was misinformed with the $40 to $100 range for oil change. Would anyone here trust anybody but the dealer? Any experience with other shops?
got my 5000 done at walmart, mobil1 5w30 i think they over filled it a little bit, i was out of town and needed it done before my long drive home cost about $65 (i think) recently did my 10k at a local oil change place/car wash near my house, bought mobil1 0w30 from walmart then had the local spot do the labor, it was great and i got a free car wash to boot oil cost me about $25 labor with car was was $35 = $60 im planning on taking my car to the dealer tho for the 15k service, its a little bit more invovled
This is the downside to having "Earth" as your location. It preempts any attempts by others to give you recommendations for shops. For standard maintenance, I think it's equally good to go to the dealer or to a good, independent shop. A good independent shop is probably better than a random dealer (which can either be good or not so good). I would stay away from any of the national discount chains; they have pretty bad reputations, overall.
LOL. I debated whether to state in the thread my current location. I will be in the central TX location, (Metro-Austin) when my 5000th mile roles around. I didn't want members to pass up posting because they are not familiar with the area. I know of a few local shops but wanted to more about the big chains. However, any input is welcome. Thanks
I would definitely stay away from the big chains. I've just heard too many horror stories of undertrained and dishonest employees. That's not saying that there aren't good mechanics at some of these chain stores, but the overall company policy seems to push the good people out and reward the dishonest people (i.e. encouraging employees to sell unnecessary services, etc.) It should be said that dealers also vary in quality, but even bad dealers are better than most of the big chain companies. If you're interested in trying an independent shop (and no one around here recommends one in the Austin area), check out the Mechanics' Files on cartalk.com, where listeners of Cartalk recommend good local mechanics.
My recommendations based on several disappointing experiences with several oil changes at different Toyota service locations: Bring your own oil (5W30); three quarts of it. You can fill to the line at home. Write down exactly what you want done to the car. Refuse to listen to service people tell you how to service your car - it's your car and it's not "like every other Toyota." Treat it as an opportunity to educate others on how to properly service the Prius. From what I've seen lately there are a lot more hybrids on the road.
Ditto on staying away from the big chains. One stripped the threads on the oil drain. Had to go to a larger drain plug and retap oil drain threads. I shoot for 3K changes with 5K max. That gives me a 2k window to get the oil changed with most occuring a few hundred miles afer the 3K. 107K on our 2000 Avalon XLS. Runs sweet. Plan another 100K. If you must use a strange service, be sure to keep the receipts. Always keep all receipts anyway. Whether its a dealer, an independent, a big chain, or you change you own oil. Keep all receipts, including oil and filter purchases, and religiously keep a maintenance log, if under warrany. It saved me $3000.00 when our VW Quantum fried it's engine. The dealer tried to refuse repairs under warranty until I produced the documentation (I used to change the oil myself). VW replaced engine a no charge to us even though it was right a the end of the warrany. I was one of those problems that everyone knew about but VW refused to acknowleged. It later surfaced that the cooling system on the VW Quanum was under-designed. The later models had a bigger radiator. Point being, Keep those receipts.
The dealer did the first oil change because it was "free". I take the Prius to the same indy shop that services the Intrigue. Anyone can do an oil change. Firestone told me a "hybrid tech" was needed and he wasn't there so they didn't have anyone qualified to change oil. I don't plan to enter another Firestone store.
Here's a good opportunity to go around to your independents and find one that's willing to work with you. If they don't already know how to deal with Priuses, you can help them learn -- have them understand why they need to know what power state the car is in and show them how to make sure it's off, teach them about how to power it on and off and get it to idle, how regen braking works, smartkey, etc etc. Point them at the numerous piles of training material on the net -- print a few of these to drop off. Encourage them to learn, reassure them that hybrids really aren't all that special except for a few safety/procedural nits, and that they're not likely to get anywhere near the high voltage systems unless they really want to. . I guarantee you, they won't do it on their own without a bit of a push, even though they *know* in their hearts that the time to learn about hybrids is not when one is sitting in their bay emitting smoke. It's just how that industry works. . _H*
I have been taking mine to the dealer for oil changes; this a first for me. My last cars I took to chain stores, at about half the price. I never had any problems. I did try the local Wal*Mart, just as a test, but they wouldn't do an oil change on a Pri. That may change as they become more popular.