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Ordered and Received wrong color Shark Fin

Discussion in 'Gen 2 Prius Main Forum' started by jdbowden, Jun 8, 2008.

  1. jdbowden

    jdbowden New Member

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    I ordered a Black (202) fin and just received a Grey Metallic 1G3 in the mail. I emailed Prius Chat and I am waiting for a response. This is frustrating given I will likely have to wait for a new one to be shipped (another 4 week lead time!!!). Also I went to VisualGarage.com and found it $5 dollars cheaper than Prius Chat...:mad:
     
    #1 jdbowden, Jun 8, 2008
  2. GatorJZ

    GatorJZ Member

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    And the purpose of this thread is?
     
    #2 GatorJZ, Jun 8, 2008
  3. wchardin

    wchardin Senior Member

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    To vent?
     
    #3 wchardin, Jun 8, 2008
  4. 2tonegator

    2tonegator New Member

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    priuschat fin - $74 + free shipping.
    visual garage fin - $69 + $12 s&h= $81

    priuschat fin cheaper, better deal.
     
    #4 2tonegator, Jun 8, 2008
  5. GatorJZ

    GatorJZ Member

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    And supports this forum.

    (Go Gators!!!)
     
    #5 GatorJZ, Jun 8, 2008
  6. hiremichaelreid

    hiremichaelreid New Member

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    To let the rest of us know there are complaints out there. Valid complaint, it would appear, if you believe the OPs story and it was the mistake of Prius Chat Shop.

    Haven't I heard others complain they don't respond to email ?
     
    #6 hiremichaelreid, Jun 8, 2008
  7. jdbowden

    jdbowden New Member

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    Ok, I agree with shipping included the price is better. My "vent" is the wrong part/pant code was shipped and given the lead time on Prius Chat I will have to wait for resolution and re-order/shipment.
     
    #7 jdbowden, Jun 8, 2008
  8. wchardin

    wchardin Senior Member

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    I would hope that you would get some type of priority over the orders after you. But mistakes happen.
     
    #8 wchardin, Jun 8, 2008
  9. mrblaise

    mrblaise Go Lakers!!

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    Exactly, and who knows whose fault it was?

     
    #9 mrblaise, Jun 8, 2008
  10. eclipse3g

    eclipse3g Junior Member

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    look on the box for who the item was shipped from, as PriusChat is mostly a middle-man who takes your order and then orders it from their suppliers as a drop ship item.

    You might get a quicker turn around time if you contact the supplier directly to exchange the item.
     
    #10 eclipse3g, Jun 8, 2008
  11. jdbowden

    jdbowden New Member

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    You are correct that Prius Chat is a middle-man taking the order and then sending it to the supplier. The fin was shipped directly from Visual Garage so I sent them an email as well. The error either happened at Prius Chat or Visual and hopefully it will get resolved tomorrow.
     
    #11 jdbowden, Jun 8, 2008
  12. jdbowden

    jdbowden New Member

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    I am not sure why, but I have not received a response from Prius Chat on my order issue. Maybe they are too busy taking new orders as they responded quickly to me when they were processing. Maybe they are behind? The web site was not not very helpful with respect to the RMA process. I sent the incorrect color fin back to Visual Garage yesterday with a letter enclosed so hopefully I will get a new fin that is black!
     
    #12 jdbowden, Jun 10, 2008
  13. jdbowden

    jdbowden New Member

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    Still no response from Prius Chat. I sent another email to [email protected] as a follow-up. Anyone have any suggestions on how to get a response?
     
    #13 jdbowden, Jun 11, 2008
  14. Jiipa

    Jiipa MGySgt USMC (Ret)

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    PM Danny
     
    #14 Jiipa, Jun 11, 2008
  15. jdbowden

    jdbowden New Member

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    That worked....thanks!

    I PM Danny and got a response and a follow-up from sales.

    :)
     
    #15 jdbowden, Jun 11, 2008
  16. jdbowden

    jdbowden New Member

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    I still have not received the correct order Shark Fin (202 black). I just posted a paypal dispute this morning. Given the lack of order management/customer service, I cannot recommend ordering from Prius Chat. I may have saved $5 bucks - free shipping, but I have not received my order and trying to get customer service has not been good at all.
     
    #16 jdbowden, Jun 28, 2008
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