I ordered an EV module from Coastal back on 04 Jan, the day after I got my car. I got an e-mail from them the next day saying it would ship in 1-6 days. So far it hasn't. I sent an email two days ago asking for a status update, and that hasn't been answered either. They haven't charged my card yet, but I'm getting impatient. That's a long six days, and no communication. Does anyone have an idea if this is typical for them?
My experience with them was great. Delivery was quick...product was as promised. Might try calling them.
That's what happened to me when I bought my auto door locks from them. Got the initial email, then nothing for several weeks when all of a sudden the package showed up. I guess they just don't have the resources to keep you updated on the status of your order. I don't recall reading anything on the board about people having problems with them - you just have to be patient.
Well, I'd be patient if they had told me it was going to take three weeks. I didn't tie them down and force them to promise me a five-day-tops shipping time, that was their idea. But if they say they will, I assume they mean it. Silly me. Ah, well, I'll just tell myself it's too damn cold out to be installing it this week anyhow.
Yeah, I was sweating bullets until it showed up. I guess I'm spoiled by other online vendors who keep you well informed.
I'm just waiting for the aux audio adaptor product to show up for sale! I hate using the cassette adaptor.
I talked to Kelly this afternoon on the phone after I read your post. You might want to call her to get an update. She did mention that they were not open the beginning part of January.
I ordered a hitch and power outlet adaptor from these folks. They responded to any question I had in short order. It appears they're a fairly small operation, but still find the time to put effort into customer service.
I ordered the EV mod and it showed up. I don't recall an exact timeframe but it came just before Christmas in a timely manner from when I ordered it. I didn't put it in right away as I had a couple of holiday trips and didn't want to take a chance screwing up my car if it was at all possible. Given it is easiest to do with the door open and you on the outside, I would definately wait until it is comfortable enough to be outside without gloves on for a MINIMUM of 30 minutes. Unless you have a friend with a heated garage.
