1. Attachments are working again! Check out this thread for more details and to report any other bugs.

you wanna know why there are no honest mechanics?

Discussion in 'Gen 2 Prius Main Forum' started by galaxee, Jun 4, 2007.

  1. Neicy

    Neicy Member

    Joined:
    Apr 29, 2007
    834
    19
    0
    Location:
    Wakefield, MA.
    Vehicle:
    2021 Prius Prime
    Model:
    XLE
    Galaxee,

    I am sorry you and your DH had to put up with such behavior. Please do not underestimate how much those of us who are new here appreciate the knowledge and experience that you provide to us. Those of us who read and value your posts FAR outnumber the occasional bad apple. Unfortunately those of us who must deal with the public meet them all. It is the better person who doesn't get sucked into their bulls__t.

    Hope you and he are feeling better,
    Neicy
     
  2. priusFTW

    priusFTW Gen III JBL non Nav

    Joined:
    Jan 12, 2007
    434
    8
    0
    Location:
    White Mtns New Hampshire
    Vehicle:
    2011 Prius
    Model:
    Three
    That is a horrible story and that individual should be ashamed of him/herself. Where does someone get off like that demanding such things?

    In your post you mentioned that DH almost lost his job over this! I'm sure that DH's superior knows what a good, honest, hard working person he is. Furthermore, he probably knows that this customer was somekind of crackpot. I don't know the whole history/backgroud of DH and his situation, but I would certainly hope that his superior supported him on this.
     
  3. galaxee

    galaxee mostly benevolent

    Joined:
    Mar 14, 2005
    9,810
    466
    0
    Location:
    MD
    Vehicle:
    2005 Prius
    problem with the superiors is that they live and breathe by customer service index ratings... [cough cough, their bonuses depend upon that]. which is why DH nearly lost his job. anytime a customer gets upset over whatever, it knocks down their ratings.

    so no, he didn't have a lot of support despite the entire shop exclaiming what an a-hole was. the service manager understood but it wasn't his call- it was HIS boss that nearly fired DH.

    sigh... it's all driven by money. sucks to be one person among few who doesn't operate on dollar signs.
     
  4. ozyran

    ozyran New Member

    Joined:
    Apr 15, 2007
    695
    1
    0
    No, it's actually a rare and noble thing these days to see people stand against 'operating under the dollar'. I'm just as mad as my fellow PC'ers for what happened to your husband, Galaxee. Tell him...tell him that maintaining a work ethic like that is an admirable thing. The simple fact that your husband has held on and continued to provide support to noob PC'ers like myself is an inspirational thing. He could charge people to do something not many people can do - help troubleshoot a Prius. Instead, your husband, God bless his heart, continues to pour out advice time and time again to help us understand the unconventional parts of an unconventional car.

    Thanks for sharing your pain with us, galaxee. I hope that the person in question really sees the shame in taking advantage of your hubbys and I pray to God and Jesus Christ that they either apologize, or find their way somewhere else.

    *HUG*
     
  5. TonyPSchaefer

    TonyPSchaefer Your Friendly Moderator
    Staff Member

    Joined:
    May 11, 2004
    14,816
    2,498
    66
    Location:
    Far-North Chicagoland
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    And such is the crux of "customer satisfaction based pay." Normally, the only time someone hears about customer satisfaction is when the customer isn't satisfied. How many customers have walked out of the place completely and totally satisfied but never filing a comment card to that effect?

    We should take this to heart and from now on strive to acknowledge the good service we receive on a regular basis if only to offset the rude and inconsiderate people who only acknowledge the bad (or make up their own).
     
  6. derkraut

    derkraut Member

    Joined:
    Oct 8, 2006
    299
    28
    0
    Location:
    SAN
    Vehicle:
    2006 Prius
    Model:
    II
    Galaxee,

    I am sorry you and your DH had to put up with such behavior. Please do not underestimate how much those of us who are new here appreciate the knowledge and experience that you provide to us. Those of us who read and value your posts FAR outnumber the occasional bad apple. Unfortunately those of us who must deal with the public meet them all. It is the better person who doesn't get sucked into their bulls__t.

    I agree wholeheartedly with the above comment. :)
     
  7. Beryl Octet

    Beryl Octet New Member

    Joined:
    Aug 27, 2006
    1,293
    0
    0
    Location:
    Abingdon VA
    Vehicle:
    2005 Prius
    Sorry to hear that.
     
  8. bigmahma

    bigmahma New Member

    Joined:
    May 1, 2007
    226
    0
    0
    Location:
    Florida
    <div class='quotetop'>QUOTE(hill @ Jun 4 2007, 07:25 PM) [snapback]455275[/snapback]</div>

    I'm 6'5" ... 265lbs ... bench 350 ... and I have dans in hapkido and juijitsu.

    If you ever threaten another person and totally abandon all self control and discipline....

    I need to talk to your master.... and then we need to have a go to see how tough you really are.



    BigMahma

    (who can't stand martial artists who throw their "weight" around and give us all a bad name)
     
  9. jimmyrose

    jimmyrose Member

    Joined:
    Jul 14, 2006
    646
    3
    0
    Location:
    Northern NJ
    Vehicle:
    2010 Prius
    Model:
    III
    Few things hurt more than backstabbing, especially when you both contribute so much in the area of technical advice on PC. I'm sorry that this happened, and as has been pointed out, the limitations of the customer satisfaction ratings are glaringly obvious in such a situation.

    Peace.
     
  10. JimN

    JimN Let the games begin!

    Joined:
    Nov 26, 2006
    7,028
    1,116
    0
    Location:
    South Jersey
    Vehicle:
    2010 Prius
    Model:
    V
    <div class='quotetop'>QUOTE(ozyran @ Jun 4 2007, 09:15 PM) [snapback]455387[/snapback]</div>

    Galaxee,
    Add "and not so noob" to the 5th line. There are a handful of people on this site whose advice I follow without question and you are one of them. Intellectually I would second ozyran's sentiments however I am so angry over your situation that I prefer an Old Testament treatment be visited unto the unnamed. Can we convince you to rat this person out in PM? The least we can do is a good old Amish-like shunning.
     
  11. Swanny1172

    Swanny1172 New Member

    Joined:
    May 18, 2007
    666
    1
    0
    Vehicle:
    2006 Prius
    <div class='quotetop'>QUOTE(bigmahma @ Jun 4 2007, 10:34 PM) [snapback]455406[/snapback]</div>
    Oh, I can't wait for the first annual Prius Chat "Battle of the Mall Ninjas". This should be a good one.

    BTW, did you train at Rex Kwan Do?

    [​IMG]
     
  12. TheAnnoyingOne

    TheAnnoyingOne New Member

    Joined:
    Mar 16, 2007
    318
    3
    0
    Location:
    -118.15476, 34.112134
    Vehicle:
    2008 Prius
    <div class='quotetop'>QUOTE(galaxee @ Jun 4 2007, 06:50 PM) [snapback]455379[/snapback]</div>
    Let me see if I have this straight: The BOSS is a 30 something with some Business degree, an Excel spreadsheet permanently open on his desktop, glaring at the “points†and the bottom line and having no clue if a car in front of him is a Prius or a Model “Tâ€.

    The fact is that US businesses started going down the drain following the graduation of the first Business Administration class.
     
  13. Frank Hudon

    Frank Hudon Senior Member

    Joined:
    Jan 11, 2004
    4,147
    19
    0
    <div class='quotetop'>QUOTE(The Annoying One @ Jun 4 2007, 08:15 PM) [snapback]455442[/snapback]</div>
    and drives a company Lexus with a company credit card! that your working you nice person off to support. And all the useless D**K does is waste air. As you can probably tell is I personally have no use for WOS's
     
  14. larkinmj

    larkinmj New Member

    Joined:
    Jan 31, 2006
    1,996
    5
    0
    Really sorry to hear galaxee. The tech advice that you and DH provide here is very much appreciated and you are one of the good folks on PC. I hope that this d*ckhead who f*cked DH over is reading this and is ashamed of himself, and does whatever he can do to make the situation right.
     
  15. Frank Hudon

    Frank Hudon Senior Member

    Joined:
    Jan 11, 2004
    4,147
    19
    0
    I'm sure if we "searched" shim's we could with a reasonable guess figure it out. Maybe they should just admit it and get a spanking verbally and realize that they screwed up big time. To P**s on your mechanic always comes back to haunt you.
     
  16. koa

    koa Active Member

    Joined:
    Aug 9, 2005
    980
    45
    0
    Location:
    Hawaii
    Vehicle:
    2006 Prius
    <div class='quotetop'>QUOTE(Frank Hudon @ Jun 4 2007, 06:51 PM) [snapback]455495[/snapback]</div>
    Yeah make him p**s on the spark plugs of a running engine and forget the apology.
     
  17. patrickindallas

    patrickindallas Shire rat

    Joined:
    Feb 11, 2007
    676
    36
    0
    Location:
    Vancouver, WA
    Vehicle:
    2007 Prius
    Model:
    N/A
    Oh man,

    Sorry to hear about that. That IS pretty weak.

    And the guy actually announced himself as a PC'er?

    What a schmo.

    Keep up the good work. You (and your significant other) are
    a valuable resource and are highly esteemed around these parts.
     
  18. F8L

    F8L Protecting Habitat & AG Lands

    Joined:
    Aug 14, 2006
    19,011
    4,081
    50
    Location:
    Grass Valley, CA.
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    <div class='quotetop'>QUOTE(Swanny1172 @ Jun 4 2007, 07:41 PM) [snapback]455414[/snapback]</div>

    Perfect! lmao and in case you never saw the movie..

    I learned all my fighting skills on National Geo channel. :lol:
     
  19. pewd

    pewd Clarinet Dude

    Joined:
    Jan 28, 2007
    331
    1
    0
    Location:
    Dallas, Texas
    Vehicle:
    2007 Prius
    dont let one bad apple in the basket spoil your love of apples....
     
  20. dmckinstry

    dmckinstry New Member

    Joined:
    May 4, 2006
    1,034
    4
    0
    Location:
    Cheney, WA (Near Spokane)
    Vehicle:
    2005 Prius
    <div class='quotetop'>QUOTE(galaxee @ Jun 4 2007, 04:17 PM) [snapback]455270[/snapback]</div>
    Well hopefully, the person who did this will read your post and realize how out of line he/she was and has the guts to make an apology.

    However, probably not. All I can say is that I'm sorry to hear it happened.

    Dave M.