Canceling extended warranty and prepaid service?

Hi Vince,

I cancelled the prepaid maintenance plan I purchased with my car in San Jose. I called the finance director who completed the paperwork when I purchased the car and she told me to make a copy of the prepaid maintenance program application and send it to her along with a letter saying I wanted to cancel. I sent the items to her on 4-3-06 and got a check from Toyota last week.

stealthgirl

 

I just cancelled my warranty (bought here thru PriusChat) on my 2005 because I traded it in.

Because the dealership was not local to me, I was able to fax them [EDIT: When I say "them", I mean Toyota Extra Care, NOT the dealer... ] a cancellation letter, a copy of my lien fulfillment and the agreement and they will generate the refund check.

I haven't gotten it yet, but it was fairly smooth process.

I believe this fax in/mail in option is available to anyone who is not "conveniently" located by the dealer they purchased it from. They don't really verify this, so I'm sure you could use this route if you wanted to.

All the address information is located on the agreement contract, but I had to call them to get a FAX number to send to. I would also advise calling about 15 minutes after faxing to ensure they received it. (That was the only hassle I had so far.)

 

you can fax a letter directly to Toyota to cancel the plans.

 

<div class='quotetop'>QUOTE(Dr. Skoobie @ May 10 2006, 02:00 PM) [snapback]253110[/snapback]</div>

Vince,

I just canceled a prepaid service plan - also in San Jose. The contract stated that the plan can be cancelled for a full refund within 60 days if not used. I did it through the dealer finance dept. as I wanted a copy of the cancellation. It only took about 10 minutes - of course I had to listen for the entire time about what a mistake I was making. I just kept smilling and signed the cancellation notice once completed.

 

I did this in 1995 after buying a Jeep Cherokee. I read a few books about how these things are way overpriced. (I am looking to get one here for my new Prius, though.) I, too, had to listen to what a mistake I was making and how it would not change my payment. "Man, and I sold that to you at only $100 over cost." Yeah, right.

 

I mailed mine in.

The contract came with cancellation instructions, address, etc.

 

<div class='quotetop'>QUOTE(frewhling @ May 29 2007, 08:16 PM) [snapback]451839[/snapback]</div>

FYI, Stevens Creek Toyota tried to charge me well over MSRP for these contracts, and tried typical pressure tactics (this price is only good now, not tomorrow, etc.) I've heard that Capitol Toyota is worse. Piercey Toyota (N San Jose) seems to be much better and more professional.

 

Before you cancel be sure you can purchase it through the PriusChat program. I have tried unsuccessfully to get any response from the "PriusChat warranty" site. I filled out the form (twice) and have never been contacted. There is no e-mail or phone number offered to follow-up on the request, so I'm beginning to question how legitimate this offer is. If someone has been successful in making contact, I would love to here how you did it.

 

Since we live in Wichita and were quite disgusted with our local dealer (they do NOT have a good reputation) we contacted a dealer 2 hours away.

They have been a delight. With their assistance, and due to a paperwork snag on the part of the local dealer, we were actually able to cancel our purchase of our Barcelona Red Prius (had it 3 days) to our local dealer.

For the price they had charged us for a 7/75,000 warranty and 4/55,00 prepaid service, we have been able to order (and will be picking up next week) a Driftwood Pearl with added leather and window tinting, plus the 7/100,00 and 4/55,000!

Their DEALER pricing: 4/55,000 mile Prepaid maintenance @ $815 & 7 year/100,00 warranty @ $970 (7/75,000 was somewhere in the high $600's).

 

<div class='quotetop'>QUOTE(New Guy @ Jun 2 2007, 07:23 AM) [snapback]453868[/snapback]</div>

Did you check your Spam filter to see if Troy's response is waiting for you there?

His direct contact information is:

 

<div class='quotetop'>QUOTE(IsrAmeriPrius @ Jun 2 2007, 10:57 AM) [snapback]453965[/snapback]</div>

ahhhhh thanx! you answered my question... i knew the link went to the "warranty shack" but i wondered if it was a real dealership or what?

i plan to get the extended warranty... but since we are able to wait til the 36/36000 is close to expriring... i'm taking advantage of that and waiting.... because it seems like on all my cars lately i end up requesting a refund and get screwed on what's refunded!

 

Put the money in the bank.

Find a good independant mechanic.

Most of the services performed by the dealer at 15k, 30k, etc are a total crock. Most are just "inspections" that are never performed anyway. The services that actually should be performed are never done by the dealer (coolant changes, tranny fluid changes).

Find a shop that uses oil from a bottle and have them change your oil every 5k miles. Use any name brand oil.

Change your air filter every 15k miles. An easy DIY job. Cost approx $15. Your dealer will probably only change it at 30k if you are lucky.

Replace your tranny fluid every 30k. Your dealer will NEVER change your tranny fluid unless you pay him extra.

Replace your Cabin air filter every couple years.

Replace the engine coolant every 2-3 years. Your dealer MIGHT include a change at 5 years, but probably not.

So, what do you get for your Dealer Maintenance contract? Oil changes and a bunch of bogus inspections. No coolant changes, no tranny fluid changes. Nada!

What are the odds that your extended warranty will pay for itself? About 100:1.

Put the money in the bank.