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New Owner - a few questions

Discussion in 'Gen 2 Prius Main Forum' started by jsarich, Sep 19, 2004.

  1. jsarich

    jsarich New Member

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    I've had my #3 Silver 2004 for a full 48 hours now, and I have a few questions. First of all, I am OVER THE MOON in love with this car, I've read through the user manual twice and just spent a while on the Toyota website FAQ to catch anything I might have missed, but I have a couple questions and thought I'd throw it to the group before calling the dealership:

    1) according to the Toyota website, the tires are warrantied under the original manufacturer of the tires, and that warranty should have been in my glovebox upon delivery. I don't have this -- is this something I should call and ask for? I would assume so.

    2) When I picked up the car, I met the service staff, and Heinrich the head "Prius specialist". I thought it would be good to establish a good relationship with him and ask a few questions that I knew were important from reading this site, regarding the oil level, tire pressure, etc. When I started to bring up the subjects he kind of chuckled at me and said that there was big confusion about the oil tank, etc. "It's 3.9 liters, which is 4 quarts, which is what I put in, so it's right". He then said that I had to make sure to rotate the tires with him every 5,000 miles because the tires are special tires designed with an extra strong sidewall to support the battery's weight, and if I didn't do that I'd have to shell out a fortune to replace the "special tires" eventually. Overall, it wasn't the friendly encounter I'd hoped. I thought that the 2004 has standard tires, but he wasn't having me correcting him and then, to be honest, I didn't want to push it. What's the story?

    3) When I read the owner's manual, the picture shown of the spare tire shows parts to actually, well, put it on, such as a car jack, etc. Are those parts supposed to have been supplied with the spare? I don't see these in my car.

    Thanks in advance for reading this and possibly having some words of wisdom. I have to admit that I always feel a bit vulnerable with auto-service personnel since I know very little about cars and it's usually assumed as such even if (because I researched this car more than any other I've ever driven) I actually do know a thing or two. Thanks again.
     
  2. flareak

    flareak Fleet Captain

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    Did you check underneat the hidden trunk? There's a hidden trunk under the hidden trunk for the spare tire. But it really is supposed to be inside the hidden trunk and not the spare tire trunk. See if there's a cover... there should be moldings for the pieces in the hidden trunk.
     
  3. jsarich

    jsarich New Member

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    Yes, I've checked the hidden trunk and the well where the spare is... I see indentations there for tools, but alas, no tools.
     
  4. removeum

    removeum Member

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    Just go back to the dealer. You should have no problem from them getting the tire tools and your warrenty information.
     
  5. DaveinOlyWA

    DaveinOlyWA 3rd Time was Solariffic!!

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    your Prius does have special tires in a sense, but what your mechanic said is shaky at best. rotating the tires simply means swaping the tires front to back on each side. that is all no rocket science there.

    your tires are special low rolling resistance tires, but they really need no special treatment and any tire shop should have no problem doing the rotation.

    it might be easier for who ever does the oil change to take care of that. i usually have tires rotated and oil changed at the same time.

    as far as the cost of the tires, they are not really that much more expensive than any other new set of tires. also if you check out john1701A's site, he details other options for tire choices. most are about the same or even a bit more in price.
     
  6. BobA

    BobA New Member

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    Congrats, on your new PRIUS... you will love it forever... even after the grin goes away...

    my salesman gave me a pouch that had the manuals as well as the tire stuff included.. look there... I had nothing in the glove box... in the arm rest was a pad of valet instructions...

    Heinrick... better than Wolfgang or Gunther, I guess... how come the Germans work on Japanese cars... I'll leave the answer to the' last comic standing'...

    always check the oil on the dip stick ... it is hard to read Toyota took a short cut with the marks (I believe)... there are two bumps.. full and need to fill.. LOOK now... always check yourself when you have the car serviced.. rule of thumb on every other car I owned change oil at 3500 miles... rotate tires every other time... so I guess I'd agree rotating every 5000 miles... there are a lot of posts on what is a BETTER tire to replace the stock ones with... both here and on yahoo Prius-2G... ( my thought is to run the ones that came on the car)... but that said, presures are very important... check them as well...( buy a gauge!!! and use it)

    As for the tire tools... I thought I saw them in the tray above the spare or in the area with the spare... TRUTH.. salesman pulled back the mat showed me the tray and the spare... I have never looked there again.. my story, I have a AAA card or Toyota Road Side assistance..they can change the tire..

    Hope this helps...

    The big questions... did you name the car??? what color?? where are you from?? did you pay more than MSRP?? how long did you wait??? :lol:

    Bob Andersen
     
  7. jsarich

    jsarich New Member

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    Thank you everyone for your replies. I will have to call tomorrow to ask about the warranty and tools... I agree that I would normally call roadside assistance if I had a flat, but if they come with the car I should technically have them.

    It's too dark right now to check the oil, and I'm angry with myself for not pushing just checking it at the dealership and making sure before I left. Why is it that I felt it was some sort of standoff of pride between Heinrick and I at the time? It's my car and it's my wasted time and money if it's overfilled. However, how overfilled is overfilled? I read all the posts, and there seemed to be a bit of disagreement over what constitutes an "overfill". Would a few millimeters count? But again, I can't check it reliably until morning.

    I was VERY lucky in not having to wait the excruciating 8-10 months that many have experienced. I don't think that my particular dealer had a very long list, I think that many of the people on their list may have wanted specific higher packages (and who would blame them really -- NAV sounds incredible) and someone who placed the order for a car was sent away on international business and couldn't take it. So, in the end I was the first one on the list more than happy with the #3 options package and even more happy that I wouldn't have to wait any longer. The dealer said that she was going to put the car on ebay the following day, so I assume that means that if there were people ahead of me they wanted different options. Since I was the last live buyer without chancing it to ebay, I did negotiate very close to MSRP and haggled on my trade-in to more than I expected after some research, and discovered upon seeing the window sticker that the extra cost was accounted for with "extras" such as the floor mats and such, which there was no negotiating on. I tell myself that I would have bought the mats and a few other items anyway (maybe) and it was either that price and extras or nothing or a very long wait. So, my beauty is silver and a relatively modest #3 (in terms of package options, not base technological wonder) in under a month. I'm so happy with it already it's possible that if I had NAV and smartkey I'd actually spontaneously combust, so perhaps it's best.

    No name yet, but no doubt it will have one. I tend to let the name spontaneously occur from circumstance or inspiration, and one always does. Thank you again for all of your replies. I'm sure I'll have a few more questions and news as time goes on...
     
  8. daniel

    daniel Cat Lovers Against the Bomb

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    This is balony!!! Extra-strong sidewalls to support the battery's weight??? As cars go, the Prius (including its battery) is a relatively light car. The tires support the full weight of the car, regardless of whether a battery is part of that weight. And the weight of a car is not supported by the sidewalls, it's supported by the air pressure inside the tires. And while it is important to rotate the tires on any car, any place that rotates tires can do it. There is nothing special about rotating the tires on the Prius.

    There are two possibilities:

    1. Heinrich is incompetent; or

    2. He is so contemptuous of you that he is making fun of you by lying intentionally. (Maybe because you are a woman, or maybe he treats everyone that way.)

    You can have service (including warranty work) done at any Toyota dealer where the service staff are trained for the Prius. You do not have to go to the dealer where you bought the car. I would suggest staying away from Heinrich.

    As for the oil capacity, it should be in the owner's manual. I don't have mine in front of me. But you could show that to him. However, I doubt it's worth it, unless you want to give him a bit of his own back. I'd just stay away from him.
     
  9. BobA

    BobA New Member

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    it's not a matter of money or time... over fill is BAD for the motor.. the oil, because it is new will be hard to see... if the car has been parked overnight you should see the oil correctly on the stick wihout wiping it off and re-sticking... but you should re-stick it and read it again to be sure... if you are not sure of how to do this... run the car past a quick lube place... I am sure the kids would love to see a Prius and show you how to check, both the oil and air at the same time...
     
  10. DaveinOlyWA

    DaveinOlyWA 3rd Time was Solariffic!!

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    bob is right, any overfill is bad...keep in mind that the full mark has a safety factor built in. you can be a few milimeters below the full mark and be ok. anything above, no matter how small is robbing you of mileage and not providing you with even a small amount of benefit.

    with all the stories of overfill being so common, i am tempted to tell my service guy to put in 3 quarts and let me top off the crankcase. i guess i will give them one chance to get it right, but my car will not leave the station until i check it. taking out overfill from the crankcase is a messy job and tough to get right.
     
  11. paprius4030

    paprius4030 My first Prius

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    I agree with Daniel, i think the Prius Mechanic gave you a lot of baloney. It's 3.9 qts. not litre. In the owner manual they give you the different quanities, qt. litre and something else i can't remember offhand. If you rotate the tires every 5,000 miles you'll spend more then buying a new set of tires anyway. I usually rotate the tires just before it snows to put the best ones on the front. I would scout around for another Toyota dealer to do the work on your car.
     
  12. paprius4030

    paprius4030 My first Prius

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    PS I forgot to mention that when I brought my Prius in for it's first service they introduced me to the head Prius technician, Mike, and he agreed that it was important not to overfill the oil that it could back up into the intake manifold and cause a no start condition, and he said that there's nothing really special about the tires, he said just keep regular ol changes and if anything special has to be done like service bulletins ect. they catch it when changing the oil
     
  13. wb9tyj

    wb9tyj 2017 Prius Prime Advanced

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    bring it down to ft wayne and the dealer i have will treat you right...you are being fed a bunch of baloney up there in the region..
     
  14. john1701a

    john1701a Prius Guru

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    > ...details other options for tire choices

    That webpage is the next scheduled for a complete rewrite, to update CLASSIC content and add our findings for the HSD Prius. Stay tuned.
     
  15. john1701a

    john1701a Prius Guru

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    > any overfill is bad

    Our society grew up believing the posted speed LIMIT was actually the required speed to travel, not a maximum.

    So naturally, as the decades progressed, more and more people accepted the belief that traveling "a little bit" faster than that was no big deal. After all, other people were doing it.

    Well, now so many people are exceeding the speed LIMIT that other feels a substantial amount above isn't really a safety problem.

    No wonder we've lost perspective. Any overfill is bad, period. That "full" mark on the dipstick is the upper-limit. Below that is good. In fact, in the middle is perfectly fine. It isn't actually until the level drops close to "add" at the bottom that you should become concerned.

    Don't allow oil to be wasted or the potential for engine damage. Get in the habit of making sure the oil level is a little below the "full" mark, not above.
     
  16. swepri

    swepri New Member

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    <div class='quotetop'>QUOTE(paprius4030\";p=\"40474)</div>
    Not trying to bash or beeing a wise guy, but nowadays it's considered better to have the best tires on the back. At least in this part of the world. Yes, it's hard to believe, but I saw a really convincing demonstration once. It's tricky to explain this in english but at least I will try. They used a small model car with rubber front wheels and less sticky back wheels on a treadmill (sp?). In the exact moment when speed was reduced the model car spun 180 degrees, pivot point was between the front wheels. When repeated with best tires rear the car was stable. This is a result of forces changing from front end pulling the car to back end pushing the car.
    Of course forward grip when accelerating is better if the best tires are on the front.
    All the above is of course more relevant in slippery road conditions.

    /Paj
     
  17. john1701a

    john1701a Prius Guru

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    Where to have the tires with the better tread really depends on the type of driver you are.

    If you are like me, who takes advantage of the front-wheel drive by accelerating to recover from a skid, you want those tires in front.

    If you are the type that tries to ride out a skid or always hits the brakes, having them in back does offer an advantage.

    But realistically, you should strive to avoid uneven wear in the first place by rotating routinely.
     
  18. DaveinOlyWA

    DaveinOlyWA 3rd Time was Solariffic!!

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    considering that your front tires do the steering and therefore traction is more critical, for front AND rear wheel drive vehicles, having the better tires on the front is the way to go.

    however, if there is a visible difference between the front and rear tires, you need to be rotating them much more often
     
  19. paprius4030

    paprius4030 My first Prius

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    I put the best tires in the front so i don't get stuck in the snow LOL. However I'm conservative si I replace the tires front or back early, especially before winter
     
  20. daniel

    daniel Cat Lovers Against the Bomb

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    My solution is to buy new tires before I lose traction in any tire. That way I never have any tire that is less than optimum. Costs a bit more, but not nearly as much as getting in an accident and winding up in the hospital, not to mention the pain. And of course rotate as needed.