Is Shell buying charging stations to slow EV adoption?

Discussion in 'EV (Electric Vehicle) Discussion' started by pasta4breakfast, Sep 22, 2024.

  1. pasta4breakfast

    Joined:
    Mar 8, 2020
    68
    31
    0
    Location:
    Southern California
    Vehicle:
    2020 Prius Prime
    Model:
    LE
    I used to use a few charging stations owned by Greenlots. Shell bought Greenlots in 2019. About a year or two ago all three of these charging stations became non-operational. They still haven’t been repaired years later.

    Shell bought Volta around the end of last year. They slowly transitioned the branding on the charging stations at my local mall and just switched everything over to the Shell app a month ago. Ever since then, 3 of the 4 chargers I used to regularly use are non-operational. I first reported the issue to Shell on 8/30/24. The last time I checked on Thursday, they were still not repaired.

    I wonder if Shell is buying up charging stations without plans to maintain them. This could slow EV adoption, as EV users will complain to friends about the terrible reliability of public charging. Now their friends will be less likely to buy EVs and thus there will be more ICE vehicles on the road buying Shell gas for longer. Then if the EV charging stations become more profitable than selling gas, they can ramp up the maintenance on these stations later.

    This may not be the case, as Volta and Greenlots weren’t fantastic at maintaining their stations. It may have taken them a week or two to repair a down charging station, but not months or years. Maybe Shell is focusing on maintaining L3 chargers over L2 chargers. Do other people have the same experience with L3 chargers? Maybe the free (add supported) charging at Volta stations and the low price ( < $0.30 per KWh) for charging at the old Greenlots stations provided no incentive for Shell to devote resources to get them back up and running. Maybe this is just another example of poor maintenance of non-Tesla EV charging stations that isn’t unique to Shell. It seems like the government and EV charging companies are focussed on building out the charging network, but not focussed enough on maintaining the existing network. However, I feel Shell is several times worse than Charge Point for L2 charging.
     
    Danno5060 likes this.
  2. Leadfoot J. McCoalroller

    Leadfoot J. McCoalroller Senior Member

    Joined:
    May 12, 2018
    7,551
    7,002
    1
    Location:
    Pennsylvania
    Vehicle:
    2018 Prius c
    Model:
    Two
    That fits best.
     
    Danno5060 and pasta4breakfast like this.
  3. bwilson4web

    bwilson4web BMW i3 and Model 3

    Joined:
    Nov 25, 2005
    27,748
    15,702
    0
    Location:
    Huntsville AL
    Vehicle:
    2018 Tesla Model 3
    Model:
    Prime Plus
    It is too easy to confuse incompetence with malice.

    Bob Wilson
     
    pasta4breakfast likes this.
  4. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,470
    50,208
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    it depends on where you travel. if you read ev forums, some have better or worse luck with different brands while others sometimes have the opposite.
    shell isn't the only one with maintenance problems, and often highly regarded.
    tesla is the only system that nearly always gets great reviews world wide.
     
    pasta4breakfast likes this.
  5. pasta4breakfast

    Joined:
    Mar 8, 2020
    68
    31
    0
    Location:
    Southern California
    Vehicle:
    2020 Prius Prime
    Model:
    LE
    Agreed, especially when there is a perceived conflict of interest.
     
  6. Tideland Prius

    Tideland Prius Moderator of the North
    Staff Member

    Joined:
    Oct 2, 2004
    45,051
    16,270
    41
    Location:
    Canada
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    Not sure. Shell stations don’t work with my car. I get an error.

    Also, they’re low amperage stations (200A) so cars that need high amperage (like Teslas or other high peak power 400V cars like Volvo/Polestar) will have terrible speeds. Even if I could charge, in theory, I’ll be in the 140-150kW range (they advertise 180kW because they output 900V at 200A) but I can’t test because I can’t connect to them.

    Up here, Petro Canada was the first to place chargers at their stations to connect the east and west coast. But since their announcement a few years ago, reliability of their station has gone downhill. Look at PlugShare and most of their stations have a repair logo. Even if they’re working, they’re at reduced power. It’s a far cry when I used them in 2022 at full power.
     
    bisco and bwilson4web like this.
  7. El Dobro

    El Dobro A Member

    Joined:
    Jul 12, 2011
    7,041
    3,243
    1
    Location:
    NJ
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    A Shell in town, has been on PlugShare as coming soon for nearly 3 years. Don't hold your breath. A Shell on the way to work, took two years to put up the stations. They sat there, never turned on, from last December to September of this year, where they just disappeared overnight. Maybe Shell is playing a shell game.
     
    #7 El Dobro, Oct 8, 2024
    Last edited: Oct 8, 2024
    bwilson4web likes this.
  8. bwilson4web

    bwilson4web BMW i3 and Model 3

    Joined:
    Nov 25, 2005
    27,748
    15,702
    0
    Location:
    Huntsville AL
    Vehicle:
    2018 Tesla Model 3
    Model:
    Prime Plus
    Matches my experience with Shell in Corinth MS. It was shown in plugshare but when I got there ... nothing. I suspect Shell feed their "plans" to plugshare and didn't follow through.

    Bob Wilson
     
  9. Danno5060

    Danno5060 Active Member

    Joined:
    May 31, 2023
    268
    123
    0
    Location:
    Wyoming
    Vehicle:
    2011 Prius
    Model:
    Base
    I wouldn't put it past an oil company to do something like that.

    However, high-power charging stations are notoriously difficult to design, power, set up, and maintain (they use huge amounts of DC power, at different voltages, over different plug standards). The industry suffers from a serious lack of capital investment outside of Tesla.

    On a side note, I've often thought that a restaurant chain combined with charging stations could be something worth while. For one thing, the place wouldn't smell like diesel and gasoline, making the restaurant 100x better. Also, since people are stuck there for a bit longer, there may be more interest in sitting down to enjoy a good meal while charging.
     
  10. mikefocke

    mikefocke Prius v Three 2012, Avalon 2011

    Joined:
    Nov 3, 2012
    3,775
    1,691
    0
    Location:
    Sanford, NC
    Vehicle:
    Other Hybrid
    Model:
    Limited
    My local mass charging station is just off a major highway, 50 years from Starbucks, 150 yards from a grocery store. 12 stalls. Roughly half way between the state capital and a resort destination of some reputation ...Pinehurst. Planed by the team that got fired by Elon.
     
    Danno5060 likes this.
  11. bwilson4web

    bwilson4web BMW i3 and Model 3

    Joined:
    Nov 25, 2005
    27,748
    15,702
    0
    Location:
    Huntsville AL
    Vehicle:
    2018 Tesla Model 3
    Model:
    Prime Plus
    Although there are reports of re-hires, this screw-up rationalizes selling a bunch of my TSLA stock.

    Bob Wilson
     
    Danno5060 likes this.
  12. Leadfoot J. McCoalroller

    Leadfoot J. McCoalroller Senior Member

    Joined:
    May 12, 2018
    7,551
    7,002
    1
    Location:
    Pennsylvania
    Vehicle:
    2018 Prius c
    Model:
    Two
    I stopped by a Whole Foods Paycheck this morning and happened to notice about a half dozen EV chargers in the parking bay. They were all Shell-branded, and none looked broken. Only one in use.

    This made me consider the idea that (much like their retail gasoline operations) it could be that Shell is concentrating on maintenance and upkeep in the rich neighborhoods.
     
  13. pasta4breakfast

    Joined:
    Mar 8, 2020
    68
    31
    0
    Location:
    Southern California
    Vehicle:
    2020 Prius Prime
    Model:
    LE
    Those sound like the Shell stations that used to be Volta. They tend to be at Whole Foods and malls where I live. The ones that work near me are usually full all day by 8:30am on weekdays (maybe a little later on weekends) because they are free to charge. Maybe not in Pennsylvania, but if you saw only 1 of 9 free stations in use in southern California, I suspect a good number of the empty stations would not be working. There would be no way to know without plugging them in because the Shell app is about as reliable as their charging stations. I plug-in at a mall on the way to work in the morning well before the mall is even open. It is always full by the time I am done charging. About a month after fully transitioning to Shell, only 4 out of the 8 have been working for 2 months. If you just looked at them, you would just think they all were working, but some of them weren't being used. Then if you try to plug-in, you will see why 4 of them aren't in use. They don't look any different than the functional stations. The electronic billboards with adds on the non-functioning charging stations still work great.
     
  14. El Dobro

    El Dobro A Member

    Joined:
    Jul 12, 2011
    7,041
    3,243
    1
    Location:
    NJ
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    The Volta stations that Shell took over around here aren't as reliable as they used to be.
     
  15. El Dobro

    El Dobro A Member

    Joined:
    Jul 12, 2011
    7,041
    3,243
    1
    Location:
    NJ
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    Here today, gone tomorrow and they were never actuated. Two Shell Recharge stations next to the Stop sign. Bottom photo, an empty corner.
    1267050.jpg 1429471.jpg
     
    #15 El Dobro, Oct 12, 2024
    Last edited: Oct 13, 2024
  16. Leadfoot J. McCoalroller

    Leadfoot J. McCoalroller Senior Member

    Joined:
    May 12, 2018
    7,551
    7,002
    1
    Location:
    Pennsylvania
    Vehicle:
    2018 Prius c
    Model:
    Two
    I didn't think to include it in that brief post- I travel for a living, and I happened to be in Burbank that day. It was also very early in the morning, so there were maybe 5 other cars in the entire parking garage.

    Another detail: The one charging bay that was in use? It was right next to a big placard that stated "Charging is for customers while shopping," and the car was occupied by somebody very obviously not shopping.

    Made me think that maybe the dissatisfaction with this arrangement is not one-sided.

    Also, did everyone in the EV/charging world already forget about bagging the handles?

    [​IMG]
     
    #16 Leadfoot J. McCoalroller, Oct 13, 2024
    Last edited: Oct 13, 2024
    pasta4breakfast likes this.
  17. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,470
    50,208
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    interesting. the whole foods near me removed the free charger and had chargepoint or someone similar replace it.
    i don't think shell would accomplish much by driving volta into the ground. more likely, they weren't prepared for the massive maintenance needed to keep them up and running. it's an industry wide problem, except for tesla.
     
  18. Trollbait

    Trollbait It's a D&D thing

    Joined:
    Feb 7, 2006
    22,582
    11,853
    0
    Location:
    eastern Pennsylvania
    Vehicle:
    Other Non-Hybrid
    You need an onsite employee to install the bag.
     
    Danno5060 likes this.
  19. El Dobro

    El Dobro A Member

    Joined:
    Jul 12, 2011
    7,041
    3,243
    1
    Location:
    NJ
    Vehicle:
    Other Electric Vehicle
    Model:
    N/A
    Around here, it sure seems like they're trying. A few Volta stations are now gone and the ones that are still there have complaints on Plug Share, that they're not working.
     
  20. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,470
    50,208
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    i am often wrong :oops: