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Radio goes silent with wireless CarPlay when using certain apps on my phone

Discussion in 'Gen 5 Prius Main Forum' started by wm581, May 7, 2024.

  1. wm581

    wm581 Junior Member

    Joined:
    Jan 11, 2018
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    Location:
    Philadelphia
    Vehicle:
    2010 Prius
    Model:
    Three
    Has anyone else run into this issue or better yet have a fix?

    When my phone is connected via wireless CarPlay it somehow is silencing/shutting off my radio when I open certain apps. Not that I’m driving and using my phone at the same time, but if the car is on and I’m listening to the radio all of a sudden the radio goes silent if I open certain apps on my phone like safari, weather, yelp, Facebook, etc… as soon as I close the app the radio will turn back on. Any thoughts?
     
  2. sclevine

    sclevine Active Member

    Joined:
    Dec 23, 2016
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    Location:
    New York, NY
    Vehicle:
    2024 Prius
    Model:
    XLE
    This is one of the most annoying things. Note that this does not happen if your phone is the audio 'source' - ie: streaming something from your phone. When this happens, I use the buttons on the steering wheel to go to the Music panel, and switch the source back to FM or SiriusXM. Then usually the radio stays on, but with some apps it will continue to cut out.

    It is most annoying when I'm killing time sitting in my car and not driving, and trying to play a game or use apps on my phone. Or when my wife is driving and it is my CarPlay connected.

    To me it seems like a bug - yes the car audio should cut out when you are doing something on your phone that is actively outputting audio, but it seems to happen whenever an app or page 'might' output audio. Like in a game where the music and sounds are turned off. There is no audio from the game, yet Carplay silences the radio.

    Would love to know if this exists in CarPlay in all cars, or something with Toyota's implementation.
     
  3. wm581

    wm581 Junior Member

    Joined:
    Jan 11, 2018
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    Location:
    Philadelphia
    Vehicle:
    2010 Prius
    Model:
    Three
    I’ve tried pressing the mode button on the steering wheel to switch it back to radio but usually it will only toggle between Apple Music and Amazon Music with the radio not being an option. At this point I’m tempted to take it to a dealer to have it looked at as I know of a few other people that have the same model and phone who don’t have the issue making me think there’s a software issue with the car
     
  4. radsaq

    radsaq Junior Member

    Joined:
    Dec 10, 2007
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    Location:
    Virginia, USA
    Vehicle:
    2024 Prius
    Model:
    XLE
    I believe this is a limitation with how the audio on smartphones generally works. I don't have an Apple device to compare, but on Android the system is essentially single app focused and so whatever is running in the foreground will have audio priority and it's not really possible to do multitasking/mixed audio. Furthermore, turning the sound off in a game or app may not actually preclude that app from opening the audio device; it may only prevent the app from playing sounds through the audio output. So the phone's operating system likely doesn't know that the app isn't playing sounds. It just knows that the app is using the audio device, even if that "use" is nothing.