They need an hour to figure out the price?

Why didn't you just ask them for an oil and filter change?

When you ask for service keyed to an odometer reading, you're leaving yourself open to a lot of trouble.

Even the well-run dealers will ignore whatever was printed in your maintenance manual and sell you whatever they feel like calling "the 100,000 mile service."

Learn what your car actually needs and ask for those specific services by name. You can always get the maintenance guide from the Toyota website for free if you lost the copy that came with the car.

There's no point in showing loyalty to dealer service. I mean it's a nice thought and all, but nobody ever gets anything to show for it anymore. You're just paying extra for bad service.

 

Why would you do that most of that you can do yourself most of it is just inspection and looking of course you do realize a generation 2 that's just turning 98,000 mi is of course how many years old? Over 10 so you're right in range for the hybrid battery to start acting up You might catch it now cycle it and charge it and get a little more life out of it Don't know can't see the numbers from here. At this many years old I don't think I would be taking the car to the dealer and requesting $100,000 mi service I would think you'd want to take it to a competent mechanic that works on these cars and have him give it a good going over just being charged to replace brake fluid CVT fluid etc It was probably not a real smart way to do this but of course you're more than welcome. As an owner of four or five of these I can assure you I wouldn't be dropping anything off at the dealer that's where children and what not work for the most part look at all the people at the dealer they're all kids and women nothing wrong with that I'm just saying that's not who I want working on my car generally speaking I'm generally searching out a mechanic if I'm doing that at all I would like him to be over 45 these kids are around now that's all fine and dandy I have children of my own they don't work on any of my cars they are more than welcome to work on their own if they so desire which they do not. It's a completely different time now so there's always these things that help me see things a little clearer.

 

Yes, that is normal. They will have a long list of recommended work to be done. I am guessing that they will recommend about $1,500 to $3,000 for the items on the list.

Please post what the dealership recommends and the pice of each item on the list.

 

No man when I worked at the Toyota dealer Goodman Toyota in Raleigh We had a sign on the wall that spelled out those services you know what is the 30 60 K miles service and all of that ride home right there on the wall and we had to know this is before computers took over completely in the billing department they were in the parts department but billing was still pretty much done by long form if you will or electronic cash register then and I knew exactly what each of those services cost I was the service writer at the dealership too. And we had to be able to tell a customer we couldn't just say leave it here we'll let you know in a few hours No maybe if you were ordering special tires or something that we didn't have a price for in-house possibly you might hear that but we would usually make you take your car with you yeah just go on we'll let you know on the tires in a few hours unless you just wanted to leave it because you were taking our shuttle to work.

 

your car probably needs more based on age instead of miles. it shouldn't take them an hour but maybe they didn't feel like doing it while on the phone.
look at the maintenance schedule, go by months, you have a lot of them.

 

100K for 2nd gen looks to be oil/filter change, tire rotation (with visual check of brakes) and an engine and inverter coolant change. Following footnote "3", it does not appear to delay the inverter coolant change, as gen 3 does.

That said, as @bisco mentioned, all these are miles or months, whichever comes first. With a 2008, 120 months (aka 10 years) was way back when?

 

If the both coolants were changed, at the 10 year mark (assuming you purchased in 2008), they're about due again, due to the 5 years thereafter clause.

 

It's because other than changing the spark plugs and cleaning and inspecting stuff there's not much money they can make doing a 100K mile service.

If this is a Toyota Dealer you're taking it to you're gonna get ripped off. They're warranty specialists who maximize the cost of repair because Toyota covers those costs. Last thing in the world you want to do is take a 16 year old car over to them unless you enjoy getting ripped off.

 

A while back I cobbled some 2nd gen Maintenance Schedules, taking the event-by-event schedule published by Toyota USA (in the Warranty and Maintenance Booklet), and converting to a table format, with miles/months columns and service rows. It's really necessity, if you want to see the patterns. I did a straight version, and one extrapolated, past where the official schedule ends.

Note, I did not get creative, just transcribed what Toyota says. Regardless of the official stance, I'd also consider:

brake fluid change
transaxle fluid change