HVAC system malfunctioning

I'm hoping to get some insight on what might be causing some issues on my wifes Prius Prime. She has a 2017 Prius Prime that just recently started having the HVAC system act up.
When she powers on the car the Climate section doesn't respond and it's stuck on auto. You can press buttons and nothing happens. After about a minute the screen starts to respond and you can change the climate settings(temp/fan speed/fan direction) . But it seems to clear the last settings that the system had. The temperature doesn't get very hot/cold like it did before this problem. It acts the same with or without a charge on the plugin battery.
She just had an oil change at our local Toyota Dealer and it didn't have any reported issues but a recommendation of changing the cabin filter which i did after she started having this issue. I don't have the odometer on the car but i know it's under 90k and ~85k.
Any suggestions or thoughts on what might be causing this issue?

 

My wife ended up taking her prime into the dealership this morning and got the diagnostic and a repair estimate of $2500. In the diagnostic they said it had codes b1441 and b1448 and recommended replacing no 2 air conditioning radiator damper servo sub-assembly. Is this something that a diyer can do? The part they said was $600 and the rest labor. The repair advisor initially mentioned that the actuator was bad and they’re recommending replacing the whole thing rather than just the actuator. He also suggested can find it somewhere cheaper. Any thoughts or suggestions would be appreciated.

 

We held off on the repairs on getting the servos replaced. The service advisor stated that the console not responding could be tied to the servos needing to be replaced also.