I had to jump my 12v battery today - How do I maintain a healthy battery?

Discussion in 'Gen 5 Prius Care, Maintenance and Troubleshooting' started by Resilient, Apr 3, 2024.

Tags:
  1. Resilient

    Resilient New Member

    Joined:
    Apr 3, 2024
    4
    3
    0
    Location:
    Richmond, BC
    Vehicle:
    2024 Prius
    Model:
    Limited AWD-e
    2024 Prius Limited purchased new on December 2023, ~400km on the odometer

    Looking for advice on how to maintain and keep my 12v battery from dying again. A little of background below.

    I took my vehicle in for service on March 25, 2024 for a second smart key, drove the car around ~20km for groceries and returned home. Car is parked in the garage (I last checked the traction battery is at 6 of 8 bars). Tried to start my car on April 1, 2024 and car was cycling between turning on and off until power completely died. I purchased a Noco GB40 battery jumper and jumped the 12v battery in the trunk. Power came back on and traction battery is at 2 bars of 8.

    I've only had this car for four months. Some things I thought of that might have caused the abnormal drain was
    • Called Toyota App Services to reset authorization on vehicle (Remote Connect on vehicle screen was stuck on remote authorization pending). Not sure if this was causing parasitic drain on the vehicle
    • Haven't driven it more often - I usually drive 10-20km weekly and my traction battery is always parked at 50-80% (I assume the traction battery inverts into the 12v battery).
    • Dashcam plugged into the cigarette lighter is draining the 12v battery (shouldn't be right? Accessories are turned off when vehicle is off)
    • Might have accidentally left the interior lights turned on (shouldn't this also automatically turn off as well?)
    • Second smart key might have been pinging the car, I keep it on the second floor with the car parked directly below
    Hope I can get some tips on how to prevent this from happening again. Any experience or knowledge is welcome! Thanks
     
  2. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,444
    50,202
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    it's probably the 10-20 km/week. keep it on a smart charger, about 30 bucks like this:

    ref=asc_df_B07W46BX31

    that way, it's always topped up and you don't have to worry
     
    Mendel Leisk likes this.
  3. Leadfoot J. McCoalroller

    Leadfoot J. McCoalroller Senior Member

    Joined:
    May 12, 2018
    7,548
    7,000
    1
    Location:
    Pennsylvania
    Vehicle:
    2018 Prius c
    Model:
    Two
    You can get radio shielded bags or boxes to cut off communication between the car and the key fob, that might help.

    The thing that would help the most is more utilization, imo. These cars are built to be driven.
     
  4. Hammersmith

    Hammersmith Senior Member

    Joined:
    Jul 26, 2021
    1,646
    1,643
    0
    Location:
    North Dakota - USA
    Vehicle:
    2023 Prius
    Model:
    Limited AWD-e
    There are about 3-5 threads about similar issues that are currently active on this forum. I'd suggest reading them to see what's going on and get ideas. This is happening much more frequently to Prime owners(you may be the first HEV owner I've seen on the forum having this problem).

    Current theories are a batch of bad 12V batteries, a software/firmware bug that sometimes keeps the car from going into deep sleep, user error in regards to PHEV charging(doesn't apply to you), user error of some other type, swamp gas from a weather balloon trapped in a thermal pocket and reflecting the light from Venus. Honestly, your guess is as good as mine at this point.

    If it happens a couple more times, you need to go in and force your dealership to do a full test on the battery as it will likely be damaged at that point. If they are hesitant, get the Toyota Brand Engagement Center involved and get a case started. It will likely force your dealer to replace the battery, but more importantly, it will be another data point for Toyota global in regards to troubleshooting the problem. This will never get fixed if owners don't force dealers to contact Toyota and let them know what's going on.



    FYI, 90% of my trips are 2km or less and I've never had a problem. (10 months of ownership)
     
  5. Approximate Pseudonym

    Joined:
    Feb 8, 2024
    106
    53
    1
    Location:
    Colorado
    Vehicle:
    2024 Prius Prime
    Model:
    XSE Premium
    I’ve actually wondered “is there something wrong with my garage or electrical system?” A lot of the infrastructure in my older home is fairly well-maintained and up-to-date, and the garage wiring is all-new professionally updated only a couple of months ago.

    “Anomalies in my own home” are hard to test, and even harder to control for. I’m not turning my home into a money pit for an electrical investigation, and I’m probably not moving or relocating my car to test out issues with charging. Still, I wonder if I have some unusual stuff with EMF, wiring, or materials that cause the car to not sleep properly. Unlikely, but I’ll have to consider it.
     
  6. Fenichel

    Fenichel New Member

    Joined:
    Jan 5, 2024
    21
    13
    0
    Location:
    West Vancouver, BC
    Vehicle:
    2023 Prius Prime
    Model:
    XSE Premium
    For what it's worth, here is my summary of the 12V-battery situation, based on my experience and reading multiple threads here.
    • The 12V battery is charged from the traction battery. That happens when you have turned the car on (READY mode), or (less commonly) when, during charging of the traction battery, the battery heater needs to be turned on. You might think that during charging of the traction battery, the 12V battery would always be topped up, but it isn't.
    • A large number of 5G Prius Primes were delivered with defective 12V batteries, replaceable under warranty. I had one of these.
    • Accessory Mode is available in ICE cars so the user can run the lights & audio without burning gas. There is no reason ever to use accessory mode in a Prius Prime. Its presence is a design error.
    • Just sitting in your driveway with everything nominally off, the 12V battery is slowly draining, with a half life of ~2000 hours. That will get it from a full charge down to ~12V in about a week. The drain is faster (but still pretty slow) during charging of the traction battery (except, as noted above, when the car decides to run the battery heater).
    • For a few dollars, you can get a little voltmeter that, wired across the battery, can be arranged so that it is readable without opening the doors or otherwise waking the car. The drain from the voltmeter itself is negligible.
    • If the car is on (READY) and you open the door to leave, it will ask you to approve its (a) staying on for another hour, and then (b) turning itself off. This obscure feature turns out to be useful.
    • When my Prius has been idle for a few days and the VM shows less than 12V, I get in, turn the car on, approve the automatic shutoff, and then get out and lock up. When I next come by, the 12V battery is putting out 12.4V or so.
     
    tovli, Jonathan NCSP, CD-Ever and 4 others like this.
  7. Approximate Pseudonym

    Joined:
    Feb 8, 2024
    106
    53
    1
    Location:
    Colorado
    Vehicle:
    2024 Prius Prime
    Model:
    XSE Premium
    I posted some tips and shared experience in the “who hasn’t had an issue” thread: Sunday at 7:19 PM

    Pasted below as well:

    Things that I don’t do:
    • no long charging sessions
    • not driving exclusively or excessively short drives, and do drive longer distances at least weekly (735 miles at first failure, now up to 1300+ miles after a couple of months of ownership)
    • no accessories plugged in constantly (a couple of USB plugs are plugged into nothing at all except while driving)
    • no remote starting – only done once to diagnose the 12v issue
    • no dash cam
    • no dealer accessories
    Things that I have probably ruled out (only for me – anyone else will have to rule these out individually):
    • key fob is not kept nearby the car
    • key fob is usually turned off to prevent interacting with the car
    • dealership says no constant parasitic drain – although what about large spikes of activity when garaged?
    Things that it still could be:
    • the Toyota app, particularly since my issue started up immediately after the v2.5 app update, and my bluetooth “remote key” kept removing itself
    • slow/inadequate 12v charging while driving – let’s say that hypothetically it normally charges up, but on some drives it was under-charging for some hard-to-diagnose reason
    • cold weather – not as a sole cause, but as a contributing factor
    • bad 12v battery (I guess – I don’t find this convincing)
    Things that I am now doing to mitigate any possible issues:
    • monitoring any failures or abnormal behavior (smooth sailing for 500+ miles since a new battery)
    • documenting my drives so I know how long/short drives are so I can rule that out as a cause
    • got a battery maintainer/charger to prevent having to jumpstart my car in case of failure
    • got rid of the bluetooth key – it was de-registering in the Toyota app almost daily so I just stopped configuring it
     
  8. Resilient

    Resilient New Member

    Joined:
    Apr 3, 2024
    4
    3
    0
    Location:
    Richmond, BC
    Vehicle:
    2024 Prius
    Model:
    Limited AWD-e
    That's a good idea, I'll get one of these and run a line into the garage and check on the battery once in a while. Appreciate it!

    I overlooked this when purchasing a new Prius. I work remotely from home and assumed I wouldn't have to worry about constantly maintaining a hybrid EV. I'll try and make some time and take it out for a spin more often. Appreciate the input!

    I'll give the other threads a read and check them out. Hopefully this was only a one-time occurrence or one of the solutions I've tried remedied the issue (if it is an issue).

    Hey man I appreciate this a lot since I can do this easily and boot up the car when needed. I'll run a volt meter on the 12v battery in the trunk and check the voltage now and then. Good to know I can just put the car in ready and it'll top up the 12v battery.

    Love you on this, appreciate you sharing your experience and it reinforces my ideas on what I might have done wrong. Hope the battery swap you had alleviated the issue and it's all running normal now!
     
    Approximate Pseudonym likes this.
  9. Mendel Leisk

    Mendel Leisk Witness Leader

    Joined:
    Oct 17, 2010
    57,108
    39,429
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Are you garage parked, secure, with 120 volt AC outlets? If so: get a decent smart charger, maybe wire a quick-connect harness, connect and leave connected, any time the car’s going to be idle more than a day.

    2023 Owner's Manual doesn't seem to have a guidance for max amperage charger spec, though I might have missed it. Gen 4 says 5 amp max IIRC, FWIW. And you definitely want a "smart" charger, one that runs through a charging regiment, and can be left on indefinitely, won't overcharge.
     
    #9 Mendel Leisk, Apr 4, 2024
    Last edited: Apr 4, 2024
  10. BiomedO1

    BiomedO1 Senior Member

    Joined:
    Mar 27, 2021
    2,067
    1,050
    0
    Location:
    SacTown, Ca
    Vehicle:
    2021 Prius Prime
    Model:
    LE
    There's a TSB out, because Toyota received a bad batch of batteries form their vendor. Take your car back to the dealership and have them run "documented tests" on the battery and electrical system. You need to focus on the dynamic load test results. Don't take their word for this - depending on the honesty of your dealership. If you clean out your trunk and allow access to the battery door, any auto parts store, down here in the lower 48, will run a free battery test for you. Their readings should be within 10% of the factory battery specifications.

    Good Luck and hope this helps....

    PS, on post #3 - Leadfoot is talking about a Faraday bag. You can find them on Amazon or Ebay for less than $5 or just turn it off
     
    #10 BiomedO1, Apr 4, 2024
    Last edited: Apr 4, 2024
    otatrant likes this.
  11. Yvrdriver

    Yvrdriver Member

    Joined:
    Jun 9, 2023
    42
    41
    0
    Location:
    Vancouver
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    Is the TSB on the batteries available online?
     
  12. Leadfoot J. McCoalroller

    Leadfoot J. McCoalroller Senior Member

    Joined:
    May 12, 2018
    7,548
    7,000
    1
    Location:
    Pennsylvania
    Vehicle:
    2018 Prius c
    Model:
    Two
    More and more cars (not just hybrids) are including electronics that need power even when "everything" is off.

    The Prius has a smaller 12v battery than most other cars, but is tasked with supporting more or less the same whizbang feature set, and it is generally using the same technology as those non-hybrid cars.

    So you'd see something similar with just about any late-model car, but it's a bit more pronounced with a Prius.

    I like the suggestions for a maintenance charger and voltmeter. I believe there are many ways to skin that cat.
     
  13. Hammersmith

    Hammersmith Senior Member

    Joined:
    Jul 26, 2021
    1,646
    1,643
    0
    Location:
    North Dakota - USA
    Vehicle:
    2023 Prius
    Model:
    Limited AWD-e
    I'm going to be a bit contrary and say I don't like the idea of a battery charger or tender to "fix" this problem.

    Hear me out.

    I'm worried that using a charger or tender to baby the battery is a case of treating the symptom and not addressing the underlying problem.

    If it's a defective battery, then you might end up babying it long enough that you end up out of warranty and have to replace the battery on your own dime. Better to let it fail completely and get it replaced under warranty.

    If it's a software/firmware glitch, using a charger/tender deprives Toyota of good info that could be used to track down the problem. Every case of a battery dying needs to get reported to Toyota North America and Toyota Global so they understand the severity of the issue and how widespread it is. Every owner that solves or minimizes the problem on their own is one less datapoint. This includes affected owners making sure their dealership is reporting the problem up the food chain in a timely manner.

    Anyway, those are just my thoughts on the issue.
     
    tovli, AndersOne, Trollbait and 2 others like this.
  14. Mendel Leisk

    Mendel Leisk Witness Leader

    Joined:
    Oct 17, 2010
    57,108
    39,429
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    5th gen owners cobbling spare tire solutions has similar impact?
     
  15. Hammersmith

    Hammersmith Senior Member

    Joined:
    Jul 26, 2021
    1,646
    1,643
    0
    Location:
    North Dakota - USA
    Vehicle:
    2023 Prius
    Model:
    Limited AWD-e
    I predicted this reply. lol. I thought about preempting it in my post, but decided to let it go. ;)

    Yes, they are different. Toyota not including a spare is a deliberate choice by them. They ran their numbers and had their focus groups and consciously decided that not including a spare was the better move. We can disagree with that decision, but I don't think we're going to alter it. There just aren't enough who find the spare important enough on which to base the decision to buy or not.

    The battery situation is different. Obviously Toyota didn't decide that having 12V batteries fail left and right would be a good idea. Something has failed somewhere along the line and Toyota needs to know about it to fix it. Owners finding ways to fix it on their own either covers up the problem completely, or at least makes it seem to Toyota that it isn't as prevalent as it really is.
     
    I Throw 99 likes this.
  16. Approximate Pseudonym

    Joined:
    Feb 8, 2024
    106
    53
    1
    Location:
    Colorado
    Vehicle:
    2024 Prius Prime
    Model:
    XSE Premium
    So far so good.

    I agree. Reporting major issues to Toyota via dealerships is key. I spent a lot of time going after the problem and I recommend anyone else do the same. To their credit, my dealership did replace my failing 12v battery, so hopefully that is passing the message on to Toyota.

    I did get a battery maintainer since I will need one in the longer run, but I wouldn’t suggest that anyone approaches this issue with a maintainer as a patch. My rationale for getting a maintainer is so that I am set up for not driving the car for a week or two if I ever need to, and so that I can avoid unnecessary jumpstarting in the future.
     
  17. Leadfoot J. McCoalroller

    Leadfoot J. McCoalroller Senior Member

    Joined:
    May 12, 2018
    7,548
    7,000
    1
    Location:
    Pennsylvania
    Vehicle:
    2018 Prius c
    Model:
    Two
    I see your point, and I agree that it is important to let failure data get back to Toyota via established channels.

    That said, going from the first post I came away with the understanding that this car has been driven 400km (248 miles) since it was purchased new in December 2023.

    I would regard that as exceptionally low utilization. I'd expect a fair number of late-model cars to have issues with healthy 12v batteries when used so little.
     
    Julio_E and HacksawMark like this.
  18. Mendel Leisk

    Mendel Leisk Witness Leader

    Joined:
    Oct 17, 2010
    57,108
    39,429
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Phhht, more like “they figured they could get away with it” lol. Anyway, sorry for butting in, off-topic.
     
  19. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    110,444
    50,202
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    i agree on making sure the battery is good and nothing wrong with the car. if those pass, it's likely the small amount of usage and a maintainer becomes necessary, short of disconnecting the battery.
     
  20. onthesalt

    onthesalt New Member

    Joined:
    Mar 25, 2024
    17
    19
    1
    Location:
    seattle, wa
    Vehicle:
    2024 Prius Prime
    Model:
    XSE Premium