Wireless Carplay problem, 2024 Prius LE, iPhone 14 pro max

You can try a hard reboot by disconnecting the 12v for a few minutes. This will restore everything to factory settings. If problem comes back you'll have to take it in for warranty work. This is a known problem with Gen5 Prius and I've read of more than one buyer who took the car back for a refund because the software for this system is so impossible/inept. Toyota sucks at user-friendly software!

 

If there's a dash function for a factory reset and the glitch comes back try that first. If that doesn't work and glitch is still there disconnecting the 12v to reboot all systems, not just dash software is the next step. And contrary to your opinion that it won't tell you anything, in truth it will eliminate all the easy fix options before you go back to the stealership and make it their problem. But again, their techs will be worthless on this problem unless there's an existing service bulletin for the problem, which is possible.

 

I don't know if this will hep your situation or not, but when my phone wouldn't connect wirelessly, I just held down the voice control button on the steering wheel, and followed the prompts, which connected it. It was easier than restarting the car at a stop light.

 

Two other ways of reconnecting:

1. Using the main screen: Settings->Devices and Bluetooth->[select your phone]->either press Connect at the bottom, or press the little slider that says Android Auto or CarPlay; whichever is not grayed out (I'm going from memory, so I might be off on the exact wording of the commands, but they should be close enough to figure out)

2. Press and hold the round volume button. This will reboot the infotainment system without having to shutoff and restart the car.

 

We have Android Auto. My husband's Samsung 10e connects without issue EVERY SINGLE TIME. My Samsung 20 is erratic. Sometimes it connects wirelessly immediately. Sometimes I have to plug it in (if I unplug it it continues to work fine unless I'm a one spot on our Interstate bypass, at which time the bluetooth quits working. (I haven't checked that on my husband's phone, but soon I will. It worked without issue for two weeks, there was a phone update for AA. Then it didn't work until I plugged it in. There is a bug somewhere, but I'm getting used to plugging it in on the occasion that it doesn't work wirelessly at first.

It sounds like you are having the same issues I am albeit with a different OS on the phone. I'm trying to decide whether to make an issue of it with the dealer (who knows nothing about the app by his own admission), or just let it ride and hope for a firmware update for the car.

 

I think this goes without saying but is your phone running the latest IOS update? Should be 17.2.1

 

I believe this software first debuted in the 2022 Tundra, so it's still fairly new. But Toyota really should have made more progress than they have so far. On the positive side, the software is going into a host of new vehicles over the next year*, so hopefully they'll be forced to sort their crap out soon.

(Personally, I wouldn't hate Toyota firing their entire software departments(infotainment, app, and website) and starting from scratch. They've really got a Jekyll & Hyde thing going on between the hardware and software sides of the company.)


*2022 Tundra
2023 bZ4x, Crown, Prius
2024 Corolla, Tacoma, RAV4, Highlander, Grand Highlander, Sequoia, Venza
2025 Camry, Sienna

 

I also get kicked out of Apple Carplay occasionally. Most of the time, plugging the phone in using the USB-C cable into the USB-C port that is data capable (the one on the left, directly above the #hiddencompartment that has the lightning bolt symbol) usually works for me. Another remedy that has worked for me was to push and hold in the volume button on the infotainment screen. This resets your infotainment system without having to restart your car. I have an SE with the 8" screen. I also have an iPhone 14Pro Max. Hope that helps.

As to why Carplay disengages, I have no idea. Peculiarly, it always happens at a specific point on PCH (Highway Coast 1) right at Reef Point Dr. in Newport Beach. Perhaps there's some strong electromagnetic interference there?

 

Can anybody tell me how to check if wireless android auto is available in my prius? thanks

 

All models of 2023/24 Prius includes Wireless Android Auto. It connects with Bluetooth.

Go to Settings- Bluetooth and connect your phone. Make sure Android Auto is connected as Wireless in the AA settings also, then it should connect.

 

What does "con cavo" mean in Italian? If it means "with cord", then the Italian Prius does not have wireless Android Auto.

https://www.toyota.it/content/dam/toyota/nmsc/italy/gamma/pdf/scheda-equipaggiamenti/Scheda%20Equipaggiamento%20NG%20Prius%20Plug-in.pdf

 

Con Cavo does mean 'with cord'.... that's a bit weird...

 

unbelievable...assuming the system is structurally the same, I think it's more expensive to disable such feature than leaving it on...
it smells like apple is paying something here....

 

Youre right - European models seems to only support Android Auto by cable. On the one hand they have quite a different navigation unit (with offline maps) but on the other hand it still doesnt make too much sense. Perhaps the EU navi is slightly older.