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Eco diary stopped updating this week

Discussion in 'Prime Care, Maintenance and Troubleshooting' started by sutherlandws, Sep 12, 2023.

  1. sutherlandws

    sutherlandws Junior Member

    Joined:
    Mar 5, 2012
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    Location:
    Spring, TX
    Vehicle:
    2007 Prius
    Model:
    N/A
    I have a 2020 Prime. I had not driven for a few days, but my wife and daughter had. As I drive, I have the eco diary displayed with miles per kWhr, so I can track my efficiency. I went out on Sunday and noticed that the eco diary was showing 0 and not updating as I was driving. Further testing shows ALL of my daily history has been set to 0. Other historical data, such as monthly summaries, are still populated. Not sure what to check to fix this. Suggestions?
     
    #1 sutherlandws, Sep 12, 2023
  2. sutherlandws

    sutherlandws Junior Member

    Joined:
    Mar 5, 2012
    11
    2
    0
    Location:
    Spring, TX
    Vehicle:
    2007 Prius
    Model:
    N/A
    Here is a photo of the current eco diary.
     

    Attached Files:

    #2 sutherlandws, Sep 12, 2023
  3. FuelMiser

    FuelMiser Senior Member

    Joined:
    Jun 29, 2008
    1,310
    893
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    Location:
    Monument, CO
    Vehicle:
    2016 Prius
    Model:
    Touring
    Health of the 12V battery? Scan for codes? Do Primes get over-the-air updates? Obvious software glitch.
     
    #3 FuelMiser, Sep 14, 2023
  4. sylvaing

    sylvaing Senior Member

    Joined:
    Jul 15, 2023
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    Location:
    Canada
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Base
    I whish it had OTA updates so they could fix that stupid bug where the kWh/km (mpg for you down there) display shows over 10 kWh since the average is around 15. Unless you're decelerating, that display is always full. I've read that in Europe, it's a 40 kWh scale. Don't know who had the stupid idea to use a 10 kWh scale here in Canada :mad:
     
    #4 sylvaing, Sep 14, 2023
  5. axle2152

    axle2152 Active Member

    Joined:
    May 14, 2013
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    Location:
    Atlanta, GA
    Vehicle:
    2018 Prius Prime
    Model:
    Prime Plus
    Check the date, only time that has happened is when the 12V battery was disconnected. Once I corrected the date, everything went back to normal. Hopefully you have since corrected it but if that wasn't the problem let us know what it was.
     
    #5 axle2152, Dec 12, 2023
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