Findings Confirm Consumer Complaints

Discussion in 'Prius, Hybrid, EV and Alt-Fuel News' started by john1701a, Dec 20, 2006.

  1. john1701a

    john1701a Prius Guru

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    Prius owners concerned about poor mileage in their hybrids have been belittled, ridiculed and misled as they searched for some reason why their little cars continually came up short in fuel mileage.

    Prius consumers have listened while dealers and technicians offered sometimes outlandish explanations of why their own fuel mileage calculations were wrong and why Toyota claims for the Prius were correct.

    Other Prius owners even accused the complainers of disloyalty to the hybrid movement.

    Toyota claimed the little hybrid would get 60 miles per gallon in city traffic, not just the 45 many consumers were experiencing...


    http://www.consumeraffairs.com/news04/2006...priius_epa.html


    I don't even know where to begin after reading such nonsense. But I certainly saw this coming. These revised EPA estimates are going to be exploited to the extreme. Antagonists are going to emerge out of every shadow to spread misleading so-called facts, just like what's in that article.

    All they did was just hammer on Prius, making the MPG seem horrible and owners disappointed by totally avoiding all perspective. There was no reference whatsoever to any other vehicle. Pointing out that all vehicles were misrepresented by those ideal-condition tests, not reflecting what people actually encounter in real-world driving. Geez!
     
  2. Stev0

    Stev0 Honorary Hong Kong Cavalier

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    Gwarsh! Duh Prius only gets 45 MPG! I guess dat means I should go back to mah Hummer!
     
  3. MPG > HP

    MPG > HP Junior Member

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    <div class='quotetop'>QUOTE(john1701a @ Dec 19 2006, 10:43 PM) [snapback]364463[/snapback]</div>
    Why the aggravation over things the writer (and possibly mislead readers) don't understand? It really doesn't matter what they say or think. When the EPA rerates the Prius, it will proportionally be rated as high as it actually is over other cars, so the difference in economy will be just as distinctive. The Prius demand is greater than it's supply, so there is no concern that Toyota will diminish support for the program. I read, today, that Toyota plans on bringing out Li-On powered Prii in 2009 that are being estimated at >100MPG (113). Why get bent out of shape when sitting in the catbirds' seat, just because the majority of the planet is misinformed? If the Prius backlog is huge now, think of how that (and general perceptions) will be multiplied by 2009 when the nay sayer's crow feathers will be flying (lol). By then, Toyota will doubtless maintain the technological lead over the other sadly lagging manufacturors, plus the Prius shortages will be exacerbated by what will surely be much higher fuel prices. The Prius program really speaks for itself. Nothing really for us owners to worry about, as our benefactor, Toyota, has the game well in hand. I'm already putting money aside for the 2009 and, when necessary, for upgrading my 2006 to the new Li-On batteries, when those upgrades become commonly available. Enjoy the ride Prius owners! Our good sense and judgement will continue to rewarded us, handsomely.
     
  4. Godiva

    Godiva AmeriKan Citizen

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    Let's see what my complaint would look like.

    "The Prius sticker promises me overall 55 mpg but I'm only getting 47 mpg on a regular basis. My old car promised me 28 mpg and I got at least 23 mpg on a regular basis.........uh.....wait a minute......"

    Yeah. A lot to complain about there.

    Wow, the EPA is going to revise their numbers for the Prius. Just the Prius? Or are they going to revise the way they calculate mileage for ALL cars. Didn't we already read about this?

    Articles like this don't matter. They're not that influential. Very few consumers are going to base their purchases on this alone. Call it fodder for the naysayers. But slowly over time the naysayers will be reduced to a small, hardcore group. Someone posted elsewhere that despite gas going down people are still concerned about mileage. Good. 45 mpg is better than 25 mpg. And most people are smart enough to see that. Most people are also smart enough to know that no car gets what the sticker says EPA gets. But no matter how "bad" the mileage of the Prius is, it's still usually double whatever car it replaced. I owned a Saturn SC2 coupe and only got between 20-25 mpg. Of course if I drove it like I now drive my Prius I might be consistently on the high side of that. But I'd still never get close to the Prius. And the Prius holds more cargo, is a four door that seats 5, etc, etc.

    Hybrids have become like Global Warming. There will always be those in denial. And slowly, everyone else will embrace the concept and adjust accordingly.

    (And one of them is going to be more than happy to buy my used 2005 when I replace it with a new 2009.)
     
  5. Tideland Prius

    Tideland Prius Moderator of the North
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    <div class='quotetop'>QUOTE(Godiva @ Dec 19 2006, 11:33 PM) [snapback]364483[/snapback]</div>
    No no no, you've got it wrong. It's

    "Toyota told me 55mpg and I got 47mpg. But my old car was rated at 28mpg and I got 31mpg"
     
  6. Nevillewc

    Nevillewc New Member

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    The writers attitude is shown in the way he refers to a Prius as "little cars" & "little hybrid".

    Being the season, I shoved a 3 metre (10 foot) Xmas tree in my Prius the other day. I would like to see him do the same with one of his 'big' cars.
     
  7. VaPrius

    VaPrius New Member

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    At the bottom of the article is a link to report a complaint against a company or product. This is mine:

    Mr. Benton recently wrote an article posted on ConsumerAffairs.com about the EPA changing the Prius' MPG estimates and owners' gas mileage complaints. Sadly. Mr. Benton is either a shill for the SUV manufacturers, or a severely incompetent author as he has simply regurgitated the same old rhetoric the Detroit manufacturers used years ago in his article. This nonsense has been disposed of for some time now. The perfect-world shortcomings of the EPA estimates is known, as well as the effect of the most important part of mileage: the driver. The point of his article is clearly to stigmatize the Prius. The facts are these: the EPA is lowering estimates on all vehicles, not just the Prius; Prius owners regularly achieve, and even beat, EPA estimates. Real consumer organizations have surveyed car owners and found that Prius owners have the highest owner satisfaction rate of any vehicle ever recorded. While it is true that this minor site and minor author will not have any real impact on Prius owners or Prius sales, some people will believe this nonsense and it is those people that will be hurt the most. They will go on thinking that there is no vehicle with superb mileage, there is no vehicle better for the environment, there is no vehicle that can make a difference.
    --A lead-footed Prius owner that gets, misses, and beats EPA estimates.
     
  8. Tempus

    Tempus Senior Member

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    <div class='quotetop'>QUOTE(VaPrius @ Dec 20 2006, 05:22 AM) [snapback]364498[/snapback]</div>
    Mr. Benton is a Shill for the Class Action Vulture Lawfirm that publishes the Consumeraffairs.com website. There's been much discussion on here about it in past threads. If you look at their other articles on other subjects they are all geared toward getting people to sign on for Class Action suits.

    He's also got a plagiarism problem :)

    But, you gotta love the spin:

    "The government fuel economy estimate also confirms ConsumerAffairs.Com's road test of the Prius in July. That test drive concluded that the Prius got 45.2 miles per gallon in VIGOROUS city driving."

    (Emphasis Mine)

    Don't bother to point out that the EPA Estimate isn't based on 'vigorous' driving.

    Anyway, nothing new for these low lifes.
     
  9. Per

    Per New Member

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    EPA estimates for all cars will be revised. City MPG for our Dodge pickup will probably go from current 14 to about 11, or about 20%. If the Prius goes from 60 to 45, it will be about the same percentage, but still the best mileage in town! Consumer Reports is a much better comparison than EPA, since they actually drive the cars, although I find theirs somewhat conservative. Personally, I think the new estimates will benefit the Prius and increase sales (benefit Toyota?). Most anybody can get 45 MPG in the city, and with some work, you can better it. As far as a Prius shortage, there is none. Each of our San Antonio Toyota dealers have at least a dozen Priuses last time I checked.
     
  10. VABeachPrius

    VABeachPrius Member

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    EPA rated at 60 MPG for the city? I have been consistently getting between 70-80 mpg during my "city" type driving with am temps from 28F to 42F.

    Is mine defective? :D
     
  11. nerfer

    nerfer A young senior member

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    <div class='quotetop'>QUOTE(Tempus @ Dec 20 2006, 08:22 AM) [snapback]364539[/snapback]</div>
    This is their "feedback" option description:

    "Report Your Experience
    If you've had a bad experience with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now. "

    I think I'll report my bad experience at their website :lol:
     
  12. Chuck.

    Chuck. Former Honda Enzyte Driver

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    Any Prius sites like this site from a guy that beat his Insight to death?

    To put it in perspective, imagine if it was a kid that claimed his Prius got 35mpg and ran up $20,000 in repairs - supposedly from defective workmanship.
     
  13. Godiva

    Godiva AmeriKan Citizen

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    <div class='quotetop'>QUOTE(Tideland Prius @ Dec 20 2006, 03:36 AM) [snapback]364486[/snapback]</div>
    Except there is no way I'd ever get 31 mpg out of that Saturn, unless I really pumped up the tires, really coasted to stops, gentle starts and did most of my driving on the freeway at 50-55 mph. Then maybe I'd get that 28. I'd probably have to remove the spare tire and maybe even the back seats to lighten the car too.

    But I see where you're going.

    What's the average mileage of an SUV driven by one person that never goes camping and is only used for commuting to work that could be replaced by a Prius?
     
  14. Tideland Prius

    Tideland Prius Moderator of the North
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    <div class='quotetop'>QUOTE(Godiva @ Dec 20 2006, 09:35 AM) [snapback]364665[/snapback]</div>
    It was supposed to be a joke haha.

    I remember driving this ML500 at the Mercedes "RMB Tour". It has a 5.0 litre V8. It's been around the track a few times already before I took possession and the fuel tank was showing ¼ left. I checked the Avg FE on the trip computer. It read ~30L/100km (I think it was 29.x or something like that). That's equivalent to 7.84mpg! heh.

    Hmm, even with our Camry, we can match Transport Canada's highway rating of 6.7L/100km (35mpg) dead on. In the city, we're getting between 10.2L/100km (23mpg) in the summer to almost 11L/100km (21mpg) in the winter.

    I told my dad to do a pulse & coast on the Camry one day on a nearly fresh tank. We managed to drop the mileage from 10.9L/100km that morning to 10.4L/100km at the end of the day
     
  15. TonyPSchaefer

    TonyPSchaefer Your Friendly Moderator
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    I love these other headlines that you can go to:

    • EPA Lowers Prius Mileage Estimate
    • Prius Ranks #1 in Owner Satisfaction
    • Toyota Aims for Even Better Prius Performance
    • Toyota Prius Named in Patent Infringement Suit
    • A Wild Ride in a Prius
    • First Chinese Prius Ready to Go
    • Prius Supplies Will Remain Tight Through 2006
    • Prius Runs Amok After Stalling, Hits Tow Truck
    • Toyota Boosts Prius Price, Cancels Fleet Sales
    • Toyota Continues to Sell Faulty Prius Hybrids
    • Greens Call Toyota a Wolf in Sheep's Clothing
    • Toyota Warns Prius Owners of Stalling
    • GM Sells Subaru Stake to Toyota, Which Increases Stake in Hybrid Battery Supplier
    • Prius Profiteering as Salesmen Squeeze Consumers
    • Prius Turns Profits in Used-Car Market
    • Feds Open Probe into Prius Stalling
    • Prius Problems Traced to Software Glitch
    • Toyota Probes Prius Stalling Problem

    "But Tony," you say, "there's an article about Toyota being #1 in customer satisfaction." Indeed. Here's the main-point sentence of that article:
    Owners of the Toyota Prius are very satisfied with their little cars and 92 percent say they'd buy the fuel-efficient hybrid sedan again.

    Again with the "little cars."
     
  16. fshagan

    fshagan Senior Member

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    <div class='quotetop'>QUOTE(Godiva @ Dec 20 2006, 09:35 AM) [snapback]364665[/snapback]</div>
    Real world comparison: My Ford Sporttrac (a SUT) got 17MPG on my 80 mile round trip commute, which includes about 20% city and 75% highway driving, and includes many hills on the freeway portion. My Prius gets 45.5 to 45.8 MPG on the same route.

    Conclusion: I get better mileage in my Prius.

    I will not be joining a class action suit. Even if I were eligible, I would not, as it would force me to associate with lawyers and other unsavory types.
     
  17. TonyPSchaefer

    TonyPSchaefer Your Friendly Moderator
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    okay, so I decided to "file a complaint". Here's what I wrote:
     
  18. PriusDiver

    PriusDiver New Member

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    Man, if I should be upset over my Prius missing the government projections for mileage (49 real hwy vs 51 epa) by 4%...I guess I should be irate about my previous vehicle (Jeep Wrangler), it only got 16mpg on average (and frequently 12-14mpg) when the sticker claimed 19...that is a 15-35% window of error! Now, if you factor in that the odometer/spedometer exaggerated by 5-7% that even makes it worse, suddenly I am seeing 15mpg on a good day and 11 on hot sunny days.

    I sure am upset, this stupid Prius still only gets better gas mileage than any other car out there.
     
  19. Frank Hudon

    Frank Hudon Senior Member

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    :lol: :lol: :lol: fell out of my chair with Tony's complaint! :lol: :lol: :lol:
     
  20. nerfer

    nerfer A young senior member

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    <div class='quotetop'>QUOTE(Godiva @ Dec 20 2006, 11:35 AM) [snapback]364665[/snapback]</div>
    There is some truth to that. Every vehicle I've had before I was able to beat the EPA, just by smart driving (easy on the acceleration, staying in or close to the speed limit, coasting before stops). With the Prius, I am not getting the EPA, except a few times in the summer (primarily due to a short commute, but I've always made decisions to get short commutes, so it didn't affect the other cars as much). I'm not doing bad, my lifetime is about 49 mpg, but relative to the EPA, it's the worst of any car I've had.

    Okay, it's still 30% better than any other car I've owned (my previous best car, a 1987 Sentra, averaged about 37), so it just comes down to what kind of point I want to prove with my numbers.