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Unable to activate Services Connect features

Discussion in 'Gen 5 Prius Care, Maintenance and Troubleshooting' started by Ken789, Oct 28, 2023.

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  1. Ken789

    Ken789 New Member

    Joined:
    Sep 10, 2023
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    Location:
    New England
    Vehicle:
    2023 Prius Prime
    Model:
    XSE
    Surely I am not the only person to encounter this. Cannot get the app to fully link with the vehicle and active the Drive Connect services. It links to the app but then returns an error message with a Contact Support button and neither Services Connect support or the IT team they escalated it to nor Brand Engagement can figure out why. They attempted to completely remove and reset my profile on their end but that has not solved the problem either. Aside from that error message, the app states I have no subscriptions available but they consistently report they see all the included subscription trials active on their end and cannot figure out why I cannot see them and cannot access them.

    Anyone????
     
    #1 Ken789, Oct 28, 2023
  2. Kevin H Tran

    Kevin H Tran New Member

    Joined:
    Oct 17, 2023
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    Location:
    Santa Clarita
    Vehicle:
    2023 Prius
    Model:
    XLE AWD-e
    I have the same problem when I picked up my XLE this weekend. Looking for help too.
     
    #2 Kevin H Tran, Nov 6, 2023
  3. Argyros

    Argyros Active Member

    Joined:
    Aug 28, 2023
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    Location:
    San Diego, CA
    Vehicle:
    2023 Prius
    Model:
    LE
    That happened to me at the dealer; a specialist had to come out and help the salesperson hook it up. They tried several times, and still got the same error message; the only way they finally got it set up was that he went through 'the back end' of something where I couldn't follow to get it done. I would suggest you go back to the dealer to get it resolved. I hope your dealer has an expert there as well for the Connected Services.
     
    #3 Argyros, Nov 7, 2023
    Danno5060 likes this.
  4. Kevin H Tran

    Kevin H Tran New Member

    Joined:
    Oct 17, 2023
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    Location:
    Santa Clarita
    Vehicle:
    2023 Prius
    Model:
    XLE AWD-e
    I was able to get my connected services to finally link up. There is a video on youtube that can help you set it up.

    Since I am still new, I cannot send links until I get to 4 responses.

    The process is straightforward and hopefully works for you.
     
    #4 Kevin H Tran, Nov 8, 2023
    Last edited by a moderator: Nov 8, 2023
  5. jeremnyc

    jeremnyc Junior Member

    Joined:
    Nov 30, 2013
    95
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    Vehicle:
    2023 Prius
    Model:
    N/A
    Try turning the car off and on again. It may allow the code to send...
     
    #5 jeremnyc, Nov 16, 2023
  6. Mendel Leisk

    Mendel Leisk EGR Fanatic

    Joined:
    Oct 17, 2010
    56,675
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    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Type out the title?
     
    #6 Mendel Leisk, Nov 16, 2023
  7. Kevin H Tran

    Kevin H Tran New Member

    Joined:
    Oct 17, 2023
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    Location:
    Santa Clarita
    Vehicle:
    2023 Prius
    Model:
    XLE AWD-e
    Initial set up of the new Toyota multimedia system. QR code and easy start up- Steve Clifford
     
    #6 Kevin H Tran, Nov 16, 2023
    vvillovv likes this.
  8. George Jetson

    George Jetson New Member

    Joined:
    Jan 13, 2024
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    Location:
    Moneta, VA USA
    Vehicle:
    2024 Prius
    Model:
    XLE
    I’m new here and I’ve been having the same issue. I’ll give this a try.
     
    #7 George Jetson, Jan 13, 2024
  9. Kevin H Tran

    Kevin H Tran New Member

    Joined:
    Oct 17, 2023
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    Location:
    Santa Clarita
    Vehicle:
    2023 Prius
    Model:
    XLE AWD-e
     
    #8 Kevin H Tran, Apr 2, 2024
  10. scottmksmk

    scottmksmk Junior Member

    Joined:
    Mar 5, 2021
    10
    6
    0
    Location:
    Western, NY
    Vehicle:
    2024 Prius Prime
    Model:
    SE
    Can't connect here. Picked up a Prime SE this weekend. Get an error that I have no subscriptions. Tried all the tricks (uninstall, reinstall, delete app, reload app, scan QR, enter manually, remove vehicle, reenter vehicle) and nothing. Put a ticket in with Toyota. I did have it linked to my account before picking it up so I don't know if that screwed anything up.
     
    #9 scottmksmk, Apr 2, 2024
  11. Jabog6

    Jabog6 Junior Member

    Joined:
    Jan 22, 2013
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    Location:
    CT
    Vehicle:
    2024 Prius Prime
    Model:
    SE
    I had a similar problem, and I also had created an account before. It took Toyota a few weeks after I called for them to figure it out.
     
    #10 Jabog6, Apr 3, 2024
  12. scottmksmk

    scottmksmk Junior Member

    Joined:
    Mar 5, 2021
    10
    6
    0
    Location:
    Western, NY
    Vehicle:
    2024 Prius Prime
    Model:
    SE
    I was able to connect once Toyota looked at the ticket I submitted and added the services. Everything works fine now.
     
    #11 scottmksmk, Apr 7, 2024
  13. Kevin H Tran

    Kevin H Tran New Member

    Joined:
    Oct 17, 2023
    15
    2
    0
    Location:
    Santa Clarita
    Vehicle:
    2023 Prius
    Model:
    XLE AWD-e
    Funny thing, after I got my second key, I got a letter from Toyota to schedule an appointment for my second key.
     
    #12 Kevin H Tran, Apr 9, 2024
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