Crack on infotainment system bezel. Anyone else?

Discussion in 'Prime Audio, Electronics, and Infotainment' started by Mac Guru, Jun 18, 2023.

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  1. Mac Guru

    Mac Guru Junior Member

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    Six months after buying a 2022 prime xle, we noticed a hard to see Crack on the infotainment system’s bezel. Lower left corner. As a 30 year tech of.. everything.. I know this is a factory defect we didn’t notice. Dealer says “outside cause” and corporate follows what they say. No mark on screen or plastic means it just was weak designed and broke on a speed bump etc.

    Anyone else see this and one has to buy the $8000 infotainment system not just the bezel? I bet the junkyard has the bezel and it is removable. Any info appreciated. Thanks.
     

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    #1 Mac Guru, Jun 18, 2023
  2. Pdog808

    Pdog808 Active Member

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    My current experience indicates that the display and computer behind the unit costs $9k. From what I can see it all comes as one unit so you would need to take it apart yourself if you get a decent bezel from the junkyard.

    A mechanic I am working with found some used units for about $850-$1k each. I'll find out if he can get my MFD running again this week when I take the Prime in.
     
    #2 Pdog808, Jun 18, 2023
  3. Mendel Leisk

    Mendel Leisk Senior Member

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    Does is effect function? Maybe just use some 2-part epoxy on it?
    Is that what they’re asking now; last time I looked MSRP was $6k USD and change, and dealership was selling for as much as $1k less.

    $6k CDN and change is what we paid for a brand new civic in ‘81; how we progress. :confused:
     
    #3 Mendel Leisk, Jun 19, 2023
  4. Pdog808

    Pdog808 Active Member

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    $9k was what Toyota quoted me directly from their terminal at the dealership. Plus about $1k or so for labor (including the initial diagnosis).
     
    #4 Pdog808, Jun 19, 2023
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  5. Mendel Leisk

    Mendel Leisk Senior Member

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    #5 Mendel Leisk, Jun 19, 2023
  6. captqc

    captqc Member

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    If it were mine I’d try to fix it with JB Weld before I’d pay that kind of money to replace it. Toyota doesn’t seem to give a crap about their customers like they use to.
     
    #6 captqc, Jun 21, 2023
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