2017 Plus not charging

Delete all charging events on charge schedule and retry.

 

You tried other outlets, right?

What happens when you use the charge mode (long-press the EV button) when you drive? Does the battery charge?

Could it be that your 12-V battery is too weak and needs replacing? Check its voltage with the car off. It should be 12.2 V or higher.



I find it hard to believe that your charger broke down.

 

What is the error message you are getting on the multiinformation display?

 

When you say ‘swapped out L2 to original evse’ exactly what did you do?

 

This is using the OEM charging cable at 120 V, right? Unless there is a problem with your electric wiring, it could be a problem with the car then.

 

Perhaps the aftermarket EVSE damaged your charger. You will find out. Keep us updated.

 

i would make sure those outlets work

 

They are probably working, but just in case, I would try charging the car at a public ChargePoint station first because a repair job will cost around $5,000. I am not sure if the warranty covers it.

It is also a very good idea not to use a cheap Chinese EVSE bought on Amazon etc. If you want a Level 2 EVSE installed, buy a ChargePoint EVSE.

 

Definitely go to a public ChargePoint station first. You don't want the dealer to charge you $1,000 to tell you that the problem is with the circuit in your garage, such as a circuit breaker in a zombie state, which is not covered under the CARB warranty.

 

Hi Mike,

I've only had my Prime for a short while BUT, having witnessed first hand the combination "nasty repair tactics/ outright incompetence" at my local Toyota dealership, if I were in your shoes I would simply let them investigate and give you a solid, written estimate for the repair.

YES, do not disconnect the 12V batt at this point.

Whatever they say, do NOT commit to anything at that point ("aaah need to tawk to the wife" works great.) Do NOT mention "corporate" etc.

THEN, see if you can find some type of Techstream-equivalent tool to verify whatever error code(s) for yourself (lots of help on this quite possible on this amazing forum.).

Why am I saying this? Because years ago I had a similar event on one of our Gen3 cars. I found out what the real problem was (the dealership had lied through their teeth), fixed the problem myself and saved us over $3,000.

 

When you tested the 2nd EVSE charger; did you go back into the same house outlet? Have you used a "monkey face"; outlet checker to see if your household outlet is OK? Need to isolate the issue, car vs house circuit.
Have you tried a public charge station, as Gokhan suggested?
If it's the car, there's a couple of threads here - where the charge pins got pushed back or a loose chassis ground on the car; below and behind the car's charge plug.

Hope this helps...

 

Sounds to me as if you've diagnosed it right, unfortunately.

My sole suggestion is to get a flashlight, open the charging port, and carefully inspect all the pins.

Those are potentially subject to wear-and-tear, or, more likely, to having a little bit of schmutz get jammed in there during one of the charges. Might even go so far as to take a wooden skewer and gently prod them to look for motion.

Also, I'd do the same for the ends of both charging cables, make sure that one of the pins didn't break off and is stuck in the charging cable.

Anyway, a physical part like that, subject to a few thousand cycles, it's entirely possible that can break. Maybe corrode. Particularly if you've got a humid environment. And some of the chemicals typically kept in and around a garage may accelerate the process, e.g., pool chlorine, or even household bleach.

FWIW, I had a Hymotion add-on pack that used a standard marine (boat) charging outlet, and that managed to lose a pin roughly every 500 cycles. I got really tired of replacing that outlet.