Goodmorning, hopefully someone reads this.. I use the ChargePoint station at my work, because its free, and because well, I'm at work & don't need my car for 8 hours or so.. Anyways, Wednesday and Thursday last week I was able to charge my car just fine. Friday was having issues with the card reader on the machine, so I didn't bother with it. Today I came in, got the card reader to work, plugged my car in, and it would say "charging" for about 10 seconds while the green light on the car blinked, and then after that 10 seconds it would then say "not charging." Charging my car isn't a necessity, however this issue is just annoying. Do I need to take it to the dealership? Is there an issue with the computer? Can anyone help me? *I had even called customer service for ChargePoint and while they had attempted to help me, asking questions like "are the doors and windows all closed" etc, nothing worked.. Please help. Thanks in advance, Madison.
AND does it charge properly at a different location......like at home ?? It is possible that the charge station has failed.
I don’t even know what this is. I tried plugging it in this morning, and it seemed to be working fine.. but I’ll probably go back out and check it on my lunch...
Find a working 110 AC outlet and plug-in your OEM Toyota charger. This will isolate your issue; car vs charging station. I'd bet the problem is in that public charging station. A loose ground wire on either end will cause this behavior along with dirty contacts on either end.
The reason why I think it’s my car and not the station is because other cars can come and charge just fine.
When you're in the driver's seat of the car, by your left knee, there is a button that looks like a clock. Press it, and a charging schedule menu will open on the dash display. You can set the car to "charge now", i.e., when you plug it in, or by "departure time", meaning you can plug it in and it will start and finish charging based on the information you input. There are options to set this by weekday and weekend. If you plug in the car and it is set to charge on a programmed schedule, it will not start charging. The 10s of "charging" you see could really just be the charger establishing contact with your car, and then from there, it stops because it's not programmed to continue. Give this a look and see if its something that could be preventing your charge from starting. If not, I would definitely look to troubleshoot as others have described, by plugging in your own charger to a wall outlet (or visiting another charging station) and seeing if the car takes a charge.
You know that how, exactly ? Are they also Prius models ?? And what will you think if it should turn out that your car can charge just fine by using a different station or outlet ???
Welcome, @Madison Stippy. Often it's helpful to know what model of the Prime is the one in question. Yours just says, "N/A' rather than "Plus," "Premium," or "Advanced." In this case, though, it doesn't matter. Either way, in addition to what @CMPTosh said about the charge now button, there's also a request that pops up on the shutdown screen when you turn off the car asking if you want to charge now. But it doesn't stay there for long so you'll want to pay attention. If you miss it, you can use the button. Starting on page 147, your owner's manual starts describing the charging schedule and how to set it up and override it. BTW, don't feel bad about struggling with Charge Point chargers. They have free ones at our airport (free is the only kind I use) and the ones at indoor parking always seem OK but the ones in the cell phone lot are a hassle.
It would be really nice if you would share the solution with us.......so that others might benefit from your experience.
I've experienced this problem also with a home (aftermarket) charging cable - It would be really nice if you would share the solution with us.......so that others might benefit from your experience.
I think that the Prime is a lot more sensitive to certain chargers than other BEVs and PHEVs. The reason I say this is I sometimes charge my car at a university where the chargers were part of a school project. When the project first started, my Prime would not charge (on any of the 20+ chargers) but I ran into the person running the chargers and he commented that Toyota's are sensitive to the charging setup. He had his team make a software change and I was able to charge successfully the next day. Fast forward about 2 years later. The project is done and the chargers are no longer being maintained. My Prime will only charge on about 1/3 or less of the charging units while Tesla's and other model PHEVs and BEVs seem to have a larger selection of functioning chargers. When the charger doesn't want to work, I see exactly what the OP saw - the charge light on the Prime turns green for about 5 seconds then it blinks a few times then shuts off. I've never had an issue with a Chargepoint charger, though. Or with my Toyota provided wall charger. Also, keep in mind there are situations where you plug in the car, the charge light stays green, but the car does not indicate it is charging (via the blinking blue dash charging lights). In this situation, just close the doors and windows and listen for a "hissing" sound coming from the back where the charge is plugged in. If you hear that, just wait 5 minutes (or less hopefully) and the blue charging light on the dash will start blinking. I have no idea why there is a delay to start charging. My best guess is that the battery is too warm?
