Bluetooth / nav issue

I have a 2013 plug-in. Just in the past week my Bluetooth stopped working. When I try to connect it again, most of the time I’m only given option for general and radio buttons. I can push the app button and 90% of the time it doesn’t do anything. Every now and then I will get “system not installed “.

Several times I’ve gotten the Bluetooth button displayed on the monitor, but when I push the button, it just beeps. same thing if the phone button pops up on the monitor. If I touch the phone button, nothing responds.

I’ve checked fuses related to the radio and navigation system. All are good. I checked my usb cord, and it does not show it charging my phone.

any ideas or suggestions on what’s going on?

 

Well my radio is P---ing me off. I got in yesterday and everything worked... until i turned it off. then it was like i described. After turning it off and back on at the store, it was working.
Ten minutes later, after i had shut her off. The screen does not come on, nothing works except for the radio. The display will flicker on for a second, if I hold a button in. Any thoughts????

 

My radio adventure continues. I got tired of the issues, as it got to a point the radio would not even play. And the backup camera stopped working. Bought a new Alpine CarPlay system. Radio works, backup camera doesn’t. Bought another camera off eBay, still doesn’t work. Any ideas?