DICE/Sirius Problem

I had two things done today on my stereo ('06 Prius):

1) I had the DICE installed.

2) I had the ugly, large Sirius antenna that the dealer installed with a smaller, external antenna.

Problem: The sirius signal is seriously worse. I was under the impression that the external antenna, even though it's smaller, would be better. It's pretty much unuseable, cutting in and out and taking forever to settle on a signal.

Question: What are the chances that the problem is not related to the antenna, but to the install of the DICE? Was I mistaken to replace the antenna? Aside from signal strength, I really wanted to get rid of that ugly, large antenna in my windshield. They'll put the old antenna back and refund me my money for the new antenna and install, but I want to make sure that's the right thing to do, first.

 

So I went back, and we changed the antenna location to the front. That seemed to help, but ended up not helping at all.

I went back again, and this time we reset the receiver by disconnecting the power. All of my presets were gone, so I know that it was reset. That helped immediately, it was 100% better, UNTIL: I activated the DICE. Once I activated the DICE, the Sirius was never the same, and was back to it's wonky, intermittent, completely frustrating uselessness.

So, I guess my new and revised question is: has anyone had problems with the DICE and Sirius? Is it possible that the DICE is messing up my Sirius? Is it a simple solution that I can do, or could I have a defective unit?

Any help at all is greatly appreciated.

 

<div class='quotetop'>QUOTE(Alnilam @ Oct 28 2006, 04:48 PM) [snapback]340106[/snapback]</div>

Hey, let's get my problem fixed first, eh? :lol:

UPDATE: I sent a trouble ticket to DICE, to see if they can figure anything out about this issue.

 

<div class='quotetop'>QUOTE(pre-cbs @ Oct 28 2006, 05:13 PM) [snapback]340112[/snapback]</div>

Sorry you're having the same problem, but it sure is good to know that I'm not alone!

Have you contacted DICE about this?

 

<div class='quotetop'>QUOTE(Alnilam @ Oct 29 2006, 05:56 PM) [snapback]340428[/snapback]</div>

I know, I was just kidding. I'd love to know if it happens with XM, too. That would be very useful information.

And yet, I am convinced that it is a problem with the DICE. It's all that it could be. I've eliminated all other causes.

 

<div class='quotetop'>QUOTE(Alnilam @ Oct 29 2006, 07:24 PM) [snapback]340465[/snapback]</div>

Sure, it sounds fine, but the problem is as pre-cbs states:

Have you tried going back and forth between the two? Because my Sirius will work fine until I go to DICE and then back again. That's when the trouble starts.

 

Anyone else with this problem?

Anyone with this configuration who does NOT have this problem?

 

UPDATE:

After waiting 2 days for a reply to my support ticket on the DICE site, I got impatient and emailed, asking how long I should have to wait for a response. I got an IMMEDIATE email response saying that much of their team was out at some trade show, so they were backlogged, and that I could email back with the details, or better yet, just call them.

So I called, and within 10 minutes had an RMA for the old unit and a shipping notice of the new one. They're thinking it's a defective unit. I doubt that it is, but I'm wiling to give them the benefit of the doubt.

 

<div class='quotetop'>QUOTE(pre-cbs @ Nov 1 2006, 01:50 PM) [snapback]342137[/snapback]</div>

NOW you tell me?

I'll call them back.

 

<div class='quotetop'>QUOTE(pre-cbs @ Nov 1 2006, 12:50 PM) [snapback]342137[/snapback]</div>

Any update on this?

 

So DICE finally admitted that it's their problem. They expect to have it resolved in about 2 weeks. We'll see!

 

<div class='quotetop'>QUOTE(pre-cbs @ Nov 14 2006, 12:18 AM) [snapback]348620[/snapback]</div>

I posted a trouble ticket and finally got a response