2010 Prius recalls????

Discussion in 'Gen 3 Prius Main Forum' started by southjerseycraig, Mar 3, 2022.

Page 1 of 2
  1. southjerseycraig

    southjerseycraig Active Member

    Joined:
    Jan 23, 2009
    438
    107
    0
    Location:
    Cherry Hill, NJ
    Vehicle:
    2010 Prius
    Model:
    II
    I called my dealer today for a 110,000 mile service. (As you can see, I don't put the kind of miles on the car that many of you do.) I was told there are a number of recalls on the vehicle. I have received no notice of any recalls. I went to the toyota.com website and it does not show any recalls for my vehicle. I called Toyota corporate and was told there are no recalls on my vehicle. I called a car repair shop I sometimes use, and they said there are no recalls on my vehicle.

    I called the dealer back and again was told that there are recalls -- one, for instance, for a programming issue. I was further told that when I bring the vehicle in, the service advisor will talk to me about the recalls. I said -- and I was very polite -- that it bothers me that I am receiving different information from the dealer than from other sources of information. So I cancelled the appointment.

    Are there in fact recalls on this vehicle? I skimmed the list of topics on this page and see nothing indicating there are recalls.

    What do you think is going on? I've dealt with this dealership and its corporate predecessor for a long time.
     
    #1 southjerseycraig, Mar 3, 2022
  2. slowmachine

    slowmachine Member

    Joined:
    Apr 1, 2010
    69
    70
    0
    Location:
    Alton, NH
    Vehicle:
    Other Non-Hybrid
    Model:
    N/A
    #2 slowmachine, Mar 3, 2022
  3. southjerseycraig

    southjerseycraig Active Member

    Joined:
    Jan 23, 2009
    438
    107
    0
    Location:
    Cherry Hill, NJ
    Vehicle:
    2010 Prius
    Model:
    II
    The site is not working. When I called the telephone number on the site, I was told that NHTSA does not have any information on whether there is a recall. I asked how I could know for sure, and I was referred to the manufacturer. As I said in my original post, toyota.com says there are no recalls on my vehicle.
     
    #3 southjerseycraig, Mar 3, 2022
  4. royrose

    royrose Senior Member

    Joined:
    Mar 21, 2009
    1,389
    951
    4
    Location:
    Foot of Pikes Peak
    Vehicle:
    Other Hybrid
    Model:
    Limited
    Did you enter your VIN, or was there a general statement about current recalls? There were plenty of recalls on the 2010 Prius over the years. Putting in your VIN would tell whether your vehicle had them. Are you the original owner or did you buy used?
     
    #4 royrose, Mar 3, 2022
  5. southjerseycraig

    southjerseycraig Active Member

    Joined:
    Jan 23, 2009
    438
    107
    0
    Location:
    Cherry Hill, NJ
    Vehicle:
    2010 Prius
    Model:
    II
    I am the original owner. I entered my vin on the toyota recall site. It said "There are no open Safety Recalls or Service Campaigns for this vehicle."
     
    #5 southjerseycraig, Mar 3, 2022
  6. southjerseycraig

    southjerseycraig Active Member

    Joined:
    Jan 23, 2009
    438
    107
    0
    Location:
    Cherry Hill, NJ
    Vehicle:
    2010 Prius
    Model:
    II
    P.S. Toyota Corporate said all previous recall maintenance has been done on my vehicle. So I think my local dealership is either incompetent or trying to scam me.
     
    #6 southjerseycraig, Mar 3, 2022
  7. RRxing

    RRxing Senior Member

    Joined:
    Jul 7, 2009
    2,526
    1,801
    0
    Location:
    NEPA
    Vehicle:
    Other Hybrid
    Model:
    Limited
    What the dealership is calling "recalls" may be Technical Service Bulletins (TSBs). They are for specific years/models/VINs and may have expiration dates. There are a lot of them for the 2010 (I owned a 2010 IV).
     

    Attached Files:

    #7 RRxing, Mar 3, 2022
  8. southjerseycraig

    southjerseycraig Active Member

    Joined:
    Jan 23, 2009
    438
    107
    0
    Location:
    Cherry Hill, NJ
    Vehicle:
    2010 Prius
    Model:
    II
    Thank you! As I understand it, TSBs are for specific issues that a vehicle might or might not present. In my humble opinion, there is something wrong with a dealership that can't tell a TSB from a recall.
     
    #8 southjerseycraig, Mar 3, 2022
  9. Mendel Leisk

    Mendel Leisk Senior Member

    Joined:
    Oct 17, 2010
    57,967
    39,994
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Do you remember getting recalls; Toyota USA has your mailing address? In Canada here, we've got a few recall letters. Best of my recollection:

    Aug 2013: Brake Booster Pump (some mod's were done)
    Mar 2014: Hybrid Inverter Assembly (reprogramming)
    Nov 2016: Airbags (some mod)
    May 2017: Exhaust Gas Recirculation (remedies offered if vehicle has symptoms or codes)
    Aug 2018: Extension of Warranty for Brake Booster
    Jan 2019: Hybrid Inverter Assembly (2nd reprogramming)
     
    #9 Mendel Leisk, Mar 3, 2022
  10. southjerseycraig

    southjerseycraig Active Member

    Joined:
    Jan 23, 2009
    438
    107
    0
    Location:
    Cherry Hill, NJ
    Vehicle:
    2010 Prius
    Model:
    II
    Toyota USA has my accurate address. I have gotten recalls in the past. The car has been at the dealership since January 2019, the date of the last recall you cite, so there have been opportunities for them to do recall work. Toyota Corporate says there is no unresolved recall on my VIN, so surely any needed work has been done. My theory is that the dealership is too incompetent to have accurate records of my having their recalls done.
     
    #10 southjerseycraig, Mar 3, 2022
    Mendel Leisk likes this.
  11. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    111,177
    50,607
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    when you called the dealer originally, did you give them, or did they ask for the vin? that would be highly unusual
    or did they look you up in the computer and get it? without it, they cannot determine if there are open recalls.
    if they did have it and bothered to check, they should have found none. but i think it's just incompetence, they make no money from you on recalls.
    if you asked them for service pricing before booking an appointment, that may have been a trigger to scam you on recalls just to get you in.
     
    #11 bisco, Mar 3, 2022
  12. ChapmanF

    ChapmanF Senior Member

    Joined:
    Mar 30, 2008
    25,675
    16,774
    0
    Location:
    Indiana, USA
    Vehicle:
    2010 Prius
    Model:
    IV
    The list Mendel gives in #9 includes some recalls and some other campaigns, like warranty extensions. All of them are interesting, but there are some differences between the categories, such as that recalls don't expire and don't require anything to happen to the car to qualify.

    On the NHTSA site for 2010 Prius, even without plugging in your VIN, you can see what recalls and other campaigns have existed for the car. Just scroll down to the Recalls & Safety Issues heading.

    2010 TOYOTA PRIUS 4 DR FWD | NHTSA

    Select the "Recalls" tab there to see recalls, and the "Manufacturer Communications" tab to see other kinds of campaigns.

    As you read up on each recall, you can generally find something you can look at to confirm the work has been done. In some cases, a last step in the work is to attach an Authorized Modification sticker to the car, and you can check your car for which stickers are there. Sometimes the work will involve updating some firmware in the car to a newer calibration ID, and you can pull up the current calibration IDs in Techstream to see if those updates have been done or not. So there are ways to directly find out what has or hasn't been done, in case of doubts about the dealer's information.

    If you have tight browser security settings, you might not see the recalls or communications on the NHTSA site unless you first allow JavaScript from www.nhtsa.gov and code.jquery.com and XMLHttpRequests to api.nhtsa.gov.
     
    #12 ChapmanF, Mar 3, 2022
  13. southjerseycraig

    southjerseycraig Active Member

    Joined:
    Jan 23, 2009
    438
    107
    0
    Location:
    Cherry Hill, NJ
    Vehicle:
    2010 Prius
    Model:
    II
    They clearly had the VIN. My theory is that their computer is too incompetent to tell when a vehicle has complied with a recall. Shame on them if that's true.
     
    #13 southjerseycraig, Mar 3, 2022
    bisco likes this.
  14. southjerseycraig

    southjerseycraig Active Member

    Joined:
    Jan 23, 2009
    438
    107
    0
    Location:
    Cherry Hill, NJ
    Vehicle:
    2010 Prius
    Model:
    II
    There isn't a post-2018 recall there, and I've been to the dealership several times since then. If they didn't do the work required under the recall, then they are (I keep using this word) completely incompetent. I think they did the work and that their computer system is screwed up, or that the personnel aren't bright enough to see when recall maintenance has been completed.

    I am probably foolish anyway to be going to Toyota for service on such an old vehicle. There is a good repair facility near me; it is a little inconvenient to go there because I have to drop the car off for the day (rather than read in the waiting room until the service is completed, which I can with the dealer), but it seems well worthwhile..
     
    #14 southjerseycraig, Mar 3, 2022
  15. PriusCamper

    PriusCamper Senior Member

    Joined:
    Mar 3, 2012
    11,689
    4,734
    0
    Location:
    Pacific Northwest, USA
    Vehicle:
    2007 Prius
    Model:
    Two
    Conflicting information is way less of a concern than getting as much free work on your car as possible... I'm sure with a little more research you'll find all the recalls your Prius may or may not qualify for. It's your job to get them to do that work for free even if some say you don't qualify.
     
    #15 PriusCamper, Mar 3, 2022
  16. southjerseycraig

    southjerseycraig Active Member

    Joined:
    Jan 23, 2009
    438
    107
    0
    Location:
    Cherry Hill, NJ
    Vehicle:
    2010 Prius
    Model:
    II
    I don't understand. Why would I want to bring my car in for work that isn't needed?
     
    #16 southjerseycraig, Mar 3, 2022
  17. PriusCamper

    PriusCamper Senior Member

    Joined:
    Mar 3, 2012
    11,689
    4,734
    0
    Location:
    Pacific Northwest, USA
    Vehicle:
    2007 Prius
    Model:
    Two
    The real question is, why do you assume the work is not needed when you still haven't even studied the recall work that might be available? Makes no sense!
     
    #17 PriusCamper, Mar 3, 2022
  18. southjerseycraig

    southjerseycraig Active Member

    Joined:
    Jan 23, 2009
    438
    107
    0
    Location:
    Cherry Hill, NJ
    Vehicle:
    2010 Prius
    Model:
    II
    Clearly we're not communicating, so I think it's probably best that I not respond.
     
    #18 southjerseycraig, Mar 3, 2022
  19. PriusCamper

    PriusCamper Senior Member

    Joined:
    Mar 3, 2012
    11,689
    4,734
    0
    Location:
    Pacific Northwest, USA
    Vehicle:
    2007 Prius
    Model:
    Two
    Yeah, that seems like your approach from the start. You have all these bright intelligent helpful people giving you all kinds of information to help you make an informed decision based on facts and instead you're sticking with an emotional decision about not wanting to learn more because: "...bothers me that I am receiving different information from the dealer than from other sources of information. So I cancelled the appointment."

    It's like you didn't even read all the above posts, let alone offer even a sliver of gratitude for all the help. Not a nice way to treat us!
     
    #19 PriusCamper, Mar 3, 2022
  20. southjerseycraig

    southjerseycraig Active Member

    Joined:
    Jan 23, 2009
    438
    107
    0
    Location:
    Cherry Hill, NJ
    Vehicle:
    2010 Prius
    Model:
    II
    I don't know what you think I should be learning that I'm not learning. The only evidence that there is a pending recall is the statement of the dealer. Against that statement, there is Toyota corporate, Toyota.com, and NHTSA. What else do you want me to learn? Over and out.
     
    #20 southjerseycraig, Mar 3, 2022
(You must log in or sign up to post here.)
Page 1 of 2