Audio Radio Unit Stopped Working

Do you know if yours is the JBL system with the separate amp?

Do you have the touch-screen head unit, or the LCD text display one?

 

A radio doesn't really work if you don't have any audio. A dealer, or an audio repair shop is likely to have a minimum labor charge which exceeds the value of your unit. If the problem is the board containing the audio chip the unit isn't repairable.

Pull the radio. Look for loose wires. You replaced some speakers. Plug N Play or did you need to splice wires. Check your connections. Bad ground. I don't know if your radio has a fuse but check. If you can't fix it yourself you should buy a replacement unit.
You can buy a Prius specific China HU. Plug N Play.

 

My radio unit, which had Navigation on it, died a slow death. I put a CD borrowed from the library. The anti-theft tape on the CD was too thick for the eject mechanism to force it out, so the CD got stuck permanently.
Not only that, the radio kept trying to eject it continuously for several months until the unit just burned out.
The stealership service department wanted over $2k to replace it. So I bought a double din after market. Was about $800 with installation.

 

Reviving this thread because I don't want to make another one, the issues are similar.
2013 non-JBL, upgraded speakers & added a powered subwoofer. In the future I want to add amplifiers for the speakers, but for now, the radio doesn't work unless it's left alone for awhile.

Awhile meaning a month, the radio will just work for about a week and then just stop. I didn't drive it over my days off and when driving to work, it did have sound come out for about 10 minutes, then started to "stutter", sound coming on and stopped working again. I do hear the static as the OP states when its not working, and sometimes it will come back to life. The screen and buttons are responsive, but even the button sounds don't work, i tried CD, radio & bluetooth, all the same. On some days it will just work, but the moment I turn off the car, & turn it back on it's a 20% chance it'll still work.

I pulled a fuse, & replaced it, still the same, radio had reset itself like when I disconnected the battery before. Also I checked the voltage on the trunk battery and it's strong as ever, no battery acid on the terminals or anything.

I guess I would have to pull the radio & inspect the boards inside it, but are there anything else I should look out for? I've had the speaker upgrade for about a year without any issues, other than maybe having it too loud and the sounds are distorted. I'm assuming its a drained capacitor or something in the radio that doesn't make it work while daily driving.

 

Turned out it was the head unit, replaced and it worked just fine. $80 used on ebay.