New car backed into - front bumper no visible damage - what should I do?

Oh man. So I took some of your advice. I went to a Toyota collision center yesterday and I got a very swindle vibe from the people working there. They find my paperwork and they want me to sign some documents. I ask what they're for and I get this like why would you ask kind of response. I say I don't want to fix it if it's just a few tabs broken and it's just a little slight visible blemish. They acknowledge they will call me before making any repairs. I sign a document I'm not completely sure what it is.

So I get an email late yesterday saying that a part has been ordered:
TO52112-47901 EXTENSION, FR BUMPER 1

They didn't try to contact me about ordering the part. Today when I just woke up it said the part has arrived. So I'm in this conundrum of how to deal with these people. I feel like they're going to take a $25 part bill a huge amount for labor and basically get that $470 check for nothing. I'm not used to being in a position like this and hate it.

 

Just tried to call them but no answer unfortunately. I know part of this is anxiety getting taken advantage of. I'm really nonconfrontational and hate that to get your way you have to be pushy at times. I worked in customer service so I know how people sometimes just turn up things to 11 from the go and try to not be like that because why make this world so unnecessarily inhospitable. The reality though is sometimes it seems you just have to be like this with certain people and businesses.

I'm just grappling with all this.

 

Wow, I have no words. These people are scum. I call three times. No answer. I leave a message. No call back. I email. Completely ignored. At the shop yesterday, his computer just has his email so he definitely saw it. I got ahold of an operator at the shop and they're like "Darrin is gone for the day." I can't believe this.

 

Eh, they called this morning and left a voicemail saying the part was ordered and it was getting painted. I guess it's too late at this point to do anything.

 

Darrin Modrak, Consultant at Rochrich Collision Center in Pittsburgh, PA - a genuine piece of work. I finally get to talk to him today, two days after I bring the car in when I asked him to call me before any repairs are made. He orders the part that day and it arrives the next morning like I mentioned. I finally talk to him today two days later and the car is already repaired. He tells me that I brought the car in to get repaired. He acts like he didn't see my email even though when I walked by his computer screen two days ago, his email is just sitting on his desktop waiting. He ignores my voicemail. Now he says I brought it in to get repaired. He lied to me and ignored me. There was no further damage other than a slight plastic tab missing. They order a $23 part and are gonna charge $470. They basically just took that money from me for nothing. What a smart donkey. I'm sorry to swear here but please do not give them business.

On top of this he hangs up on me.

 

I mean at this point, that sounds like I'd have to take this business to court. It's just a little fender bender, I did not care it happened that much but after seeing so many people on this forum saying that it could be something bigger I felt it necessary to take it in. Now I feel like I was taken advantage of. I mean I feel like I just handed them this free money. There you go!

 

Thank you. I appreciate all the input. I don't feel like anyone has asked me to be a jerk. I actually had to raise my voice to him which I hate to do but when it feels like someone is walking over you and taking advantage the guy would not listen to me. He clearly was a person who sized me up and thought he could take advantage and did. They talked about having to paint something as well which I have no idea what he's talking about.

I haven't paid anything yet. But i don't know how I can get out of this without handing over my insurance check to him.

 

I don't know why I thought a Toyota automotive affiliate would be trustworthy. I didn't even check their Yelp beforehand and they only have 4 reviews - a 5 star and three 1 star reviews. I feel like I walked right into this one.

 

The point of me taking the car into this repair shop was to see if there was additional damage that is potentially a bigger problem than merely cosmetic damage. They said there isn't. Is there any way to know that they even checked this out? I feel like even if there was this place may have just said I don't care about trying to haggle with the insurance company, let's just take the sure money and get this guy out of here.

 

They just emailed me the invoice. Same exact amount as the estimate from All State miraculously! I talked to 3 people at Rohrich and then they just transfer me to another person who conveniently doesn't pick up their phone.

Now I'm stuck with a pointless swapping of an aftermarket plastic part that cost $30 that they charged me $470 for. Where are the people on this thread who insisted I take the car in to a shop?

Should I contact All State? Is there anything they can do about this?