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Entunes update popup

Discussion in 'Prime Main Forum (2017-2022)' started by andrewe2, Apr 24, 2021.

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  1. andrewe2

    andrewe2 Junior Member

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    I got a pop up recently on my 2021 Prime asking to update entune app suite, apparently the update didn't succeed because now I'm constantly getting this pop up that says to reinitiate the download but for the life of me I can't find where it is you do that. Any ideas?

    upload_2021-4-24_15-55-55.png
     
    #1 andrewe2, Apr 24, 2021
  2. bisco

    bisco cookie crumbler

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    maybe the dealer knows?
     
    #2 bisco, Apr 24, 2021
  3. Salamander_King

    Salamander_King Senior Member

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    It may be different from the 2020 PP LE model I had, but when I had Entune app going into an eternal circle after a software update, I had to call Toyota and have the account reset. Then had to uninstall the Toyota App on my phone and reinstall, re-register the vehicle on the new Toyota Owner account.

    This is my write-up on the Entue update on my 2020 PP LE.
    No more Entune for 2020 Prius Prime, but... | PriusChat
     
    #3 Salamander_King, Apr 24, 2021
    Last edited: Apr 24, 2021
  4. andrewe2

    andrewe2 Junior Member

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    Yes, I plan on asking them, but so far my sense is that the service department is for the most part clueless when it comes to user interface issues. I imagine there is going to be more of a challenge for dealers to help owners with technical issues. I hope dealers are considering adding a tech-savvy member to their support team or that Toyota offers a tech support resource that owners can access. The first tech issue I ran into, the service department didn't have an answer for and it didn't appear that Toyota had a tech-escalation path for them.
     
    #4 andrewe2, Apr 24, 2021
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  5. bisco

    bisco cookie crumbler

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    not toyota's strength
     
    #5 bisco, Apr 25, 2021
  6. RustyRaven

    RustyRaven New Member

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    Had a similar experience, but without calling toyota it eventually worked. Kind of pointless when it’s not supported, though. Try Parking outside where you get a good signal?
     
    #6 RustyRaven, Apr 26, 2021
  7. andrewe2

    andrewe2 Junior Member

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    Update: It seems to have resolved on it's own. My guess is it needed a stronger signal on whatever device it's using. I still say Toyota could use some work in the UI department.
     
    #7 andrewe2, Apr 28, 2021
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