Never received half of my order, PriusChat Shop will not respond to refund the item I never received

try @Danny, he is the owner

there are often snafu's, but he always resolves them eventually

 

You can't really KNOW that, since you probably don't know about all of them.

From evidence going back YEARS, Danny often hasn't been very responsible.

 

Did you know to read this forum before ordering?

Unfortunately, there is no clear pointer for prospective customers to do so.

Back when I was new here, and even three years later when I traded up, service was very good. But times have changed.

 

My opinion is that you shouldn't have to bend over backwards to try to get them to respond. I would open a case with your credit card company. If they don't get a response, they will refund your money and charge the PriusChat shop's account.

 

Credit card companies usually have deadlines for refunds and chargebacks. July is much too far back, so other paths are needed.

 

from all the evidence i've seen here, everyone eventually is made whole.

 

As long as you are not in a hurry.

 

if you're on priuschat, you've got all the time in the world

 

I never received my stickers from 5+ years ago.

 

like i said, you've got all the time in the world

 

We're all patiently waiting these days.

 

probably covid-19

 

I am thankful I eventually received the MFD hood purchased through Chat shop, but I did endure some cryptic messages along the way. This was before the Lockdown, tho.

 

I think you could make a small claims court, I think that's what it's for, small amounts of money that haven't been paid

 

1. Requested Status update to order confirmation email.

2. Received cryptic response.

3. Lamented in the Forum about lack of action.

4. Tideland Prius broadcast a request in the open forum, for someone to follow thru.

5. Product received a month later.

6. Never going to attempt Prius Shop ever again.

 

Anything new on this. I am having a similar problem with my order and zero response from anybody.

 

I ordered a sunshield on the 2nd. Sent three messages asking what was up as it was processing but nothing more. My last message was go ahead and cancel my order I’ll have PayPal reverse it. Bam I get an answer last night, sorry MANUFACTURING is being slow but it’s shipped now. Could have said that after my first message but whatever. We shall see if it actually ships now. Last time shopping on PC for me.