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navigation screen going blank and restarting while driving

Discussion in 'Prime Main Forum (2017-2022)' started by maxx1010, Oct 13, 2019.

  1. maxx1010

    maxx1010 Junior Member

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    delaware
    Vehicle:
    2017 Prius Prime
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    Prime Premium
    on my 2017 Prius prime.......so while driving my navigation just starting going dark and restarting. also I noticed my iphone can not connect to bluetooth when it did since I got the car new. and when a call comes in the screen starts saying cal ended and keeps flashing odd things while I am in the car.....this is not on bluetooth I am on speaker and sitting in my car. It seems it is trying to connect but drops it. not sure if all is related. any ideas folks?
     
    #1 maxx1010, Oct 13, 2019
  2. xray22

    xray22 Junior Member

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    Location:
    Vanouver, WA
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    I also have a 2017 Advanced. The same problem (screen rebooting for no good reason). The car was still under warranty. After several software fixes that didn't solve the problem they replaced the entire navigation head which fixed the problem.

    If you do a search on this website you'll find my post detailing the problem.
     
    #2 xray22, Oct 14, 2019
  3. bisco

    bisco cookie crumbler

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    have you updated your phone system recently?
     
    #3 bisco, Oct 14, 2019
  4. maxx1010

    maxx1010 Junior Member

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    Vehicle:
    2017 Prius Prime
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    Prime Premium
    Yes. iPhone 7plus

    Well going to dealership today
     
    #4 maxx1010, Oct 14, 2019
    Last edited by a moderator: Oct 14, 2019
  5. Bob Comer

    Bob Comer Active Member

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    Prime Advanced
    Unpair and delete your phone from the head unit, then repair it -- that's what I had to do when I updated to iOS13
     
    #5 Bob Comer, Oct 14, 2019
  6. maxx1010

    maxx1010 Junior Member

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    Vehicle:
    2017 Prius Prime
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    Prime Premium
    Does that make the navigation screen reboot while driving?
     
    #6 maxx1010, Oct 14, 2019
  7. Bob Comer

    Bob Comer Active Member

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    Prime Advanced
    It certainly can, it's all part of the head unit and iOS13 brought in a lot of bluetooth changes.
     
    #7 Bob Comer, Oct 14, 2019
  8. Stevo12

    Stevo12 New Member

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    Vehicle:
    2019 Prius Prime
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    Prime Plus
    This was happening to me to, after using the ToyotaEntune app to install an update for the head unit it resolved my issues immediately.
     
    #8 Stevo12, Oct 15, 2019
    JDHA2 likes this.
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