Bluetooth connection drops and reboots infotainment system

All the time!!! It’s driving me crazy! If I get an incoming call, the head unit hangs and then reboots. Sometimes I need to turn off the car to get it to reconnect. I’ll be taking it back to the dealership when I get back from vacation.


iPhone ?

 

It seems independent of the phone since it fails with the iPhone and Android.

 

This happens to me on my prime plus 2017 frequently in hot days. It seems to be related to heat and definitely Bluetooth. Almost always when I press the call button on the steering wheel the microphone symbol shows up gray and never turns green then it reboots completely resuming whatever I was doing before (usually streaming music via Bluetooth and Spotify)I’m connected usually via Bluetooth but I’ve tested with usb to same result. I’m using iPhone XSmax but with my previous iPhone 7 it was the same.

I mentioned it to my Toyota dealer and they looked at it but were unable to reproduce issue. Do you have any news on your case? They suggested leaving the car there for a day to try to reproduce it but it seems odd so many people with same issue.

 

Unfortunately they don’t care. I’m sure there is widespread reporting that this is happening and yet they have no solution. I too got the same “we can’t reproduce the issue.” Therefore they were unable to do anything about it. I have this problem all the time in my 2018 prime, yet I have no issues in my 2018 Lexus or my 2018 Chevy truck. If I keep this car, I will be looking into replacing the head unit with a CarPlay compatible one.

 

Being formerly in the software support side I know that key for solving an issue is being able to reproduce it... there’s no other way around it. It seems you can’t pinpoint exactly when it occurs with me it’s always when I press the call button. I’m extremely happy with the car in every aspect and this really is annoying but if this is triggered by heat or Bluetooth/Entune compatibility I think I will try leaving the car at the dealership so they can test it in depth. We should keep posting until one of us is heard.

 

I agree with you. Unfortunately this vehicle is the vehicle I work out of 6 days a week. I also agree with you that it has something to do with hitting the call button. Often times I am trying to place a call and the headunit will just hang and will never connect the call, followed by a reboot maybe 5-10 seconds after hitting the button. For now I deal with it as I have no choice. I can’t be without my car while the dealership tries to figure it out.