oh-deer part II (-->Oh-dealer)

I feel your pain. My (first) Prime was damaged during unloading. Fortunately for me I had not taken delivery so I was able to get a replacement. Took a month.
Best of luck.

 

You really meant to say Oh- Dealer.

Joking aside, I hope the dealer will work with you till you are 100% satisfied. Of course, your mistake was driving back to the dealer, or any dealer to ask about how to use Entune or HUD. That, I would have never done. Good luck and keep us posted on the outcome.

 

Yes, if you are in Accessory Mode, it shuts off to protect the tiny 12v battery from being discharged. If you want the car to stay on, put it in Ready Mode.

I have Spotify on my Samsung phone, and I connect to the cars Bluetooth connection and it works just fine. Every time I get in the car it gives me access to my playlist.

 

Remember that old commercial with the Indian crying about littering. I cry like that every time I read about a Prime being damaged.

 

wow, sorry to hear it! i can't imagine what went through the service guys head as he crashed your vehicle with you sitting next to him.
i think they ought to offer you about a thousand dollars of free service. if you're willing to go back there.

 

State your concerns about it. Don't just accept a "free repair" and be done with it. There are legitimate concerns about the repairs. There is potential "diminished value" involved, though if this doesn't get filed as an accident a future buyer (or trade-in) may not know about it to offer less money in trade or resale.

I am assuming, of course, that they will be furnishing a rental free of charge while the car is in the shop for repairs.

Also not a warm fuzzy that the service tech thought you had to be driving (moving) for the HUD to show.

 

Yeah just file an insurance claim, have an accredited body shop of your choice deal with it. Don't muddy the waters.

 

Wouldn't that increase the premium? I know it was not the OP who was driving the car, but if he make claim through his insurance, it will remain in his record.

 

For the folks too young to have seen it... Uhh, the video quality is horrible, but that was state of the art super modern space age stuff to us way back then!!!

 

No. Police report is not always necessary. For some minor accidents, police will not even come to the scene. In this case, multiple witnesses can verify what actually happened. And, I don't think there is any dispute as to who caused the damage. So the insurance company is likely to go after the dealer to recoup any cost. My concern is that even if the insurance company going after the dealer for the cost of repair, the claim will remain on your record and may affect your premium in future. But it may not.

I have had multiple claims on my cars in the past that was not my fault, and they did not increase my premium. So it maybe fine to go through the insurance.

 

Since it was their service department that caused the damage, I wouldn't accept anything less than a full and complete repair on their dime. If they can't or won't do it, then raise hell till they pay for another reputable place to complete the repairs. It may be a pain, but its the only way to hold dealerships accountable.