Door Won't Lock/Unlock, Replacing Actuator?

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by AJBC, Sep 11, 2014.

  1. AJBC

    AJBC Junior Member

    Joined:
    Jun 27, 2014
    15
    0
    0
    Location:
    Sydney, Australia
    Vehicle:
    2007 Prius
    Model:
    N/A
    Hey guys, 2007 Prius here.

    A few months ago I had a similar problem. Basically when putting my hand on the door sensor, the doors would cycle through unlocking (noise, lights flash etc) without actually unlocking. If I keep pulling the handle after each attempt it seems to go forever.
    The front passenger door also did not lock under any circumstance.

    Took it into Toyota, they absolutely screwed me I now realize, $900 to replace a door actuator in that passenger door.

    Worked fine for a few weeks. Then all of a sudden, problem started again. Just like last time, slowly slowly over the course of 2 months, it got worse and worse until today I could not open the driver side front or rear door at all.

    They seem to open fine on the inside with the actual lock switch, but wont using the key fob from the outside. Is the actuator busted in the my driver door? I found it strange that the driver side rear door was also not unlocking with the fob, does that mean both are busted?

    Naturally I don't want to pay $900 to be screwed by Toyota again, is it possible to buy an actuator online and replace it? I thought I've seen some for around $40. I know you can buy motors and open the actual actuator, but I would honestly prefer to just pull it out and put a new one in if its only $30 more.

    Thanks Guys
     
    #1 AJBC, Sep 11, 2014
  2. nh7o

    nh7o Off grid since 1980

    Joined:
    Dec 10, 2011
    1,686
    340
    0
    Location:
    Hawaii
    Vehicle:
    2009 Prius
    Model:
    II
    You are the first post in the thread, so it's not clear what similar refers to. But I think you will find this useful:
    Fixed: Door Lock Actuator in Gen II Prius | PriusChat

    The Mabuchi motors seem to go out, but at least are cheap. However, do not overlook a failing 12V battery, as that can also cause door lock intermittency.
     
    #2 nh7o, Sep 11, 2014
  3. AJBC

    AJBC Junior Member

    Joined:
    Jun 27, 2014
    15
    0
    0
    Location:
    Sydney, Australia
    Vehicle:
    2007 Prius
    Model:
    N/A
    Yeah I realize that, I was just stating that the problem I'm describing I had a few months ago before getting it fixed...

    Thanks for that.

    It cannot be the 12V battery as they also replaced that as part of trying to fix the door (it was failing as a voltage test confirmed).
     
    #3 AJBC, Sep 11, 2014
  4. alekska

    alekska Active Member

    Joined:
    Feb 14, 2010
    435
    138
    0
    Location:
    Atl
    Vehicle:
    2005 Prius
    The fact that the battery was replaced does not guarantee your battery is not discharged now. You need to measure voltage to be sure.

    - Alex
     
    #4 alekska, Sep 11, 2014
    Last edited: Sep 11, 2014
  5. AJBC

    AJBC Junior Member

    Joined:
    Jun 27, 2014
    15
    0
    0
    Location:
    Sydney, Australia
    Vehicle:
    2007 Prius
    Model:
    N/A
    That is true, I will double check it. But I really don't think it is, the door simply refuses to unlock and I can hear it cycling/trying each time, until I have to reach in from the other-side and manually hit the switch.
    I'd understand random cycles from time to time but this seems like the motor in this one specific door has degenerated until it doesn't work at all.


    I just received a call from Toyota, he offered me "fleet rates" since I use them often, roughly about $450 to fix the driver-side actuator.

    I may delay the service a couple of weeks, order the motor, try it myself, if I screw it up or it still doesn't work, I can always just take it in as I planned and get them to fix it. No harm in trying!
     
    #5 AJBC, Sep 11, 2014
  6. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    111,187
    50,614
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    if it works from the inside switch, wouldn't that mean the motor is fine?
     
    #6 bisco, Sep 11, 2014
  7. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    111,187
    50,614
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    perhaps your fob battery is low.
     
    #7 bisco, Sep 11, 2014
  8. AJBC

    AJBC Junior Member

    Joined:
    Jun 27, 2014
    15
    0
    0
    Location:
    Sydney, Australia
    Vehicle:
    2007 Prius
    Model:
    N/A
    Oh, would it? I thought maybe the switch was triggering it manually whereas the fob and handle sensor were doing something different?

    No it wouldn't be the fob, as I said I took it to Toyota and they said the actuator in the driver side door is having problems. But I just don't know if that means the motor can be replaced, or theres something else wrong with it.

    Well I was going to cancel the service and try replacing the motor? Now I don't know if I'm doing the right thing.
     
    #8 AJBC, Sep 12, 2014
  9. alekska

    alekska Active Member

    Joined:
    Feb 14, 2010
    435
    138
    0
    Location:
    Atl
    Vehicle:
    2005 Prius
    Another thing I can think of that would affect actuator is wiring/plugs/contacts that brings electric power to it. I would unplug and plug back several times all connectors on the way from power module to actuator, check how tight they are. While I'm there I would measure the resistance of the wires to ensure its low. Wiring could be damaged at the place where it bends when the door opens. But maybe they have done it at Toyota already?

    - Alex
     
    #9 alekska, Sep 12, 2014
  10. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    111,187
    50,614
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    i'm no expert, but i don't see how the switch inside the car is different from the fob. i'm assuming you are talking about the electric switch on the arm rest, not the manual piece at the inner door handle itself?
     
    #10 bisco, Sep 12, 2014
  11. sillymike

    sillymike Junior Member

    Joined:
    May 18, 2010
    59
    21
    0
    Location:
    GA
    Vehicle:
    2021 Prius Prime
    Model:
    Limited
    Just an update on my 2010 Prius the Driver Door actuator failed about a year ago. Purchased used on ebay and was able to replace the old in about 1 hour. Its a pain. Last week the Front Passenger door failed. It fails when you here a double beep indicating that the a door is still open. Or no beeps at all but lights will flash when you press lock on key fob. It means the door locked then unlocked. Eventually it wont work at all. Just repaired my door in not even 10 mins on the passenger side. Replaced the actuator unit works perfect again. I think it was about $120 on ebay returning your core. Do it yourself! You could however for much cheaper open the actuator and replace the motor inside but its a pain.
     
    #11 sillymike, Sep 24, 2014
  12. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    111,187
    50,614
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    thanks for the update, it's still a lot cheaper than the dealer. congrats!(y)
     
    #12 bisco, Sep 24, 2014
  13. sillymike

    sillymike Junior Member

    Joined:
    May 18, 2010
    59
    21
    0
    Location:
    GA
    Vehicle:
    2021 Prius Prime
    Model:
    Limited
    Alot cheaper But if your really handy replace the $5 motor inside the actuator and you'll really save. I wonder how many others have been repaired in and out of warranty. Still I dont think they should fail. Could it be a safety issue that you cant get in the car? Recall? Probably not. Kind of bad for a 4 yr old car. Otherwise. Oil Changes/ tire rotations/ cabin-engine air filters / 2 sets tires and an intake manifold (TSB for engine misfires) with almost 99k on the clock. Previously I owned a 2005 Jeep Grand Cherokee that the plastic area door handles inside (all 4) cracked and broke off. Dealer wanted $250 per door to replace the plastic molding around the handle it was a safety issue that would not allow the door to open from the inside. I complained all the way up the food chain and they were all replaced for free outside of the warranty. Thousands had the same issue. Good Luck to you.
     
    #13 sillymike, Sep 25, 2014
  14. MrGuardia

    MrGuardia Junior Member

    Joined:
    Sep 27, 2010
    46
    7
    0
    Location:
    Miami
    Vehicle:
    2010 Prius
    Model:
    III
    I am having the exact same issue on my 2010 gen 3 with 27K miles. I'm a bit bummed that I'm having this issue so early on. Dealer gave me a quote of $400 plus labor. Not sure what I'm going to do.
     
    #14 MrGuardia, Jan 14, 2015
  15. sillymike

    sillymike Junior Member

    Joined:
    May 18, 2010
    59
    21
    0
    Location:
    GA
    Vehicle:
    2021 Prius Prime
    Model:
    Limited
    Find the guy on ebay buy the door lock actuators. Pretty simple to install. Think I paid 80 bucks each time. Driver door slightly harder. I learned how to do on youtube. 3 screws in side of door jam. After removing door panel. Actuator comes right out. Skill level 4.

    Posted via the PriusChat mobile app.
     
    #15 sillymike, May 7, 2017
  16. edthefox5

    edthefox5 Senior Member

    Joined:
    Jul 25, 2007
    10,096
    4,827
    0
    Location:
    Clearwater, Florida
    Vehicle:
    2007 Prius
    Model:
    Two
    Your In the g2 forum replying to a 2 year old post.

    Don't know how hard it is to replace a G3 door lock actuator but in my g2 I found it to be extremely difficult .
     
    #16 edthefox5, May 7, 2017
  17. kredfish00

    kredfish00 Junior Member

    Joined:
    May 11, 2011
    20
    5
    0
    Location:
    New Orleans, LA
    Vehicle:
    2017 Prius
    Model:
    IV
    Looking for help on this forum.....I did buy the replacement motors from someone on eBay......but the motors must have been reverse. When I lock the doors, the driver's door opens, when you put it into drive, the other doors lock and the driver's door opens. This motor must have reverse polarity. Is there anyway I can switch it? The only culprit can be the one motor I replaced. It does opposite of everything it is supposed to. No wire plugs went in backwards, nothing was put back wrong.
     
    #17 kredfish00, Jul 8, 2018
  18. Jhonny

    Jhonny New Member

    Joined:
    Aug 2, 2019
    1
    0
    0
    Location:
    Miami
    Vehicle:
    2010 Prius
    Model:
    ----USA----
    I think you need invert cables the engine maybe you change positive per negative working.
     
    #18 Jhonny, Aug 2, 2019
  19. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    111,187
    50,614
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    i think that's it
     
    #19 bisco, Aug 3, 2019
(You must log in or sign up to post here.)