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11.6 HD display frozen in navigation mode

Discussion in 'Prime Main Forum (2017-2022)' started by ArcPrime, Dec 22, 2017.

  1. ArcPrime

    ArcPrime Active Member

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    Prime Premium
    My 11.6 HD display frozen in the navigation, at the beginning it happened once a while, now it happened more often. Navigation was on, Bluetooth is connected to my iPhone, radio was also on. The whole HD display will get frozen, none of the button on the side worked except volume up and down. Navigation function still works in the tiny dashboard screen. Radio stayed with the station I selected. None of the sterling wheel radio buttons will work. Once I restarted the car every thing works again. Don't know if this happened to anyone else?
     
    #1 ArcPrime, Dec 22, 2017
  2. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

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    I'd take it back to the dealer and let them see if there is a new firmware version for it.
     
    #2 Mark57, Dec 22, 2017
    ArcPrime likes this.
  3. bisco

    bisco cookie crumbler

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    check the 'constant rebooting' thread. not sure if anyone had a frozen screen problem or not.
     
    #3 bisco, Dec 22, 2017
  4. Prius33704

    Prius33704 Junior Member

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    Used 2017Jan Prius Four Touring reporting in. Experiencing same.
     
    #4 Prius33704, Jun 15, 2019
  5. Storm2019

    Storm2019 New Member

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    2019 prime. Happening to me too. Just took it to a dealer. Will update with dealership results.
     
    #5 Storm2019, Aug 21, 2019
  6. Habnar

    Habnar Junior Member

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    Prime Premium
    Happened to me once. After the car was restarted it fixed itself. The manual says to touch and hold the audio button on the side of the screen to reboot the screen. I tried it and it does reboot the screen. Thankfully it hasn’t frozen on me again to see if that will reset it when it is frozen.
     
    #6 Habnar, Aug 28, 2019
    Storm2019 and Chazz8 like this.
  7. Storm2019

    Storm2019 New Member

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    Prime Premium
    Life saver! Next time this happens mid drive at least I’ll have a way to reboot! The dealer just did a hard reset and luckily it hasn’t happened again so far.
     
    #7 Storm2019, Sep 10, 2019
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