Prius specialist needed for loose bumper?????

Ok...today I notice that the right rear quarter section ofrubber bumper has pulled away from the car...and there is a tiny gap

It won't "pop" back on...my guess is that there is some kind of adhesive maybe that holds it in place.

I call Toyota Service.

No one to ask...too busy...make an appointment to come in Monday.

So I ask the woman...this is for my new Prius ...the right rear bumper has come away from the car...

"Oh.." she says. " Better you speak to someone first....I don't know if our Prius Specialist will be here that day."

So...now..she asks me to call back later today....and ask a manager.....

Anyone have the bumper pull away and get it stuck back on??? I didn't hit it, it's just hanging there.

I was going to get the Corolla bumper protector, but want to check this out first.

GRghhh...(and I'm still waiting for my Cargo net...I paid for it...don't have one...will try to get one....

Now that I have paid in full for this car....wouldn't you think someone would know...

about the bumper

how to get the cargo net for me

whether or not I have Roadside Service (no, but the manager now feels I should because of all the aggravation they put me through)...

 

<div class='quotetop'>QUOTE(delrey @ Aug 11 2006, 04:54 PM) [snapback]301713[/snapback]</div>

Thanks! He made it clear today that while it was under warranty, if it seems that I dislodged it, I will have to pay....Anyhow....I want it fixed so I'm just taking it in Monday at 1 and accepting the results....

terri

I may mention that this same thing happened to someone else and it was easily fixed....



<div class='quotetop'>QUOTE(tumbleweed @ Aug 11 2006, 05:05 PM) [snapback]301723[/snapback]</div>

There is a dealer that is much further away, but unless I get a health aide in for my hubby, I can't drive there and wait....I am going to stick with our regular dealer...the man who called back was very nice, not a "prius specialist" and it was clear to him it was a loose bumper issue....so we shall see.

This dealership was great to me when my tire blew out with only 20 miles on the car....I was in a real bind and didn't have my Allstate card (and they gave me Roadside thinking I had it, but they had me on hold until my cell signal went)...

I called the manager at the dealer that had handled my light problem...and he was kind enough to send someone right out...no charge, to change the tire. I gave the man who came $20...hope that was enough...and then went back to get tire fixed...took me right in...tire was slashed through...so I needed a new one and I was out within an hour and on my way to get my hubby to the hospital for a test....

so...so far, so good....we have dealt with this dealership for 30 years....but mostly our local mechanic did our work. With the Prius, I believe I will be going to Toyota.

Thanks for the input....I have to remember...It's only the bumper!!

terri

 

<div class='quotetop'>QUOTE(tumbleweed @ Aug 12 2006, 11:55 AM) [snapback]302126[/snapback]</div>

Thanks, tumbleweed!

Been caregiver for 10 years...worked for 49 years and just retired a year and a half ago....so it's better for me now that I am retired...but difficult since he is never going to get better.....but we still have each other....

terri

 

Stevens Toyota was great today!

My bumper was warped....so they ordered a new one...under factory warranty....

Gave me break on the Prius rubber mats....little over $80 for front and rear....

So...aok...plus they put in my cargo net....

terri

 

<div class='quotetop'>QUOTE(withersea @ Aug 14 2006, 04:46 PM) [snapback]303180[/snapback]</div>

Unfortunately...it isn't ....yet.

I went, the new bumper was put on....I drove away (without looking at it)...got to a store...and low and behold, the bumper is still pulled away from the car on the right rear side...and now a little on the left.

Went right back. Service man saw it, was puzzled, said something about how they aren't made that well, checked all the "bolts" from below holding it on, but the top part doesn't stay "connected" to the car...

I am going to live with it for now...they will check it again next time I go in....6 months...but he made a note in the record that it is a warranty issue and that I didn't hit the bumper on something...it just looks pulled away from the car..about 1/8 inch to 1/4 inch.

Only one person here mentioned having a similar problem.

The other dealership is quite far for me. Don't know why this isn't fixed, but I'm not going to let it go...he said I shouldn't let it go either....looks like they put some kind of adhesive along one section...when I try to pop it back in place, have to ease it away along the edge so whole section is over the car section.

terri

 

My "loose" bumper saga continues...One of our PC members thought perhaps the rear panel warped slightly when my right rear tire had a complete blowout...tire was slashed.

I called Toyota again today and suggested this as a possibility asking about possibly having screws put in to hold the rear quartiles of the trim up against the car.

They said...no...we don't think the blowout did it....the car is new, the trim shouldn't hang, bring it back again and we will do everything we can to figure out how to fix it.

So, going back on Thursday...we shall see...it's their dollar and they are willing to spend it and I have the time.

 

<div class='quotetop'>QUOTE(Ghostrider @ Sep 16 2006, 10:31 PM) [snapback]320681[/snapback]</div>

Well...I took it back Thursday...they said that not all of the "clips" were on correctly...the right side is now quite tight...If I pull on the left quartile, it pulls away just a tad...but I am leaving well enough alone till my next service visit, then we'll look at the left again....it shouldn't be loose and it is under warranty.

terri

 

<div class='quotetop'>QUOTE(Ghostrider @ Sep 17 2006, 09:48 PM) [snapback]320975[/snapback]</div>

I thought about that, but I don't like the "edge" it leaves.....mine is on now and I would have to tug a bit on one side to get a teeny gap....

terri