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System Not installed Error!

Discussion in 'Prius v Audio and Electronics' started by vw4motion, Sep 12, 2017.

  1. vw4motion

    vw4motion New Member

    Joined:
    Sep 9, 2017
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    Location:
    Washington DC
    Vehicle:
    2013 Prius v wagon
    Model:
    III
    Just last week, I get "System not installed error" when I press the "Apps" button on my 2013 Prius V three. I also noticed sometime ago that USB port is not charging phones any longer (no power). Moreover, radio would randomly restart during driving. USB/Radio restart issues were there for longer, but system not installed error is new major issue (there may be bluetooth issue too but need to test it out).

    Any thoughts? Head unit went bad or I can somehow fix this on my own? Wonder what dealer would say as I did not take the car in yet.

    Many thanks - please offer any advise you may have.
     
    #1 vw4motion, Sep 12, 2017
  2. Air_Boss

    Air_Boss Senior Member

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    Location:
    New Yawk
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    Did you recently do an Entune firmware update? If not, how about trying one.
     
    #2 Air_Boss, Sep 12, 2017
  3. vw4motion

    vw4motion New Member

    Joined:
    Sep 9, 2017
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    Location:
    Washington DC
    Vehicle:
    2013 Prius v wagon
    Model:
    III
    I have not performed any updates since I bought the car. How do I make an update for Entune firmware? USB port is not charging phones any longer - not sure of a mechanism to update Entune. Please advise.
     
    #3 vw4motion, Sep 12, 2017
  4. Sooner Al

    Sooner Al Active Member

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    Location:
    Oklahoma, USA
    Vehicle:
    2016 Prius v wagon
    Model:
    Three
    #4 Sooner Al, Sep 12, 2017
  5. Air_Boss

    Air_Boss Senior Member

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    Location:
    New Yawk
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    If the USB is not powered, chances are it won't pass data either. Anyone know whether the USB port is fused to the AUX power? You would need USB connectivity to do the Entune update, and I suspect that also means a need for power connectivity.
     
    #5 Air_Boss, Sep 12, 2017
  6. Ogre Prius

    Ogre Prius New Member

    Joined:
    Mar 1, 2019
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    Location:
    Texas
    Vehicle:
    2012 Prius
    Model:
    Three
    @vw4motion - did you ever find a resolution to your issue. Mine is doing the same thing. “System not installed” error and USB port not working.
     
    #6 Ogre Prius, Mar 1, 2019
  7. Air_Boss

    Air_Boss Senior Member

    Joined:
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    Location:
    New Yawk
    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    Did it brick on an Entune update?
     
    #7 Air_Boss, Mar 1, 2019
  8. Ogre Prius

    Ogre Prius New Member

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    Location:
    Texas
    Vehicle:
    2012 Prius
    Model:
    Three
    No, just randomly started with the error. Tried to do an update but USB port not working.
     
    #8 Ogre Prius, Mar 1, 2019
  9. Ogre Prius

    Ogre Prius New Member

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    Location:
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    Vehicle:
    2012 Prius
    Model:
    Three
    Update, it seems my entune box was malfunctioning so I pulled out the radio and unplugged it from the main unit. Also moved the main power cord over from the entune Nav box to the main unit empty port. Now Bluetooth and USB port are back active. Only down side is I don’t have nav and the apps but didn’t use them anyway. Hope that helps someone.
     
    #9 Ogre Prius, Mar 22, 2019
  10. zlajac

    zlajac Junior Member

    Joined:
    Jan 22, 2017
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    Location:
    FL
    Vehicle:
    2006 Prius
    Model:
    N/A
    Where is this entune nav box? How do I disconnect it from the radio?
     
    #10 zlajac, Dec 29, 2019
  11. Air_Boss

    Air_Boss Senior Member

    Joined:
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    Vehicle:
    2012 Prius v wagon
    Model:
    Five
    Seems as if the power pass through to USB port from the Entune box failed, along with the ‘System’. Software or hardware, I wonder?
     
    #11 Air_Boss, Dec 30, 2019
  12. Lantern11226

    Lantern11226 New Member

    Joined:
    Aug 16, 2022
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    Location:
    brooklyn
    Vehicle:
    2012 Prius v wagon
    Model:
    N/A
    can anyone help me out with this hack of removing the entune box? my mechanic wont do it, nor will a toyota dealership....
     
    #12 Lantern11226, Aug 16, 2022
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