Cracked screen on middle console

Hey Guys

I have a 2018 Prius Prime Advanced and Yesterday (2/17/2019) the screen on the console unit (the large tablet) , shattered. I've been having issues with the console since September, with it not responding, phantom clicks, and lockups. Toyota has replaced the entire console twice and had it out / apart numerous times to try and fix the issues.

A couple months ago I got my car back from the dealership after their forth or fifth attempt to fix the issue and it was fine until yesterday (2/17/2019). I had finished vacuuming the car and giving it a generally cleaning. I turned it on, and noticed the screen wasn't responding to touch, so I pressed the menu button and tried to press settings. The first and second click didn't respond, so I tried to press it one more time and the screen shattered.

Has anyone ran into this issue? You can clearly see the thumb print where it cracked. I tried to call the dealership right away but they were closed and today is Family Day, so they're not open again, the problem is that over the last two days, the screen has continued to crack, leaving it looking as if I punched it or something, when that's not the case. Has anyone got the screen fixed in warranty?

I've attached a picture I took when I was on the phone with Toyota Canada, just to make sure I have a documented image of it, just after the issue happened.

Thanks
Docmur

 

We don't, but after dealing with the dealership for hours and getting in contact with Toyota Canada, they're going to replace the screen under warranty, due to the age of vehicle being under 1 year.

 

This morning the quote was 13k CAD which is ~9.8k USD, I'm going to call them in a bit and checkup, as I've been told it was being covered.

 

It does, but it's still an insane bill for an issue that is clearly the screen malfunctioning, luckily the picture shows that the damage is obviously a fluke.