Falcon Hybrid Solutions review: STAY AWAY!!!

Perhaps you should not deal with non local customers then?

 

We are in the process of orienting our business model to do exactly that.
You wont find a single bad review from a local customer as they are able to get help immediately.

 

It would be interesting to compare your warranty replacement percentage against other options, especially the kit of new cells in my signature. Some of them are getting near the end of their 2 year warranty and are comparably priced to your product.

I am sure @2k1Toaster will share his statistics. Will you share yours?

 

Buying a battery with rebuilt used modules is a suckers game. If you can’t fix the battery yourself go with brand new.

 

we always tell our customer brand new is the best pack money can buy,
but rebuilt is all they can afford and preferable to the car ending up in the scrapyard.

 

The kit of new cells is $1600 delivered in the US. You have a "rebuilt" at $1650.

Are you admitting to overcharging your customers?

The kit includes shipping, which is a large portion of the cost. Yours includes installation.

 

Yeesh, quite the hostile crowd in here. The OP's experience with Falcon reminds me of the one I had with Detroit Axle a few months ago on a different vehicle. My experience demonstrated signs of confusion, but not necessarily a bad company. And feedback is how these kinds of things become less common in the future.

If you can't see a company's financial information, you cannot accuse them of overcharging because you have no idea what their actual costs are. Why don't we all lighten up a bit, keep an open mind, and provide some constructive feedback that an ethical business can use to even better serve its customers.

 

A company selling a repaired, used product for about the same price as a new one is suspect IMO.

Experience has told us here that you are almost guaranteed at least one failure within the warranty period. Most people want a dependable vehicle, not one that could die at any time.

 

You must be a newbie.
Many of us have been around long enough to have read the many horrific personal experiences members here have posted about falcon hybrids.
In a just world, they would be fined, closed down and jailed

 

Honestly you should not worry about what people are posting here. Plenty of Prius owners that don’t come to this site willing to go to his business. That’s on them for not doing their research first. Personally I would not trust the guy to fix my car, but that’s me. It takes a long time to build up your reputation, it takes a short time to destroy it. Whatever happens in the future is up to him, we are just spectators.

 

2k got a recondition battery when brand new cells kits cost $1600?


I am staying far from these crooks

 

I have now had 1 warranty replacement which was a test escape. Goes with everything I have said. These new batteries will last a long time, but if you do have a failure it will be immediate shortly after installation because the bad cell within the module wasn't caught at manufacturing, manufacturing test, factory test, or QA test. It happens. Got the call around 11am, I had a new battery shipped out same day. No charge, no paperwork, new battery sent out. Once it is installed and everything is good, I will send a label to get the bad one back. One module was somewhat weak after 6 months and around 6k miles I believe. It was a trans-Pacific shipment to the customer and I believe it was actually damaged in shipping but didn't manifest immediately.

The most problems I have are the last mile delivery people not being very nice to a 70lb package and kind of throwing it around. We have brand new custom packaging being manufactured now that will seat every module in a box surrounded by foam. Then every one of these will be surrounded by larger foam in a 5mm chipboard box (hard/sturdy particle board type stuff) and then two of those in a large triple wall cardboard box. Should survive any drop the UPS man can fathom... Hopefully. Damage is usually contained to some of the black plastic end-caps and sometimes extras are included, especially when I ship outside the US or to Hawaii.

A refurbished battery takes a lot of time to do properly. Being in NJ, the power costs to balance the packs and modules plus the rent for the factory space plus the labour costs involved for all the people to bring these modules back to life, I can totally see how the price is as high as it is. But I have no internal insight to their practices. Labour is expensive.

 

Thank you. Do you have an estimated percentage of failure? I suspect it is way below 1%

I understand most of your cost is shipping so I would expect those extra overhead charges would likely be similar.

 

Yeah it's below 0.02% currently (conservatively). And I do suspect this one was caused by shipping since it traveled by truck, boat, and multiple planes a few thousand miles away.

 

Thanks again.
Now we need @Falcon Hybrid to give us their percentage, for comparison purposes.

 

Notice we are still waiting for @Falcon Hybrid to respond to prove the quality of their product.

 

Looks active, yet unresponsive .

 

It could be that since their main competitor (GB) went full on "lifetime" there is no longer a current need to pursue prior endeavors, and now they're more focused with getting up to speed on the repair aspect of the business model

 

Perhaps they need to hire @TMR-JWAP

 

They couldn’t afford him.