Bluetooth Module is not Connected Prius C Two (video included)

Hi everyone. I'm new here and my friend recommended that I join the community and work alongside other Prius owners to solve any issues that might arise.

I recently ran across an issue where my Prius won't let me use any of the bluetooth features on it. It simply stopped working when I stepped out of my car for about an hour and came back to this unpleasant surprise.

I went to the dealership where they offered to diagnose the issue and then reinstall the software if it is a software issue. They weren't sure at first glance and thought it seemed weird. I'd rather not pay $300+ or even $170 to have them fix the issue if I could fix it myself. I have tried rebooting the unit by holding down the pwr•vol button for 3 seconds multiple times and that doesn't work. Has anyone else encountered this issue or have any way of fixing it? Thanks! I'll attach a video showing the issue as well.

 

Yes, I tried that out initially. I also cleared all Bluetooth devices from my phone and added them again, but it can't find my car.

 

Thanks for the input. I tried that out as well. Same issues persist. I did get a new message stating “No Bluetooth audio players are currently paired. Would you like to pair a Bluetooth audio player?” Once I hit “Yes” the same message pops up unless the Bluetooth buttons are greyed out entirely (which is starting to happen intermittently) then the dialoague box disappears without doing anything.