safety recall

I was called by my local dealership for a safety recall. Scheduled it for this Friday 12/21. This was in the confirmation email.

J0R - Special Service Campaign J0R - Remedy Notice Certain 2018 Model Year Camry and Camry HV Certain 2016 - 2018 Model Year Prius Certain 2017 - 2018 Model Year Prius Prime Intelligent Clearance Sonar ICS Reprogram

 

2016-2018 Toyota Camry, Prius, Prius Intelligent Clearance Sonar (ICS) System Reprogram Recall J0R | TOYO Headquarters

Recall Letter
You can check the status of any Recall on your Toyota here.


Subject: Safety Recall J0R– Remedy
2018 Camry and Camry HV
2016 – 2018 Prius
2017 – 2018 Prius Prime
Intelligent Clearance Sonar (ICS) System Reprogram

Condition:
The involved vehicles are equipped with Intelligent Clearance Sonar (ICS). Due to improper software programming in the ICS system, the ICS system may improperly activate when an involved vehicle enters certain types of carwash facilities and is placed into neutral. If the ICS system activates, the ICS system will exhibit warnings and the system may apply the brakes.

Remedy:
Any authorized Toyota dealer will reprogram the ICS Electronic Control Unit software FREE OF CHARGE.

Covered Vehicles:
There are approximately 127,100 vehicles covered by this Special Service Campaign. Approximately 200 vehicles involved in this Special Service Campaign were distributed to Puerto Rico.

Owner Letter Mailing Date:
Toyota will begin to notify owners in late November 2018


Frequently Asked Questions

What is the condition?
The involved vehicles are equipped with Intelligent Clearance Sonar (ICS). Due to improper software programming in the ICS system, the ICS system may improperly activate when an involved vehicle enters certain types of carwash facilities and is placed into neutral. If the ICS system activates, the ICS system will exhibit warnings and the system may apply the brakes.

What is the ICS system?
This system restricts engine torque and provides temporary brake support while travelling at speeds less than 9 mph (such as when parking) when an obstacle is detected in front of or behind the vehicle, depending on the direction of travel.

Are there any indicators when the ICS system activates?
Yes. For this specific condition, when an obstacle is determined to be close to the vehicle, an audible buzzer sounds, and a warning illustration is shown on the multi-information display indicating the location of obstacle. If the system restricts engine torque or provides temporary braking support, an additional “BRAKE!” warning message will be displayed on the multi-information display (MID).

Is it possible to turn off the ICS system?
Yes. The Settings menu inside of the multi-information display allows for the ICS system to be toggled on and off.

What is Toyota going to do?
Toyota will send an owner notification by first class mail starting in late November 2018, advising owners to make an appointment with their authorized Toyota dealer to reprogram the ICS Electronic Control Unit FREE OF CHARGE.

Which and how many vehicles are covered by this Special Service Campaign?
There are approximately 127,100 vehicles covered by this Special Service Campaign.

Are there any other Lexus/Toyota/Scion vehicles covered by this Special Service Campaign in the U.S.?
Yes. There are approximately 234,000 Lexus vehicles covered by this Special Service Campaign.

How long will the repair take?
The repair takes approximately 45 minutes. However, depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.

What if I have additional questions or concerns?
If you have additional questions or concerns, please contact the Toyota Customer Experience Center at 1- 888-270-9371 Monday through Friday, 7:00 am to 7:00 pm, Saturday 7:00 am to 4:30 pm Central Time.