Blowing smoke at 63k, any chance Toyota will cover??

Discussion in 'Gen 4 Prius Main Forum' started by Hurricane350, Nov 25, 2018.

Page 1 of 2
  1. Hurricane350

    Hurricane350 New Member

    Joined:
    Nov 25, 2018
    5
    12
    0
    Location:
    Boston
    Vehicle:
    2016 Prius
    Model:
    Three Touring
    I'm still in disbelief that I have a blown head gasket this early in its life, but thats where Im at... my powertrain coverage ended at 60k, my car is at 63275 :(
     
    #1 Hurricane350, Nov 25, 2018
  2. jdenenberg

    jdenenberg EE Professor

    Joined:
    Nov 21, 2005
    3,898
    1,900
    1
    Location:
    Trumbull, CT
    Vehicle:
    2020 Prius
    Model:
    LE AWD-e
    Contact Toyota customer support and tell them the situation, They do help with problems just out of warranty. Good luck

    JeffD
     
    #2 jdenenberg, Nov 25, 2018
    m.wynn likes this.
  3. bisco

    bisco cookie crumbler

    Joined:
    May 11, 2005
    111,155
    50,598
    0
    Location:
    boston
    Vehicle:
    2012 Prius Plug-in
    Model:
    Plug-in Base
    this is not good news for gen 4 owners...
     
    #3 bisco, Nov 25, 2018
    Aaron Vitolins, m.wynn, Shane Burns and 1 other person like this.
  4. Raytheeagle

    Raytheeagle Senior Member

    Joined:
    Jul 1, 2016
    11,261
    15,499
    0
    Location:
    Bay Area, California
    Vehicle:
    2019 Prius Prime
    Model:
    Prime Plus
    Wonder if it’s a similar failure mode:whistle:?
     
    #4 Raytheeagle, Nov 25, 2018
    m.wynn likes this.
  5. rosencrantz

    rosencrantz Member

    Joined:
    Jun 16, 2018
    97
    77
    0
    Location:
    Central Valley, CA
    Vehicle:
    2018 Prius
    Model:
    Two
    Wow...that’s not good. I’ve had very good luck with out-of-warranty good will coverage by both Honda and Toyota. My experience is they’re pretty receptive to helping out- especially when the warranty has just expired. Honda paid $4K for a paint job on my 6 yr. old civic with over 100k miles. I found being willing to escalate the issue along with being both polite and persistent helped my case.
     
    #5 rosencrantz, Nov 25, 2018
    m.wynn likes this.
  6. m.wynn

    m.wynn Senior Member

    Joined:
    Oct 24, 2013
    684
    1,229
    0
    Location:
    Queensbury, NY
    Vehicle:
    2014 Prius
    Model:
    Three
    Would you be willing to offer some detail?

    -Who made the diagnosis?

    -Details of diagnosis (failed water pump, radiator damage leading to coolant loss, etc...)?

    -What symptom(s) led you to seek mechanical evaluation?

    -Any symptoms prior to this point?

    I'm guessing unless external damage was done to the car which caused something like loss of engine coolant, Toyota will help fully. Best of luck, of course!
     
    #6 m.wynn, Nov 25, 2018
    Raytheeagle and bisco like this.
  7. m.wynn

    m.wynn Senior Member

    Joined:
    Oct 24, 2013
    684
    1,229
    0
    Location:
    Queensbury, NY
    Vehicle:
    2014 Prius
    Model:
    Three
    Here's to really hoping this is not what we think it might be:eek::rolleyes:...
     
    #7 m.wynn, Nov 25, 2018
    bisco and Raytheeagle like this.
  8. Raytheeagle

    Raytheeagle Senior Member

    Joined:
    Jul 1, 2016
    11,261
    15,499
    0
    Location:
    Bay Area, California
    Vehicle:
    2019 Prius Prime
    Model:
    Prime Plus
    Maybe the downstream egr cooler isn’t a good idea:oops:.

    I guess clean the egr system early and often;).

    But one data point, so we’ll keep our opinions to ourselves for now :rolleyes:.
     
    #8 Raytheeagle, Nov 25, 2018
    krmcg, bisco and m.wynn like this.
  9. Hurricane350

    Hurricane350 New Member

    Joined:
    Nov 25, 2018
    5
    12
    0
    Location:
    Boston
    Vehicle:
    2016 Prius
    Model:
    Three Touring
    -me! lol but seriously blueish white smoke is pouring out of the exhaust when I'm accelerating on engine, not ev

    -this will come tomorrow. I am bringing it to the dealership.

    -at first I lost heat then I filled with SLLC and it was gone within the day. (heat came back temp) then I noticed the smoke coming out when I was on highway, had my friend follow me and confirmed the smell and smoke color.

    -nothing before I lost heat on Friday. no idiot lights. nothing

    -see above
     
    #9 Hurricane350, Nov 25, 2018
    bisco, Raytheeagle and m.wynn like this.
  10. alanclarkeau

    alanclarkeau Senior Member

    Joined:
    Feb 24, 2016
    7,045
    7,588
    0
    Location:
    near Brisbane, Australia
    Vehicle:
    2016 Prius
    Model:
    N/A
    I've heard that TOYOTA (and Mazda, Honda etc) have been good at "goodwill" repairs of major items - provided it's been serviced by the dealer on schedule. They've made that argument here in relation to their "poor" warranty length-wise.
     
    #10 alanclarkeau, Nov 26, 2018
  11. padroo

    padroo Senior Member

    Joined:
    Jan 11, 2008
    2,763
    2,251
    13
    Location:
    Chesterton, Indiana Another third world country.
    Vehicle:
    2016 Prius
    Model:
    Four
    Sorry to hear. There haven't been too many problems with Gen 4 Prii yet.
    Did you have the extended waranty?
     
    #11 padroo, Nov 26, 2018
  12. Mendel Leisk

    Mendel Leisk Senior Member

    Joined:
    Oct 17, 2010
    57,960
    39,989
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Could be an isolated head gasket failure? Seems like low miles for EGR to cause it.

    Yeah, all of the above. OP's first post, first day, hopefully more details to come?
     
    #12 Mendel Leisk, Nov 26, 2018
    m.wynn likes this.
  13. alanclarkeau

    alanclarkeau Senior Member

    Joined:
    Feb 24, 2016
    7,045
    7,588
    0
    Location:
    near Brisbane, Australia
    Vehicle:
    2016 Prius
    Model:
    N/A
    SLLC - what is this?
     
    #13 alanclarkeau, Nov 26, 2018
  14. Elektroingenieur

    Elektroingenieur Senior Member

    Joined:
    Jan 8, 2017
    2,515
    3,273
    9
    Location:
    California
    Vehicle:
    2016 Prius
    Model:
    Three Touring
    Toyota Genuine Super Long Life Coolant, presumably.
     
    #14 Elektroingenieur, Nov 26, 2018
    Raytheeagle and alanclarkeau like this.
  15. kithmo

    kithmo Couch Potato

    Joined:
    Apr 25, 2010
    2,404
    2,774
    47
    Location:
    South Yorkshire, UK
    Vehicle:
    2016 Prius
    Oh the joys of not having a temperature gauge to pre-warn of impending doom :rolleyes:
     
    #15 kithmo, Nov 26, 2018
    Mendel Leisk and bisco like this.
  16. Aaron Vitolins

    Aaron Vitolins Senior Member

    Joined:
    Feb 28, 2014
    1,612
    1,144
    0
    Location:
    Franklin TN
    Vehicle:
    Other Hybrid
    Model:
    N/A
    This is terrible news. The gen 3 didn't start showing head gaskets till like 5 years and 100k+ miles. Well so much for picking up a 2016 in a couple of years for my road trip car :(
     
    #16 Aaron Vitolins, Nov 26, 2018
    Analogkid1958 and bisco like this.
  17. Hurricane350

    Hurricane350 New Member

    Joined:
    Nov 25, 2018
    5
    12
    0
    Location:
    Boston
    Vehicle:
    2016 Prius
    Model:
    Three Touring
    Nope! :(

    What he said .

    I will update tomorrow afternoon as my appointment is late today and I'll be out of pocket until tomorrow afternoon...
     
    #17 Hurricane350, Nov 26, 2018
    Mendel Leisk, m.wynn and Raytheeagle like this.
  18. Mendel Leisk

    Mendel Leisk Senior Member

    Joined:
    Oct 17, 2010
    57,960
    39,989
    80
    Location:
    Greater Vancouver, British Columbia, Canada
    Vehicle:
    2010 Prius
    Model:
    Touring
    Meh, it's just putting a card in a gizmo, nothing to it. Painless. Till the end of the month.
     
    #18 Mendel Leisk, Nov 26, 2018
    kithmo likes this.
  19. alanclarkeau

    alanclarkeau Senior Member

    Joined:
    Feb 24, 2016
    7,045
    7,588
    0
    Location:
    near Brisbane, Australia
    Vehicle:
    2016 Prius
    Model:
    N/A
    Be patient - only partial news so far. We need to hear the diagnosis, and how TOYOTA dealt with it.
     
    #19 alanclarkeau, Nov 26, 2018
    kithmo, Prodigyplace, Adam1a and 2 others like this.
  20. kithmo

    kithmo Couch Potato

    Joined:
    Apr 25, 2010
    2,404
    2,774
    47
    Location:
    South Yorkshire, UK
    Vehicle:
    2016 Prius
    Does the Prius tell you when the coolant is low ?
     
    #20 kithmo, Nov 27, 2018
    Raytheeagle likes this.
(You must log in or sign up to post here.)
Page 1 of 2