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Replaced 12v battery on 2011 Prius, now Bluetooth and Radio do not work

Discussion in 'Gen 3 Prius Audio and Electronics' started by Craig Jennings, Aug 14, 2017.

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  1. Craig Jennings

    Craig Jennings New Member

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    I recently replaced the 12v auxiliary battery on my 2011 Prius. After I installed the battery, the car started up with no issues but now my navigation screen shows "No DVD, Please insert map DVD.

    I am not able to clear this screen. For the last three days I have not been able to use my navigation, Bluetooth, radio and back up camera. All of these items worked prior.

    I have removed the negative battery cable several times, 5 mins, 10 mins and 1 hr and everytime the same screen pops up.

    I have checked all of the fuses and even removed the radio fuse for 10 mins hoping that it would reset the unit but that did not work either.

    Does anyone have any suggestions?
     

    Attached Files:

    #1 Craig Jennings, Aug 14, 2017
  2. spiff72

    spiff72 Member

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    Might be an obvious question, but did you try ejecting the Nav DVD and reinserting it? Or is ejecting that disc only possible through the menus? (I don't have a factory Nav radio, so don't know how the Nav disc is handled normally).
     
    #2 spiff72, Aug 14, 2017
  3. Craig Jennings

    Craig Jennings New Member

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    Yes, I did eject the Nav DVD. When I reinsert the DVD, nothing happens. During this process there are no other prompts or menus that pop up.
     
    #3 Craig Jennings, Aug 14, 2017
  4. mygel

    mygel Junior Member

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    #4 mygel, Aug 15, 2017
  5. Craig Jennings

    Craig Jennings New Member

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    Yes sir. Pulled the fuse for an hour and put it back in and had the same issue. Thanks for the info on the thread.I saw the same thread when I googled the map DVD problem.
     
    #5 Craig Jennings, Aug 16, 2017
  6. Craig Jennings

    Craig Jennings New Member

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    Yes sir. Pulled the fuse for an hour and put it back in and had the same issue. Thanks for the info on the thread.I saw the same thread when I googled the map DVD problem.
     
    #5 Craig Jennings, Aug 16, 2017
  7. mygel

    mygel Junior Member

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    Hi there, what about this
     
    #6 mygel, Aug 16, 2017
  8. Craig Jennings

    Craig Jennings New Member

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    Thanks for the video. I was not able to access the menu. Not sure what I should check next.
     
    #7 Craig Jennings, Aug 19, 2017
  9. NutzAboutBolts

    NutzAboutBolts Senior Member

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    how about buying a disc cleaner at Fry's and insert it in the DVD slot? maybe the laser is too dirty to read the map DVD.
     
    #8 NutzAboutBolts, Aug 21, 2017
  10. mygel

    mygel Junior Member

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    Found also this one:

    from 1:55
     
    #9 mygel, Aug 21, 2017
    mypriuscious likes this.
  11. mypriuscious

    mypriuscious Member

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    I am currently dealing with this problem and I have tried all these 'solutions'. Has anyone had this problem and successfully resolved it?

    I should mention that I noticed at one point that my NAV wouldn't load and prior to this happening it said something along the lines of "failure to read nav disc".

    Can a DVD disc go bad?
     
    #10 mypriuscious, May 13, 2018
  12. shanecrow99

    shanecrow99 Junior Member

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    My guess is that the laser has failed in the DVD unit.
     
    #11 shanecrow99, May 14, 2018
  13. mypriuscious

    mypriuscious Member

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    Do you know if anyone has successfully replaced the laser in the radio or do I need to buy a new one?
     
    #12 mypriuscious, May 15, 2018
  14. shanecrow99

    shanecrow99 Junior Member

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    You would do better just buying another DVD NAV unit and installing it. Although, I don't know if there are protections build in to prevent swapping drives from one Prius to another.

    I doubt you could get your hands on the laser assembly for this unit as it would have to be the EXACT same part in order to work.
     
    #13 shanecrow99, May 15, 2018
  15. mypriuscious

    mypriuscious Member

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    In my mind I was over simplifying it to just soldiering a new laser reading and fixing it that way. But yeah, you're right. I just bought a used one. Thanks for the response.
     
    #14 mypriuscious, May 15, 2018
  16. shanecrow99

    shanecrow99 Junior Member

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    Post back up if you get it swapped in. I am curious if it is just a straight swap or if there is some sort of security built into the Prius to prevent it. Good luck!
     
    #15 shanecrow99, May 16, 2018
  17. mypriuscious

    mypriuscious Member

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    It was a very simple procedure. Loosen all the plastic panels and undo 4 bolts around the radio and disconnect all the wires connected to the radio and reverse the process to install the new factory receiver. Took all of 15 minutes and there were no security things to overcome.
     
    #16 mypriuscious, May 21, 2018
  18. shanecrow99

    shanecrow99 Junior Member

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    So does the new unit work with your original Nav DVD?
     
    #17 shanecrow99, May 22, 2018
    mypriuscious likes this.
  19. mypriuscious

    mypriuscious Member

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    I had put a dvd that I knew would work in the original before installed the other and it didn't work as well.
     
    #18 mypriuscious, May 22, 2018
  20. Black Prius

    Black Prius Junior Member

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    Has this way worked for someone?
     
    #19 Black Prius, Jun 3, 2018
  21. Kee

    Kee New Member

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    i have the exact same problem yesterday after changing out the 12v battery. have you resolved your problem
     
    #20 Kee, Aug 8, 2018
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