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Bluetooth connects but no audio

Discussion in 'Gen 3 Prius Audio and Electronics' started by primal_G, Jul 6, 2016.

  1. primal_G

    primal_G Junior Member

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    2013 Prius. Audio worked fine yesterday but on my way to work this morning the car would not play audio from my iPhone 6s. The Bluetooth is connected fine and calling still works but when I play music the screen shows that the music is playing but I get no sound from my speakers. Any advice on what to do? I've tried resetting my phone and turned the car off and on to no avail
     
  2. Tideland Prius

    Tideland Prius Moderator of the North
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    Have you checked your bluetooth volume on your phone? It affects the output volume (not just the in-car radio's volume knob).
     
  3. MattTheCat

    MattTheCat New Member

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    I'm having the same problem as primal_G. I checked the bluetooth volume and that's not the solution.
     
  4. Tideland Prius

    Tideland Prius Moderator of the North
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    The only other things I can think of are:

    • Turn off BT on your phone and turn it back on again to reconnect
    • Unpair the phone from the car and then register it again (after turning the car off and then on again between unpairing and registering)
    • Turn off your phone and turn it on again (smartphones are rarely turned off nowadays so maybe once in a while they need a reboot)
     
  5. Peter Campbell

    Peter Campbell New Member

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    Have you found a solution because my 2014 prius started doing the same thing recently. I tried connecting another phone and no sound from that one either. I did everything mentioned in the above post with no avail, plus I upgraded the prius radio to the latest firmware. Still no music. Bluetooth connects for phone only. The ipod works for music, just no music for bluetooth.
     
  6. markismyfirstname

    markismyfirstname New Member

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    Same here. I've done everything that's been recommended. What to do? Wait for the next ios update? Everything else seems to work fine, i.e. other bluetooth devices.
     
  7. Grit

    Grit Senior Member

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    Check your phone under bluetooth settings if "music" has been disabled. If it is, no music won't be transmitted thru the car's bluetooth audio system. There should also be "phone" that can be disabled so phone calls won't pass thru the car's bluetooth audio.
     
  8. Erik Owens

    Erik Owens Member

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    Apple is pretty spotty when doing updates and using newer phones with our radios. Samasungs are even worse. Try going into diag mode and see if there are any codes current.
     
  9. markismyfirstname

    markismyfirstname New Member

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    Solved.

    This was all about the airplay button. If you have this problem, you can't ignore airplay, as I did, just because you don't think you ever could have changed anything on it.

    How this worked out: Pulled my stitcher app up so I could see the bottom row. Found the airplay button - I can't post a link, but google the word and look for images. Pressed that button and found that the volume was way down.

    How did this happen? Oh well, never mind.
     
  10. JRW

    JRW Automotive Journalist

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    Thanks for the suggestion. After unpairing and repairing my iPhone X from my 2012 Prius Plug-in Hybrid, I read your suggestion. The volume on my iPhone X was turned all the way off.
     
  11. MimsBird

    MimsBird New Member

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    Hi there. I was having the same issue after going in to the dealership and their very easily finding a way To connect my phone with my 2016 Prius, Which, for years, it had not been playing through my speakers ever since I upgraded to an iPhone XS max plus. Before that I had an iPhone 8 plus It worked for the last couple of weeks and then today all of a sudden it didn’t work. But I found “CarPlay” in general settings on my iPhone. All it says to do is hit that button on your steering wheel that has a person talking icon on it and then somehow your phone will start playing through your car. Hope that helps. It worked for me. Of course that’s once you realize for sure that you are connected through Bluetooth both on your phone and in the car.

     
  12. B5860

    B5860 New Member

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    I’ve been driving around for months like this too and tried everything. Went to the Apple store and they told me to go to the Toyota dealership. Before I did that I tried again & it finally worked!

    I went to:
    SETUP
    AUDIO
    BLUETOOTH AUDIO SETTINGS
    BLUETOOTH AUDIO (the first thing on the list)
    Click REGISTER
    And it paired right away.
     
  13. dcwenger

    dcwenger Junior Member

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    What year is yours? I have a 2013 Persona. I've been dealing with this for the 3 years I've owned it and nothing works. What you described above is not an option on mine.