Defective a/c cmpressor; back-ordered A MONTH!

Discussion in 'Gen 2 Prius Care, Maintenance and Troubleshooting' started by ChubbCo, Jul 25, 2006.

  1. ChubbCo

    ChubbCo New Member

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    Kinda hot here in SoCal. Got back from two weeks out of town and heard a terrible noise when I turned the Prius on. Kind of a loud groaning sound, lasted about two seconds, quiet for two secs, then repeat three times. Then all quiet.

    And no a/c. In a record-breaking heat wave.

    The dealership in Hollywood says today (after taking two days last week to diagnose the problem) that the part's on a MONTH-LONG back-order.

    Anybody else have this esperience?

    I don't think that a month's back-order is acceptable customer service. This is the first example of a Toyota failure that would make me hesitant to recommend a car I like otherwise very much.

    I guess I'll save more on gas, since any non-essential trips in what is by any definition a rolling oven on wheels will be postponed.
     
    #1 ChubbCo, Jul 25, 2006
  2. jbarnhart

    jbarnhart New Member

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    Given the weather conditions, go back and demand a loaner car until yours is "drivable" again. Then we'll see how long it really takes to get a compressor...
     
    #2 jbarnhart, Jul 25, 2006
  3. tumbleweed

    tumbleweed Senior Member

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    A one month lead time would imply there isn't one in the country and it has to come from Japan. Hard to believe Toyota wouldn't stock such a part here. Have you checked with other dealers?
     
    #3 tumbleweed, Jul 25, 2006
  4. ChubbCo

    ChubbCo New Member

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    <div class='quotetop'>QUOTE(tumbleweed @ Jul 25 2006, 04:40 PM) [snapback]292200[/snapback]</div>

    My assistant called all over the Los Angeles Basin and found one (one!) that I <strike>bullied</strike> cajoled the parts manager at Hollywood Toyota into acquiring.

    Supposedly they will get it today and the repair take place tomorrow.
     
    #4 ChubbCo, Jul 25, 2006
  5. Ken S

    Ken S Member

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    A one month backorder also implies that there is a problem with them and they're using up their replacements far quicker than expected.
     
    #5 Ken S, Jul 25, 2006
  6. viking31

    viking31 Member

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    What year is your Prius and how many miles?

    Rick
    2006 #4

    <div class='quotetop'>QUOTE(ChubbCo @ Jul 25 2006, 02:42 PM) [snapback]292098[/snapback]</div>
     
    #6 viking31, Jul 26, 2006
  7. cairo94507

    cairo94507 Active Member

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    Viking31 hit the nail on the head! Without that information we reeally do not know what the story is. I guess 1 month is still unreasonable though-the Prius just is not that old.
     
    #7 cairo94507, Jul 26, 2006
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