2016 4-Touring Prius Screen Turns "Off" While Driving

Try and update the firmware using the en-tune app.

 

there's another thread on this with no solution. someone's going to have to take it to the dealer to figure it out i guess.

 

Make sure your phone has a data connection. Run the en-tune app, let it connect.

I did not have the problem. But, I used the entune app within 1 hour of taking the car. It announced that it was updating the firmware.
When it was done, the console restarted.

 

sorry, don't know how, but if you go to the gen 4 prius 'audio and electronics' forum, the thread is 'gen 4 infotainment re-booting itself while driving?' thread. all the best.

 

I posted this in another thread....
I believe it is a software conflict with HD radio and Bluetooth.
I have owned my 2017 Prius 3 Touring for 6 months. I drove 30mi today and my center console must have reset about 15 times on my drive. This is the first time this issue has happened and I scoured the internet for a solution. 95% of the time I listen to XM radio and my bluetooth is turned off. Today was different. I listened to a FM HD station and had to make a call so I had my bluetooth turned on.... I went back out to my car and drove around the neighborhood. Only used XM radio. No problem. Used XM + Bluetooth. No problem. Used HD FM. No problem. Used HD FM + Bluetooth. Problem. Radio and center console kept reseting and turning off and back on every 3min or so. Ran through the same sequence multiple times and it produced the same results. So there seems to be a conflict with either the Toyota/Android/MMS software that is causing this issue. Would like to know others thoughts if they had this problem and if this corrected it.

 

I would also check the health of the regular 12V battery. On a non-hybrid that problem is often times the result of a battery going bad. So many times on modern cars problems are the result of the 12V battery going bad. Easy thing to test, or have tested, to rule out.

 

I also have that problem on 2016 prius gen 3...after reading it might be my phone I took all phones off car and turned off Bluetooth on all phones. That fixed the radio cut out but still have "cannot read data on micro SD card....cycles on and off. By resetting radio it will comeback but then goes off again. Help anybody? George

 

Just google "toyota Firmware update" and you can download it from toyota official website

Although for my car, the latest update ( 13TBDANA-DA10_0080.kwi ) was not available from the website and I had to get it from techinfo

 

Update...Toyota dealer replaced radio display and thought we had it fixed...no...going back tomorrow for same cutting out reboot problem!

Anybody else found battery to be problem?