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PriusChat Shop - Order not received, emails being ignored

Discussion in 'Newbie Forum' started by Jawsch, Sep 12, 2017.

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  1. Jawsch

    Jawsch Member

    Joined:
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    Location:
    Lexington, KY
    Vehicle:
    2017 Prius Prime
    Model:
    Plug-in Advanced
    So I placed an order on August 20th for a sun shade for my new Prime.

    August 29th, the USPS informs me they cannot deliver the package because it does not have the unit # of my townhome. (The unit # is in the shipping address I provided) I emailed PriusChat and Danny replied with:

    I don't understand, the shipping label is printed out and placed in a windowed envelope on the package. There shouldn't have been any problems with the USPS reading the label, but we'll definitely get that label reprinted and back out to you if you still want it.

    I think your beef is with the USPS, not us.​

    Obviously my "beef" is with him since he didn't put my unit # in the address but that's besides the point.

    By the time I was able to get in touch with the post office to ask about re-delivery, they said it was already on it's way back to the sender. No big deal, he said he would ship it back out. All is good, right? Wrong.

    I have emailed Danny 4 times since August 30th without a single response. To say I'm dissatisfied is an understatement. I've given him ample time to spend 5 seconds responding to an email, let alone re-shipping my package.

    I'm filing a dispute with my CC company today and as a Toyota/TMNA employee, I'm pretty frustrated with this entire experience. I've worked customer service jobs in my life and know the nonsense they put up with. I know he's received the product back, it doesn't take 2 weeks to ship from KY to NC. I just want it shipped back to me.

    Just wanted to post this so others know the potential issues they'll run into if they order anything from this website. Maybe he'll see this and finally decide to respond to an email or ship my product back, maybe not.
     
    #1 Jawsch, Sep 12, 2017
    Last edited: Sep 12, 2017
    bisco and RCO like this.
  2. RCO

    RCO Senior Member

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    We shall commiserate with you and others with similar problems and I've already commented to you in another thread. Still, good luck, is not your fault! (y)
     
    #2 RCO, Sep 12, 2017
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  3. Jawsch

    Jawsch Member

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    Plug-in Advanced
    Waited a few more days because I really wanted to receive the sunshade before my Prime arrived but I went ahead and filed a dispute with my CC company.

    Really a shame. Definitely won't be using the shop again.
     
    #3 Jawsch, Sep 14, 2017
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  4. bisco

    bisco cookie crumbler

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    yes, seems to be an increasing problem, that even the mods are clueless about.
    to tell you the truth, your 8-29 response from danny may be the only communication from him in the last few months.
    another member has been waiting weeks for a product, and no response to email, phone or pm.
     
    #4 bisco, Sep 14, 2017
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  5. Jawsch

    Jawsch Member

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    Well, I received the product yesterday but it doesn't appear it was due to Danny re-shipping the package.

    I believe it was due to my calling the USPS asking for re-delivery. I believe it arrived back in NC and then made it way back to me. (As the address was not corrected but there is a sticker on the package from the USPS correcting the address)

    Of course, I had called my CC company and did the dispute yesterday morning and they already refunded the purchase. So, if Danny ever manages to respond to my emails, I'll happily paypal or send him the money as I don't believe in keeping a product I haven't paid for.
     
    #5 Jawsch, Sep 15, 2017
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  6. bisco

    bisco cookie crumbler

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    congrats! all's well that ends well.(y)
     
    #6 bisco, Sep 15, 2017
  7. RCO

    RCO Senior Member

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    Glad things worked out in the end and admire your proposed honesty.
     
    #7 RCO, Sep 15, 2017
  8. Jawsch

    Jawsch Member

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    I reached out to Danny again today, since others said he had responded, received a response, an apology and I'm paying him the money back for the Sun Shade.

    All is good! :)
     
    #8 Jawsch, Sep 25, 2017
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  9. mariposer

    mariposer Junior Member

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    I am wanting to order a bumper protector from PriusChat Shop but all the comments of non delivery and lack of customer service deeply concerns me. I like to order from them but should I ?
     
    #9 mariposer, Sep 26, 2017
  10. Jawsch

    Jawsch Member

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    I think Danny had some personal life issue happen these past few weeks, which isn't necessarily an excuse just an explanation.

    I received my Sun Shade, although it was addressed improperly (I put my Unit # in the Address 2 line, so maybe avoid using that line?)
     
    #10 Jawsch, Sep 27, 2017
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  11. jerrymildred

    jerrymildred Senior Member

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    I agree that there must have been some sort of disaster. I hope it's it's all better now, but I'm still cautious. I want to order a sun screen for the wife's '07, but I think I'll wait for an "all clear" from Danny or a couple more favorable reports from customers.
     
    #11 jerrymildred, Sep 27, 2017
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  12. Mark57

    Mark57 2021 Tesla Model 3 LR AWD

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    Agreed, the shop owner/manager needs to communicate with a message on the store site or to his potential customers. Nothing deep or fancy, just a "we're still here, come and get it."
     
    #12 Mark57, Sep 27, 2017
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  13. Sam Spade

    Sam Spade Senior Member

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    That was about the second post I saw on here when I first joined.......about four years ago.
     
    #13 Sam Spade, Sep 27, 2017
  14. Jawsch

    Jawsch Member

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    Things happen more than once in life sometimes?
     
    #14 Jawsch, Sep 27, 2017
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  15. Prodigyplace

    Prodigyplace 2025 Camry XLE FWD

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    Curious. I thought I would tag Danny to get his comment here, but he has removed himself from being tagged.
    I really doubt he will provide any comment here to soothe the savage beast.
     
    #15 Prodigyplace, Sep 27, 2017
  16. Sam Spade

    Sam Spade Senior Member

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    Do you REALLY want to argue about this ?

    Even those who have some ties to Danny other than this forum can't seem to come up with an explanation for the poor service over such a LONG period of time. It has been continuous, mostly, and completely without explanations......or excuses even.

    NOT GOOD SERVICE.
     
    #16 Sam Spade, Sep 27, 2017
  17. Jawsch

    Jawsch Member

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    Plug-in Advanced
    Who's arguing?

    Things happen in life, that's just a fact.

    I never said it was great service but everything was resolved. Put your pitchfork away and go troll someone else.
     
    #17 Jawsch, Sep 28, 2017
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  18. bhtooefr

    bhtooefr Senior Member

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    Part of the frustration being expressed here is that it's not just the store, though - the forum's had major errors for months now, with no real official explanation (the moderators being almost as much in the dark as we are), and no sustained improvement.
     
    #18 bhtooefr, Sep 28, 2017
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  19. Sam Spade

    Sam Spade Senior Member

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    There is no "pitchfork"......yet.

    And there is no trolling going on either.

    As a relative newcomer here, you just need to be aware of the facts.
     
    #19 Sam Spade, Sep 28, 2017
  20. Lucifer

    Lucifer Senior Member

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    I think the site should charge a user fee, heck, why not, it’s a for profit site, then users might get responses, for example, I’d like my username from 2005 back, many queries not a single reply.
    And somebody might actually pay attention to the profit part of the site, and man the store....
     
    #20 Lucifer, Sep 28, 2017
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