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Prius Chat Shop- Amateurs?

Discussion in 'Gen 3 Prius Main Forum' started by Miyamoto, Jun 14, 2017.

  1. Miyamoto

    Miyamoto Junior Member

    Joined:
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    Centreville, VA
    Vehicle:
    2011 Prius
    Model:
    Three
    Hi all,

    I'm calling on all who's ever ordered an item from the PriusChat Shop especially the Clazzio leather seats.
    On April 5, 2017, I ordered a Clazzio leather seats for my Prius and handed over my hard earned money of $450. As of June 14, 2017, I am still waiting on them. Over the months, I've tried to contact them to no avail. All phone messages have never been returned. They've never answered the phone whenever I call them. Does anyone know if it is a one person operation? They've returned a couple of e-mails regarding the status of the leather seats just to tell me the manufacturer sends them directly and I believe some general explanation. The latest was that he was going to check on the status and I'm still waiting. Customer service is one of my pet peeves and I have to give them a fat F on dropping the ball on this one.
    I'd especially like to hear from those of you who have ordered the Clazzio leather seats and your experience.
    I really don't think it's fair of them to charge my credit card of $450 without having shipped the item. Lots of companies do this. Technically, I'm losing interest on this. Thanks!
     
    #1 Miyamoto, Jun 14, 2017
    SFO and Ajourney101 like this.
  2. harrysprius

    harrysprius Active Member

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    2010 Prius
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    V
    Dispute the charge!
     
    #2 harrysprius, Jun 14, 2017
    Ajourney101 and Johnny Cakes like this.
  3. Mendel Leisk

    Mendel Leisk EGR Fanatic

    Joined:
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    IIRC the big online retailers charge your card only when the product ships. So that's not good. (n)
     
    #3 Mendel Leisk, Jun 14, 2017
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  4. bisco

    bisco cookie crumbler

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    Plug-in Base
    try pm'ing @Danny , he usually responds quickly.
     
    #4 bisco, Jun 14, 2017
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  5. Ajourney101

    Ajourney101 Member

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    I bought my clazzio leather seats straight from Clazzio.com. But I called to get the 80.00 military discount. If you tell them that your military, they will take your word for it. I paid 419.00 over the phone.



    Posted via the PriusChat mobile app.
     
    #5 Ajourney101, Jun 22, 2017
  6. spacecruisers

    spacecruisers Junior Member

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    Oct 15, 2016
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    St George, UT
    Vehicle:
    2008 Prius
    Model:
    II
    I bought the auto door lock and have tried contacting them several times with no response. They sent me an email to review the product though. Pretty hard to do when I haven't even received it yet! I ordered the item a month ago.
     
    #6 spacecruisers, Aug 22, 2017
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  7. bisco

    bisco cookie crumbler

    Joined:
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    2012 Prius Plug-in
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    Plug-in Base
    see post #4.
     
    #7 bisco, Aug 22, 2017
  8. Tideland Prius

    Tideland Prius Moderator of the North
    Staff Member

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    Yeah it's essentially a one man operation. It's @Danny, the web-admin of PriusChat
     
    #8 Tideland Prius, Aug 22, 2017
  9. Johnny Cakes

    Johnny Cakes Senior Member

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    Model:
    Five
    My experience was outstanding. The PriusChat Shop (Danny) went above and beyond when I had an issue that was a manufacturing issue. Despite the fact that the problem had nothing to do with PriusChat, he stepped up and handled the whole thing. Thumbs up.
     
    #9 Johnny Cakes, Aug 22, 2017
    SFO likes this.
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