Front Windshield crack

NHTSA has received numerous complaints about the G4 and Prime windshield cracking.

 

I'm hopping mad about this! I've spent hours and hours and many miles getting my windshield fixed. I was lucky enough to get a genuine Toyota replacement glass from Japan. But now I'm afraid it's going to break again.

I say we call Toyota USA, demand they build a better windshield, and replace all 2016 and 2017 windshields with the safe and correct product. In other words, a recall.

And they must reimburse all owners for lost time and expense.

 

We users here could really use some help from @Prius Team regarding the Prime & (higher trim?) 4th Gen windshield breakage & supply issues. There are too many to be just random defective parts!

 

Dublin Toyota. Big service center, excellent advisors, geared for routine maintenance. I've been going here for years. But they are expensive. My windshield replacement was anything but smooth. Thought I could grease the wheels by finding the glass replacement, file a claim with Toyota USA , and get a rental car. It got fixed but think I annoyed the service managers, confused everybody, and didn't save me any money. The recalibration bill alone was $900. (Insurance paid) I question if the recalibration is really necessary?

 

Wow, a Toyota dealer couldn't do the recalibration? I would call headquarters +1-800-331-4331 to report it and insist they get you fixed. This is a safety issue on the new Prius prime.

And don't settle for damage to your brand new car. 2 months ago my windshield shattered. Repaired. Last week a parking lot hit and run caused $2300 to my Sea Glass Pearl. I am going to get her repaired.

 

Too many reports of cracked windshields. There does seem to be some type of issue or flaw with the 2016 and 2017 Prius (all models).

I'm glad you guys are taking action, and reporting this to the various agencies. You might consider sending an email to a couple of the automotive websites, and see if they might do a story about it. Also write to Consumer Reports magazine.

If I ever start having any major problems with my Prius (especially any safety issues) I'm selling it and buying a big Chevy Silverado pick up!

 

So do you guys think Toyota will ever acknowledge that there may be a flaw or problem with these windshields? How many will have to crack, before they take some action and do research.

I sure hope they didn't go cheap… And install some type of lesser quality or thinner glass in order to save money. And weight? I've been driving for 46 years, and I have never had a cracked windshield or even a chip in the glass! (Volkswagen, Honda, Nissan, Toyota, Oldsmobile, Chevy.) Never had a problem in the past.

What the hell is going on with these new Prius???

 

Toyota North America just had the grand opening of their new HQ in Plano, Texas a couple weeks ago. Perhaps some of you who've had issues and filed complaints with NHTSA ought to see if you can take it up with corporate?

This seems to be a big problem that won't go away, as 4G windshields apparently are thinner than previous generations'. I'm hoping not to have personal experience, I've got HUD and I wouldn't want to be stuck with non-factory glass.

 

I did take this up with corporate. They gave me a partial reimbursement of the replacement cost. However it was a big fat headache.

 

You have to call and call and call and call.

Try Dublin Toyota for the recalibration. Now they know how to it.

 

Sounds like Toyota is not valuing Prius drivers. Personally, I would consider a class action to start a recall if they continue to be so obstinate.

 

I had to look that up...

Ob-sti-nate
ˈäbstənət/
adjective

1. stubbornly refusing to change one's opinion or chosen course of action, despite attempts to persuade one to do so.
   synonyms: stubborn, unyielding, inflexible, unbending, intransigent, intractable, obdurate, mulish, bullheaded, stubborn as a mule, pigheaded, self-willed, strong-willed, headstrong, willful, contrary, perverse, recalcitrant, refractory,uncooperative, unmanageable, stiff-necked, rigid, uncompromising, implacable, unrelenting, immovable, unshakable.
   • (of an unwelcome phenomenon or situation) very difficult to change or overcome.
     "the obstinate problem of unemployment"

Every forum has so many "Prii" problems. Where are all the positive threads? I think I'm getting closer to going back to driving an old beat-up pickup truck. No worries there.

 

I love my 4G as much as I loved my 2G. However, Toyota does need to take care of us, if there is a defect in the windshield.

 

I agree with you about the dealers. Some can be very incompetent. Many young guys acting as a "technician", and their only experience was a high school auto shop class, and a few online courses, or they used to work at a Buick dealer. Those mechanics bounce around.

But there are a few dealers with a good service dept. However there always seems to be a pretty big turnover in mechanics and service advisors. I've been going to the same dealer for over 25 years, and the faces are always changing. The last two times I had oil changes, a 19 yr old young woman did the work. I watched her from a bench across from the service bay, and she did great work! How can she lift those heavy SUV wheels all day long? I'm seeing more and more females doing mechanical work.

Also, does anyone share the opinion that maybe the Toyota assembly line work has become a bit sloppy, or lesser quality? Especially in the areas where humans are installing the parts. (Speaking of parts, did Toyota go cheaper quality on their parts???) But in all fairness, many vehicle manufacturers have quality control issues at times. Probably some disgruntled workers, just like in any other occupation.