Entune "Set Service Level" not working

I had same problem; call the number for Entune; they should be able to help you!


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I know your frustration; I sold Toyotas, with Jags & Maseratis at a dealer in Torrance and got shafted!! But I was able to get help with Entune this time. I never did find out what was done. Nobody called me back to tell me it was repaired, I just know that one day it was not working, and the next day it worked after I called them. The support lady I called back wasn't informed about what they did.

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I had an issue when I first got the service. They said someone was trying to use my account. Could be that I already had an Entune account. Hence the problem. They took care of it while I was on the phone, and only took a few minutes to reactivate it.

 

This is something I've been wondering about. Many of us already have and use Entune on other vehicles, but don't have the extended features for the Prime. Seems like I remember reading something about going into our on-line Entune account settings and making a change there to enable the Prime features. Has anyone done that or can confirm if that's what existing Entune users need to do?

 

My remote charge indicator didn't work in Entune until after I contacted Toyota.
They referred to their tech department where it took a couple of days to finally resolve.

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Mr. Mark57, once I contacted Toyota, they handled "behind the scenes". I did nothing further and 2 days later, it worked!

 

Dang, it's got to be easier than that. I've got until October to figure this out so I'll make it a "project." Beware Toyota, here I come.