So this happened... Ouch

I'm still waiting for a prius to transform!

 

That option is only available in the Advanced.

 

Today is Sat....OP posted on Thurs?

I guess the car is still in repair.

FWIW
I would repair the door and rocker; not replacing those parts.
The fender, yes I can see replacing that part.
Hub cap off course replace, and make sure it has the same color hue as the other caps.

Color match, paint lines, undercarriage overspray are the issues to me.
OP resolved the Car Fax et al reporting... that is good... yet still does not eliminate ethical disclosure to a potential buyer.

With all that said.....good luck and let us know the end result.

 

^ Completely agree.

That is "two strikes": first they damage your car while in their care, then they attempt to lead you down the garden path, insisting they will fix it right, no need to go elsewhere, no need to alert the authorities, the dreaded Carfax? This is a fear-based scam.

There is no reason you need to use the dealership to do the repair. File a claim with your insurer, explain what happened, use the body shop of your choice. The loaner car (if needed, this looks like a one day thing) should be through the body shop or insurer. Cut the dealership out of the repair, the only thing they should be doing is paying the insurance deductible.

 

this is so typical of a dealership, trying to half a$$ a free repair to save money. sorry to hear it.

 

Document everything and take pics. Sounds like you are going to need them.

 

OP sorry to read the repair did not emulate pre-accident condition.
Good body shops can be expensive and overspray is a know issue that expensive shops tend to prevent.

Color matches....solid black paint for the win!
I purposely bought Toasted Walnut Pearl Mica...so what to I know haha.

Loose panels...that's just unbelievable, reflecting on a 'piss-poor' shop I'd have to say.

Many good points in other threads above, none the least document.
Can you consider trading in with a 'deal' from this dealer?
Or and/ or research diminished value and hire a firm @$400.

Anyway good luck

 

Should you need it, I saved the direct line Toyota Customer Service number that someone posted if you're having issues at the service department which I can share.

This is my worry with the dealership that I bought my car from. While the managers care, this care does not trickle down to the rest of the staff who just do the minimum without care to check you off their list and turn over their to-do's!

 

Is the car at a Toyota Certified Collision Center? Did they take it to Maaco or Earl Scheib?

If that was my car I'd be on the ugly side of annoyed. The bottom line is that I expect the car to be returned to me in the same condition as I delivered it to the Service Dept.

There's no excuse for not matching the paint. Sounds like the hood now has to be sanded and repainted (but I'm not a professional). Someone who knows what he's doing needs to detail the car to remove all of the overspray.

If the employee hit the car hard enough that a rocker panel can't be attached properly then perhaps it is time to talk to the Service Manager/General Manager/Owner about buying the car or filing a claim with your insurance company and taking it to another shop.

 

So what recourse do you have? They basically just ruined your car on multiple levels...I have that number if you want to call Toyota Corporate to fix this for you!

 

You should PM @Prius Team to see if they can give you some direction on how to get this resolved within Toyota. They are the Toyota US Prius marketing team.

 

I feel your pain! I had a new Subaru for 7 months before it was damaged by hail. I knew, before I even scheduled the repair, my car would never be the same again. Sure enough, overspray, paint mismatch, door jambs looked horrible and were very sharp. It began leaking water inside from the door shell they replaced. Sorry for your experience with this repair. Hopefully you will have a better resolution than I did.

 

He doesn't need to deliver some crap "customer care package". He needs to deliver the car restored to its original condition. (However, I would not refuse some crap "customer care package" in addition to the restored car.)

We still don't know the identity of the body shop. If it isn't a Toyota Certified Collision Center I wouldn't expect much help from Toyota.

Since the car hasn't been repaired according to the work order maybe it is time to talk with a lawyer or some state or county consumer affairs office.

The "Contacting Toyota Corporate" card should be played now, not at the end. You want/need them to positively influence the outcome now, not clean up a bigger mess later.

I have no experience with Toyota Corporate. I have not had any bad experiences with a Toyota Certified Collision Center so I can't suggest specific actions.

 

I would file a complaint to Toyota Corporate regardless so it's on their record. Who cares what BS he's feeding you at this point as now you've given them multiple chances and have FAILED every time. There is no longer any good faith so I say go after them where it hurts because again they pretty much ruined your near pristine car, continually degraded its value while also blatantly lying to you each and every time.

 

Does your state have a consumer protection department? Perhaps you should contact them or the state department that licenses the dealer to sell and service vehicles.

 

of course had he not been driving so fast he would not have been in that position.

 

wow what a nightmare! Any update?