So this happened... Ouch

My guess is that the car will be in the shop for a week. Get at least a Prius as a loaner. That's a pretty expensive tire rotation. Does the dealer have their own collision center? When they are done you won't be able to see the difference.

 

I did almost the exact same damage to mine a week after getting it. I have an appointment to get it repaired in July. It's suppose to cost $2000 and 8 days. I turned too soon into a knee-high cement wall.

 

Here is my damage from a front side swiped. Plastic and maybe bumper support damage. Nothing serious. Looks worse than it is. It looks like the Terminator 2 now.

#1 in Easley,SC

 

Sorry to see this happening to you. Of course you'd like to believe the dealer has your best interests at heart. Unfortunately, I've had too many bad experiences with dealerships doing their best to get away with anything they can. In fact, I'm sure they would have turned the car back over to you if they thought they could have done so without you knowing. Of course the damage was too evident for that.

My biggest concern is whether they will repair everything to the highest standards possible. After all, this is a new car. Perhaps they can provide some kind of warranty for their work, especially regarding the integrity of the paint. I'd hate to see it start to peel or flake off later, and you're stuck having to repaint it. The damage seems to be only to the panels/paint -- nothing underneath. So I'm not sure whether this would have any effect on future value. In my opinion, any loss of value from a carfax can be easily offset by poor workmanship that requires additional costs later on.

Please keep us posted on your progress. Good luck!

 

Did they tell you how the guy did this? That is a pretty good scrape.

 

major bummer! another black mark for dealers, not that they needed it. how is it that they can do this, and you are never made whole. i would at least have a talk with my insurance agent and consumer affairs, as well as the dealer manager. all the best!

 

Ooooh... OUCH! Someone swiped YOU, or... ? (Feel free to disregard / ignore my questions... snicker....)

 

I was pulling into a median where the traffic was stopped for a red light to my right and I was going to turn left after getting to the median. Cars left an opening for me to get to the median. I went to the median and a F350 crew cab was speeding in the median to go by the stopped cars to get to the left turn lane up ahead. He saw me come out and swerve into the oncoming traffic lane to avoid hitting me, which he still hit me and ripped the passenger side front bumper off. He also tried to correct himself and turn right, but over corrected and hit into the back of a new Silverado pickup that was stopped at the red light. It was the other guy's fault. He got charged. I didn't. Total cost for the repair was quoted at $6432.00.

#1 in Easley,SC

 

You gotta admit... your car looks pretty awesome like that. Good luck on getting it fixed!

 

Ouch! Looks bad (though the left profile should look normal). Hope the fix turns out well. I'm guessing that's about $7K in damage.

 

I was quoted $6432.

#1 in Easley,SC

 

Hmmm... "unique"? Absolutely! But "awesome"? IMHO, not so much... ....

 

Should they fail to fix your car to a higher standard, definitely leave them a negative Yelp review along with giving a call to Toyota Corporate to file a formal complaint against the dealership. That's utterly careless of them and they should do everything within their power to correct as well as recompense you for the inconvenience!

 

This is super helpful and I'm going to keep this handy now myself...Thank you for this!

 

Sorry for your experience here. You would think that of all places, their techs would be extra careful. Stay on it until everything is done to your standards of "new"! Hope it goes well for you.

 

It is why we keep coming back to this site...information is great.

 

What makes you believe the dealer's collision center is any better or worse than any other collision center? Just because their employee damaged the car doesn't entitle them to make repairs. Did you get any quotes? Did you have a discussion with anyone in the shop?

Given the interaction with the dealer I would have filed a claim with my insurance company. If the dealer can't find at least a Prius I'm sure another rental company can and I wouldn't care about the cost as I'll be reimbursed by my insurance company who will collect from the dealer.

I understand the anger and the frustration but the damage is minor and cosmetic. I doubt any shop will even try to find aftermarket body panels and you'll find that it is usually cheaper to replace than to repair.

Now that the first ding is behind you the next one won't be so traumatic.

Keep us posted.