Communication module inop

The service department just contacted me back on my Safety Connect issues. They want me to drop the car off on Monday while a regional field rep. is at the dealership. They will work with the regional field rep. on my safety connect issues, including discussing the possibility of reprogramming the DCM with a valid Mobile Identification Number/Mobile Directory Number as I mentioned in the previous post. So, maybe by Monday afternoon this will be all over.

 

So the problem is with the cell account information. MIN/MDN is just a fancy way of referring to a phone number. (MIN is a permanent number that is unchanged when number porting is done, and the MDN is the actual phone number one would use to call the phone.) Something changed with the cellular account used by Safety Connect, and the communication module in the car has to be reconfigured. It is really screwy if the phone number was changed.

 

Just an FYI, having this same issue with the Prime I just picked up a week ago here in California.

 

Someone in the Safety Connect group at Toyota must have dropped the ball in a bad way, for all these cars to lose their cell service.

I just checked my Prime, and the Safety Connect light comes on green, and the Advanced apps work. I have had the car for a couple of months. I am in the Sacramento area.

 

so....is the issue with recent purchase of primes? I got my Prime November 30th 2016 and so far no issues with communication module

 

cue the jaws theme song "dum dum dum dum dum" we're next!

 

Yeah, don't let them tell you "never seen this before". There is an issue with the cell phone setup, and until the Safety Connect group sorts it out and provides corrective actions to the dealer, there is no need to fuss with the car, since that isn't going to fix the problem.

 

Another lucky 4/28 guy here...

 

where?

 

I live in the Chicago area but bought my PP in New York State

 

Darn! it's getting closer (midwest)

 

So......is everybody's communication module issue from 4/28? any later dates? So far mines still working 5/5

 

It seems that those who are effected all first saw the behavior on 4/28.

 

This is like the 1st born of Egypt being taken. I put lamps blood on my Prime. I want it to pass my by.

 

Mine also seems to be working. I was just able to check the charge status with the entune app.

 

Attached is the service bulletin for the 2014 Highlander issue I described previously. The write-up is similar to the problem I am having with my Prius Prime Safety Connect not working. It shows how to verify the condition and what was done to correct that problem back in 2014. I will be providing this to my dealership service department on my Monday appointment to see if it could assist with my problem.

 

No joy. According to the service rep, reprogramming the communication module did not correct the safety connect connectivity problem. They then pulled out the communication module. The region field rep took it back to his facility and will return back tomorrow with a new one to see if installing the new one will correct the issue. They are keeping my car for now and provided me with a loaner.