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Entune stopped connecting to the car

Discussion in 'Prime Care, Maintenance and Troubleshooting' started by jburke313, May 2, 2017.

  1. jburke313

    jburke313 Member

    Joined:
    Mar 27, 2017
    48
    41
    1
    Location:
    North Shore, Massachusetts
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    I have had the Prime for 3 weeks and use Entune primarily to check on the status of the charge and turn on remote climate. It has worked well for these features every day, until last Saturday. Now when I try either charge status or remote climate it tries to connect to the car and then I get the attached error message. I have tried several times a day since Saturday. I rebooted my phone (iPhone 7), deleted and reloaded app, etc. I called Entune and they were fairly useless, they then conferred with Toyota but still no answers - after 45 minutes I was told to make appointment with the dealer. I will have them look at it next week but thought I would ask if anyone else has/had this problem.
     

    Attached Files:

    #1 jburke313, May 2, 2017
    Last edited: May 2, 2017
  2. Phildgreat

    Phildgreat Member

    Joined:
    Mar 18, 2017
    73
    44
    0
    Location:
    Los Angeles
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    The entune app for the Plus or Premium model is quite useless for me.
     
    #2 Phildgreat, May 2, 2017
    Prius from Dad likes this.
  3. CoolMoon

    CoolMoon New Member

    Joined:
    Oct 15, 2016
    13
    7
    0
    Location:
    USA
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    I had the same problem since last Friday, but my phone is running on Android. Did you get this resolved at the dealer?
     
    #3 CoolMoon, May 5, 2017
  4. CharlesH

    CharlesH CA HOV Decal #5 on former PiP

    Joined:
    Nov 27, 2005
    2,788
    1,153
    0
    Location:
    Roseville, CA
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    #4 CharlesH, May 5, 2017
  5. ArcPrime

    ArcPrime Active Member

    Joined:
    Apr 28, 2017
    201
    166
    0
    Location:
    Arcadia, California
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    Entune App connected to my car however when I tried to use it. It tells me to disconnect my handset 1st. What's the point to disconnect my iphone6 first?
     
    #5 ArcPrime, Jul 29, 2017
  6. CharlesH

    CharlesH CA HOV Decal #5 on former PiP

    Joined:
    Nov 27, 2005
    2,788
    1,153
    0
    Location:
    Roseville, CA
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Advanced
    As best as I can figure this out, what it is saying is that if the car is connected to the Entune app, then you are supposed to interact with it only using the user interface on the car. If you want to interact with the Entune app from the smartphone, you have to disconnect it from the car. The Entune smartphone app both provides backend data connectivity for the apps on the car, as well as things you can do from the smartphone as an ordinary smartphone app. But not both at the same time.
     
    #6 CharlesH, Jul 30, 2017
    priuscatprimeguy and ArcPrime like this.
  7. ArcPrime

    ArcPrime Active Member

    Joined:
    Apr 28, 2017
    201
    166
    0
    Location:
    Arcadia, California
    Vehicle:
    2017 Prius Prime
    Model:
    Prime Premium
    How do I send my saved destination from my iphone to my car then?
     
    #7 ArcPrime, Jul 30, 2017
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